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RSA | Security, Voice, and the Anatomy of Fraud

Known as a venue for exchanging ideas, networking, and learning about the latest security trends, the RSA Conference will take place from April 16 – 19 in San Francisco. RSA aims to bring together all elements of cybersecurity and help organizations stay ahead of threats through a multitude of speakers, keynote sessions, and networking events. This year, Pindrop will be hosting presentations…
March 21, 2018
Synthetic Voice |​​ Fraudsters Have Your Data — And Your Voice​
We have reached peak data breach — the number of data breaches and the sensitivity of the information exposed is massive and growing. Unprecedented amounts…
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February 23, 2018
Pindrop® Passport | Authentication 101
It is obvious that fraudsters’ sophistication is evolving, surpassing security measures toward a single end goal — financial gain. Worse, consumers are unaware of the effects of social media, with 61% admitting to sharing answers to security questions over their online profiles. This percentage rises to 80% for 18-24 year olds, making them beyond easy targets to fraudsters. Additionally, personal…
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March 14, 2018
Voice Bio, Deep Neural Networks, and the Search for a Seamless Customer Experience
Opus Research and Pindrop Discuss the Future of Voice The trial period of voice biometrics is over — the proof points surrounding voice biometrics have…
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February 28, 2018
Authenticating Customers & Identifying Fraudsters
By Ann-Marie Stagg, Chief Executive of the Call Centre Management Association The world is becoming increasingly intertwined with technology, creating challenges within call centre authentication…
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January 30, 2018
Effortless Engagements in the Call Center
Eating healthier, exercising more, managing money better — these common New Year’s resolutions top the list for most of us, right? Similarly, while key performance…
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February 16, 2018
Voice Aging in the Call Center | Can You Recognize Your Customers?
Voice biometric security is designed to recognize your customers and provide a frictionless experience, but what happens if your customers only call your business once a year or less? And how can your call center’s anti-fraud and authentication systems adapt to new kinds of attacks, like synthetic speech and voice conversion? Pindrop is hosting a three-part webinar series to answer…
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January 25, 2018
Introducing Groundbreaking Pindrop® Passport: Deep Voice™ Biometrics, Toneprinting™ Technology, and Phoneprinting™ Technology
Today’s Authentication Challenges Enterprises’ reliance on knowledge based authentication questions (KBAs), stand-alone voice biometrics, and other legacy authentication solutions have compromised customer experience by extending…
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December 27, 2017
Fraud and Chargebacks Pose a Serious Threat to Holiday Profits
By Ann-Marie Stagg, Chief Executive of the Call Centre Management Association The 2017 shopping season is wrapping up, but — for many retail contact centres…
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December 27, 2017
2017: The Year of Breaches, Failing PII, and the Voice Movement
By Shawn Hall, Director of Fraud Prevention & Strategy The anti-fraud and authentication industry has seen some major happenings in 2017. Overall, we saw an…
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November 22, 2017
The Fraudsters’ Holiday: Retail Call Centers Should Brace for Impact
As the holidays approach, shoppers gear up to find the best deals to supplement their wish lists and fraudsters prepare to take advantage of these…
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November 22, 2017
Call Center Fraud Vectors & Fraudsters Defeated | Recap
Following Call Center Fraud Vectors & Fraudsters: Analyzed, Pindrop’s Director of Fraud Prevention and Strategy, Shawn Hall, hosted a webinar explaining the methods used to…
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January 10, 2018
Top Blogs of 2017: Fraudsters, Data Breaches, and All Things Voice
Last year, the phone channel experienced a variety of advancements and setbacks, from an additional spike in call center fraud to the discovery of mass data breaches and a rise in card-not-present fraud during the holiday season. We’re looking back to our top four posts from 2017. Call Center Criminals Unmasked | Real Life Fraudsters & Audio Recordings Fraudsters in…
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Pindrop® Panorama: Beating the Balancing Act of Security and Customer Service