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The Future of Voice, Fraud, and the Impact to CX | A Recap

Voice is growing out of the call center, out of your telephone and is growing into the next interface. In previous years, we have released fraud reports revolving around the call center, but with the expansion of voice, and the fraud that follows, we have shifted our perspective to voice intelligence – after all, voice is everywhere: your digital assistant,…
July 26, 2017 | Dennis Fisher
Facebook CSO: It’s Time to Focus on Real Problems
LAS VEGAS–The security community needs to get back to solving real problems facing real users in the real world, Facebook’s CSO said, and the company…
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July 25, 2017 | Dennis Fisher
On the Wire Podcast: Patrick Wardle
Malware for the macOS platform is still unusual enough that new variants often draw detailed analysis from researchers, especially when they seem to have unusual…
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July 25, 2017
Quora Session with Vijay | Recap
Last week, Pindrop’s CEO, Vijay Balasubramaniyan, was featured on Quora, a question-and-answer forum where questions are asked and answered by its’ multitude of users. Available…
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July 24, 2017
On the Wire Podcast: Katie Moussouris
To prepare for Black Hat and DEF CON this week, we turned to our old friend Katie Moussouris of Luta Security, to talk about the…
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July 24, 2017
Here’s What Gartner Has to Say About Phoneprinting
Earlier this year, Gartner released a report which shed new light on how organisations can continue their pursuit against contact centre fraud. Analysts Tricia Phillips…
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July 24, 2017
Senator Pushes for Data on Warrantless Searches on Americans
A key member of the Senate intelligence committee is pushing the Department of Justice to disclose how often U.S. intelligence agencies are conducting so-called “backdoor”…
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July 21, 2017
Google to Drop Trust For WoSign in September
Google has finalized its plan to remove trust in Chrome for all certificates issued by Chines CA WoSign, a result of the certificate authority run…
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July 21, 2017
Three Ways Your Phone System is Vulnerable to Fraud
For many businesses, the cost of phone fraud is stacking up. Data collected by Pindrop® Labs found that, in the UK, £0.86 per call was…
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July 21, 2017
Let’s Talk about Voice | The Rise of the Interface
We use voice controls to adjust the temperatures of our homes, order movies on-demand, schedule appointments using virtual assistants, and even accommodate in driving. With…
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July 20, 2017
U.S., European Law Enforcement Take Down AlphaBay Dark Web Market
Authorities in the United States and Europe have shut down two huge criminal marketplace operating on the dark web, one of which officials say was…
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July 20, 2017
Credit Card Gangs Using Online Courses to Recruit Potential Fraudsters
By Jonah Berg-Ganzarain Credit card fraud gangs are becoming more strategic in their efforts to exploit the public. These groups are expanding their operation to create remote…
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July 19, 2017
Apple Fixes Broadpwn Bug in iOS 10.3.3
In the latest version of iOS Apple has patched dozens of serious security flaws, including the Broadpwn vulnerability in some Broadcom WiFi chips, and a…
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2019 Voice Intelligence Webinar Series – where voice, not touch is the main interface for customers.