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Pindrop Loves Voice: But We Don’t Need It To Stop Fraud

At Pindrop, we love voice. It is our company’s mission to provide security, identity and trust for every voice interaction. We believe in a world made more human with simple interfaces like using your voice to not only command, but to authenticate simultaneously. We have found a way to use voice to help us authenticate genuine customers so they don’t…
April 30, 2020
PINDROP PULSE FLASH REPORT: Five Insights of COVID-19 in the Contact Center
This is the original report updated on July 15th 2020 to include data and insights from the second phase of COVID-19.   The initial report…
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August 4, 2020
The Psychology of Fraud: I want to believe
On a quiet Friday afternoon a family member of mine, who will remain anonymous for my own protection, received an email from a man from…
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August 3, 2020
How Identifying Key Behaviors in the IVR Helps Predict and Reduce Fraud in the Contact Center
Fraudulent activity in the IVR has become a tool for more sophisticated fraudsters and scammers to gain sensitive data that puts contact centers and financial…
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July 24, 2020
Contact Centre Anti-Fraud Advantages Shine In International Fraud & Privacy Report
The Raconteur Fraud and Privacy Report Provides Actionable Contact Centre Insight  At Pindrop, we regularly publish resources, run training sessions, and offer tools and research to Contact Centres Leaders. Assisting…
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July 20, 2020
Intro to Vishing: How Consumer-Focused Attacks are Costing You Money and What You Can Do About It
Fraud was never fun – its costs for corporations can climb high when you consider the personnel, re-issuance, and other remediation costs incurred on the…
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July 16, 2020
Contact Center Authentication: A Comprehensive Guide for 2020 and Beyond
Contact center authentication defends your business, but many leaders are struggling with choosing the best type of authentication solution for them. In addition, recent shifts…
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July 16, 2020
Contact Center Network Vulnerabilities: IVR Security Best Practices for Fighting Fraud in 2020 and Beyond
As the contactless economy evolves from necessity to preferred – the lines between fraud attacks have been blurred. Increasingly criminals have begin stitching together information…
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July 13, 2020
[VIDEO] Protecting the IVR
Are you using an Interactive Voice Response (IVR) system to serve your customers? Convenience may give way to fraud if companies aren’t careful. 60% of…
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July 9, 2020
Financial Costs Of Fraud & 3 Chances To Take Some Of It Back
Pindrop® Labs reported in our 2017 Contact Center Fraud Report,  that every incoming call costs contact centers $0.58 in fraud.  Fraud costs typically scale as…
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July 8, 2020
4 Things Banking Contact Centers Can Do Now to Optimize Their Workforce
The financial services industry has undergone many changes, not only in the past four months but also for the past several years. Consider this, from…
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June 23, 2020
How Monitoring Your IVR Helps Predict and Reduce Fraud in the Contact Center
Fraudulent activity in the IVR has become a tool for more sophisticated fraudsters and scammers to gain sensitive data that puts contact centers and financial…
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June 10, 2020
Is Your Contact Center AI Biased?
How to Reduce Bias: Optimizing AI and Machine Learning For Contact Centers Bias exists everywhere in our society. And while some biases are largely harmless,…
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