The Fraudsters’ Holiday: Retail Call Centers Should Brace for Impact

As the holidays approach, shoppers gear up to find the best deals to supplement their wish lists and fraudsters prepare to take advantage of these consumers. It is estimated that  70 percent of Americans, or 164 million people, will shop during Thanksgiving day, Black Friday, and Cyber Monday, aiming to find the best deals, both online and in-store. Sales from…
July 14, 2017
Three Ways Fraudsters are Taking your Customers’ Money
The call centre is a key customer touch point for your brand, but fraudsters are squeezing more and more cash out of it. Data collected…
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July 13, 2017
Congressmen Seek to Outlaw Cyber Intel Sharing With Russia
A group of House Democrats has introduced a bill that would formalize a policy of the United States not sharing cyber intelligence with Russia. The…
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July 13, 2017
Verizon Says Data Breach Exposure Limited
Verizon has acknowledged that millions of customer records, including phone numbers and account PINs, were exposed in a misconfigured cloud database, but says no one…
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July 13, 2017
Tens of Thousands of Machines Still Open to EternalBlue Bug
Weeks after the WannaCry and NotPetya ransomware campaigns emerged and months after Microsoft released a patch for the vulnerability the two pieces of malware used…
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July 12, 2017
Phone Fraud | Social Engineering
How the “Distorted Please” is Taking Advantage of Your Staff You run a tight ship in your call centre. Your agents are highly trained to…
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July 12, 2017
How Google Analyzes the Security and Privacy Behavior of Android Apps
Google has developed a new classification algorithm for mobile apps in the Play store that enables the company to group apps together based on their relative…
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July 12, 2017
China Holds Dozens of Japanese Citizens in Phone Fraud Investigation
The Chinese government has detained several dozen Japanese citizens as part of an investigation into a phone fraud ring that has been targeting elderly victims…
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July 10, 2017
Phone Fraud | Monetary Loss
How a Polite Welsh Lady is Racking up Phone Fraud Losses for Businesses Of the many channels targeted by fraudsters, the call centre is perhaps…
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July 10, 2017
Illinois Legislature Considers First of Its Kind Geolocation Privacy Law
The state of Illinois is about to put into law a bill making it illegal to track a user’s location via their phone without the…
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July 10, 2017
Android Ransomware Threatens to Leak Victim Data
The attacker community is continuing to expand the variety of ransomware strains it creates, including a recent variant that doesn’t encrypt victims’ files but instead…
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July 7, 2017
Makers of ME Doc Software Say They’ve Closed Backdoor Used By NotPetya
The makers of the M.E. Doc software that has been at the center of the NotPetya malware story say they have produced an updated version of…
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July 7, 2017
Google Adds New Anti-Phishing Feature to G Suite
Google is rolling out a new security feature for enterprises customers of its G Suite hosted apps that allows administrators to choose exactly which apps…
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