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Voice Aging in the Call Center | Can You Recognize Your Customers?

Voice biometric security is designed to recognize your customers and provide a frictionless experience, but what happens if your customers only call your business once a year or less? And how can your call center’s anti-fraud and authentication systems adapt to new kinds of attacks, like synthetic speech and voice conversion? Pindrop is hosting a three-part webinar series to answer…
January 30, 2018
Effortless Engagements in the Call Center
Eating healthier, exercising more, managing money better — these common New Year’s resolutions top the list for most of us, right? Similarly, while key performance…
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January 10, 2018
Top Blogs of 2017: Fraudsters, Data Breaches, and All Things Voice
Last year, the phone channel experienced a variety of advancements and setbacks, from an additional spike in call center fraud to the discovery of mass data breaches and a rise in card-not-present fraud during the holiday season. We’re looking back to our top four posts from 2017. Call Center Criminals Unmasked | Real Life Fraudsters & Audio Recordings Fraudsters in…
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January 25, 2018
Introducing Groundbreaking Pindrop® Passport: Deep Voice™ Biometrics, Toneprinting™ Technology, and Phoneprinting™ Technology
Today’s Authentication Challenges Enterprises’ reliance on knowledge based authentication questions (KBAs), stand-alone voice biometrics, and other legacy authentication solutions have compromised customer experience by extending…
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December 27, 2017
Fraud and Chargebacks Pose a Serious Threat to Holiday Profits
By Ann-Marie Stagg, Chief Executive of the Call Centre Management Association The 2017 shopping season is wrapping up, but — for many retail contact centres…
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November 22, 2017
Call Center Fraud Vectors & Fraudsters Defeated | Recap
Following Call Center Fraud Vectors & Fraudsters: Analyzed, Pindrop’s Director of Fraud Prevention and Strategy, Shawn Hall, hosted a webinar explaining the methods used to…
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December 27, 2017
2017: The Year of Breaches, Failing PII, and the Voice Movement
By Shawn Hall, Director of Fraud Prevention & Strategy The anti-fraud and authentication industry has seen some major happenings in 2017. Overall, we saw an increase in call center fraud rates, with a noted rise in the use of mobile devices and ANI spoofing, for fraudulent activities. At the beginning of the year, the fraud rate had increased 113% and,…
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October 31, 2017
Data Breaches: The Death Knell of KBA
In the 1930s, the United States introduced Social Security Numbers to keep track of workers’ wages and their Social Security Program contributions. Today, the private…
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October 25, 2017
Call Center Fraud Vectors & Fraudsters Analyzed Revisited
Pindrop® Labs has analyzed hundreds of millions of calls, collecting data from the top eight U.S. banks, top five insurers, and additional enterprise call centers.…
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October 18, 2017
Call Center Criminals Unmasked | Real-Life Fraudsters & Audio Recordings
Call center criminals are becoming increasingly sophisticated in order to maneuver around authentication and security measures, granting them access to sensitive information. It is evident…
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October 4, 2017
Tackling the 113% Fraud Increase in Call Centers | Webinar Recap
Focused on phone fraud prevention and securing the increasingly ubiquitous voice interface, Pindrop® Labs’ analyzed over half a billion calls to determine that call center…
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September 28, 2017
How Pindrop Protect®, Hi-Def Phoneprinting, and Machine Learning Help Secure Enterprise Call Centers
The Growing Impact of Fraud The rising threat of fraud for omnichannel organizations often fails to extend security to all customer touch points. While physical…
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November 22, 2017
The Fraudsters’ Holiday: Retail Call Centers Should Brace for Impact
As the holidays approach, shoppers gear up to find the best deals to supplement their wish lists and fraudsters prepare to take advantage of these consumers. It is estimated that  70 percent of Americans, or 164 million people, will shop during Thanksgiving day, Black Friday, and Cyber Monday, aiming to find the best deals, both online and in-store. Sales from…
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Forbes highlights Deep Voice™ Biometric Engine