Measuring STIR/SHAKEN Attestations Against ANI Validation

October 2021 Data Report: Measuring S/S Attestations against VeriCall® Technology’s ANI Validation Summary of Key Findings Next Caller, a Pindrop® Company, reviewed the analyses conducted of SIP Header information by its VeriCall® Technology of approximately 109.5 million telephone calls from April 2021 through September 2021, finding that: A significant majority (64%-76% each month) of calls had no attestation by a…
October 25, 2021
Cancel The Questions! Rethinking Authentication To Balance Service & Security
There are many ways to complete call authentication, but the process typically involves using information (“factors”) from one or more of the following categories: Something…
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July 6, 2021
The 2021 Caller Authentication Guide for Contact Centers
Contact center authentication defends your business, but many leaders are struggling with choosing the best type of authentication solution for them. In addition, recent shifts to massive swarths of the workforce staying home have created new challenges in security, workforce optimization, and consumer behavior. We’ve organized a collection of tools, assets, and other resources to aid contact center leaders in…
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October 22, 2021
How a Digitally Transformed Contact Center Saves You Money
In today’s world where technology continues to evolve, most companies are currently experiencing a digital transformation. Now, as companies move further into digital transformation, they…
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October 21, 2021
Deepfake Audio Detection in the Call Center
Another synthetic fraudster attack was in the news recently. This time, it was a deepfake audio – contrary to Anthony Bourdain’s deepfake, this attack happened…
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October 21, 2021
What Does Digital Transformation Look Like for Contact Centers?
Table of Contents What is Digital Transformation and what’s driving it? The contact center of the future is already here. Contact centers have been constantly…
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March 18, 2021
Next Caller Inc. Joins the Pindrop Family
Today marks a significant milestone for all of us at Pindrop. As we announce our first acquisition, we welcome industry peers, Next Caller Inc., into the Pindrop family. Next Caller will become a Pindrop company and, while they will continue as a separate but complementary business, our new partnership will extend our leadership in the industry. Our new partnership will…
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October 12, 2021
“Free”: The True Costs of Knowledge Based Authentication Questions?
Imagine that you are trying to log in to your 401k account after a long time and as luck would have it you don’t remember…
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October 12, 2021
Preparing Regional Bank & Credit Union Contact Centers to Cash in on New Waves of Customers
While the financial fallout from COVID-19 may have sent the US economy into a pandemic-induced hibernation in 2020, Americans woke this Spring to low interest…
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September 27, 2021
ANI Validation: Fixing The Game of Telephone
It’s helpful to think about the authentication process on a spectrum, where not every customer interaction needs to face the same level of authentication requirements.…
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September 27, 2021
Deepfake: The New Fraud Tool on the Block?
Deepfakes are generative media in which a person in an existing image or video is replaced with someone else’s likeness. Deepfakes leverage powerful techniques from…
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August 24, 2021
Knowledge-Based Authentication (KBA) is on the Outs, but Remain Useful
There was a point in time where knowledge-based authentication (KBA) questions were an effective form of identification. But that time is gone. It’s likely that…
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November 12, 2020
Contact Center Security: Anomaly Detection and Fraud Prevention Best Practices
Fraud costs don’t start in your finance department. They start in your IVR. 60% of fraud begins in or touches it and while you are aware of the media reported mega-breaches that have plagued companies and consumers both, have you considered your contact center’s place in the journey from data capture to fraudulent transaction and account takeover? Fraudsters stalk contact…
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