In This Section

Voice Aging in the Call Center | Can You Recognize Your Customers?

Voice biometric security is designed to recognize your customers and provide a frictionless experience, but what happens if your customers only call your business once a year or less? And how can your call center’s anti-fraud and authentication systems adapt to new kinds of attacks, like synthetic speech and voice conversion? Pindrop is hosting a three-part webinar series to answer…
July 18, 2017
New Data Shows Attackers Focusing More Attention on iOS
A new report released this morning by Skycure shows that attackers are beginning to focus more and more of their attention on iOS, even as attacks…
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July 17, 2017
Cisco Fixes Remote Code Execution Flaw in WebEx Extensions
Cisco has patched a serious remote code execution flaw in its WebEx extensions for both Google Chrome and Mozilla Firefox, a bug that could be…
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July 17, 2017
FCC Targets Robocalls Anew
As part of its strategy to stop unwanted and illegal robocalls, the FCC is opening an inquiry into the way that providers reassign phone numbers…
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July 17, 2017
Phone Fraud | Damaged Trust
How Phone Fraud by Actresses Damages Customer Trust in Businesses Breaches and fraud cost businesses their reputations. If you can’t protect your customers’ data –…
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July 14, 2017
FCC Looking For Call Authentication Systems
The FCC is looking for help in developing a system to authenticate phone calls. Caller ID spoofing has become one of the bigger problems on…
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July 14, 2017
Attackers Compromising Fresh WordPress Installs
Attackers are scanning for new WordPress installations that haven’t been configured yet and compromising them and then using that access to take over entire sites. The…
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July 14, 2017
Three Ways Fraudsters are Taking your Customers’ Money
The call centre is a key customer touch point for your brand, but fraudsters are squeezing more and more cash out of it. Data collected…
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July 13, 2017
Congressmen Seek to Outlaw Cyber Intel Sharing With Russia
A group of House Democrats has introduced a bill that would formalize a policy of the United States not sharing cyber intelligence with Russia. The…
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July 13, 2017
Verizon Says Data Breach Exposure Limited
Verizon has acknowledged that millions of customer records, including phone numbers and account PINs, were exposed in a misconfigured cloud database, but says no one…
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July 13, 2017
Tens of Thousands of Machines Still Open to EternalBlue Bug
Weeks after the WannaCry and NotPetya ransomware campaigns emerged and months after Microsoft released a patch for the vulnerability the two pieces of malware used…
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July 12, 2017
Phone Fraud | Social Engineering
How the “Distorted Please” is Taking Advantage of Your Staff You run a tight ship in your call centre. Your agents are highly trained to…
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July 12, 2017
How Google Analyzes the Security and Privacy Behavior of Android Apps
Google has developed a new classification algorithm for mobile apps in the Play store that enables the company to group apps together based on their relative…
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Forbes highlights Deep Voice™ Biometric Engine