Pindrop for Amazon Connect | A Balancing Act

Defending the phone channel presents various challenges, especially due to the fact it is grounded on human interaction. Fraudsters know the call center is the weakest link compared to other potential avenues in most enterprises. As security technology has evolved over the years, fraudsters have followed closely behind – adapting to continue to obtain the information that drives their own…

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January 17, 2020

The Importance of Customer Experience Within the Growing Conversational Economy

As companies move to compete on customer experience as a strategic imperative, it has become a top priority for a large percentage of enterprises. We…

Authentication Myths | Our Voices Never Age

Did you know that like the rest of your body, your voice is not immune from the ravages of time? Your vocal cords lose elasticity and flexibility and can even dry out. The larynx is a muscle just like any other and can atrophy, become thinner and weaker over time. Your lung size can even decrease over time. All of…

January 17, 2020

The Conversational Economy | Your Questions Answered

What do we mean by the conversational economy? This is an economy driven by interaction. Currently, that means always-on internet connectivity, access to products and…

December 18, 2019

Thank you from Pindrop

December 3, 2019

Welcoming Voice Comes With Hurdles | Technological and Generational

As the conversational economy grows and intertwines within businesses, it becomes more and more clear that this won’t be an entirely easy path. There are…

Natural Communication | The Latest Consumer Interface

From the first computers, which quickly made their way to being a major force of communication, to the advent of smartphones, consumers have always been at the forefront of changes and arrivals of interfaces and popular technology. Computers were characterized by the creation of passwords and PINs to keep track of accounts, logins, and access to personal information. Surpassing this,…

December 3, 2019

Voice Intelligence | Where Voice, and Fraudsters, Are Headed

We all know KBAs, or knowledge based authentication questions, are outdated – but can you imagine a world that relies solely on an authentication method…

November 21, 2019

Learning to Think Like a Fraudster | The Fraud Bible

Have you ever wondered where – and how – fraudsters learn how to do what they do best? A new publication, The Fraud Bible, is…

November 21, 2019

A Fraudster’s Holiday | Contact Center Fraud in Retail

With the impending stresses of Black Friday, Cyber Monday, and other holiday shopping activities on the horizon, it is easy to forget to consider that…

November 20, 2019

Connect with Pindrop @ re:Invent

Pindrop will be in Las Vegas attending re:Invent 2019 from Dec 2nd-Dec 5th. As an official AWS Technology Partner, Pindrop is the industry-leading provider of…

October 29, 2019

Up Next | ICX Atlanta

Fraudulent calls within the contact center have grown by 350% – in only five years. Starting with data collection and validation, fraudsters go through many…

December 10, 2018

Voice Biometrics: The ‘Thumbprint’ of the Future | Pindrop