Phoneprinting® Technology

Pindrop’s patented Phoneprinting technology analyzes over 1,300 factors of a call’s full audio to determine its true device type, geo-location, and carrier.

Technologies Overview

Our proprietary technologies work together to create advanced and secure fraud prevention services for the call center.

Datasheet

What is Phoneprinting® Technology

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Industries Overview

We protect the world's largest call centers across all industries, from healthcare and government to telecommunications and more.

Case Study

Securing the Call Center in Financial Institutions

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All Resources

From white papers and webinars to videos and more, we cover everything from fraud protection to call center trends.

Report

2020 Voice Intelligence Report

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Company Overview

Pindrop® solutions are leading the way to the future of voice by establishing the standard for security, identity, and trust in the call center.

October 29, 2018

Q and A with Vijay Balasubramaniyan, 2018 40 Under Forty Honoree

October 3, 2018

The Future Innovators Index 2018

Fraudsters Are Exploiting Cash Sharing Apps

Cash sharing apps are increasing in popularity for sending and receiving money. As many as 29% of North American transactions originate from a digital wallet with an estimated 64 million mobile payment users in the US1. With these apps, users can create a free account that will then allow them to instantly send or receive money from other users within…

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Next Caller Inc. Joins the Pindrop Family

Today marks a significant milestone for all of us at Pindrop. As we announce our first acquisition, we welcome industry peers, Next Caller Inc., into…

November 12, 2020

Contact Center Security: Anomaly Detection and Fraud Prevention Best Practices

Fraud costs don’t start in your finance department. They start in your IVR. 60% of fraud begins in or touches it and while you are…

Microsoft’s Acquisition of Nuance – Implications for the Voice Authentication and Security Industry

Microsoft’s entry into voice biometrics with the acquisition of Nuance seems to support our ongoing position that voice is the future for both business and…

WHY OTPs CEASED CATCHING THOSE OTP (ON THE PROWL)

One-Time Passwords (OTPs) were created to help enhance security, as they can protect you from an identity theft attack. OTPs can take the form of…

Facebook Breach Means More Munitions for Fraudster ATO attempts

500 million Facebook users’ personal information including phone numbers has been scrapped from Facebook website and published to the dark web.¹ Back in January, a user…

The Law of Unintended Consequences

An Excerpt from section 5 of The 2021 Voice Intelligence and Security Report. Unintended consequences is a popular topic when it comes to security. In…

January 26, 2021

Partnership Announcement – TiVo & Pindrop

Pindrop has partnered with TiVo to deliver a more streamlined and frictionless content discovery experience for consumers, unlocked through voice AI. This partnership enables a…

January 8, 2021

Pindrop Picks Up Another Cybersecurity Award- Early in 2021

Pindrop was named a hot cybersecurity company in 2021 by cybercrime magazine. This annual list recognizes the most innovative companies in cybersecurity. Pindrop has made…

November 19, 2020

Introducing Pindrop Trace: Fraud Detection Using Graph Analytics And Link Analysis For Contact Centers

What is Graph Analysis For Fraud Detection? Graph analysis Is the process of analyzing data stored in graph format. Graphs are mathematical structures that represent…

September 17, 2020

Pindrop Loves Voice: But We Don’t Need It To Stop Fraud

At Pindrop, we love voice. It is our company’s mission to provide security, identity and trust for every voice interaction. We believe in a world…

The Psychology of Fraud: I want to believe

On a quiet Friday afternoon a family member of mine, who will remain anonymous for my own protection, received an email from a man from…

How Identifying Key Behaviors in the IVR Helps Predict and Reduce Fraud in the Contact Center

Fraudulent activity in the IVR has become a tool for more sophisticated fraudsters and scammers to gain sensitive data that puts contact centers and financial…