Retails’ Nightmare Before Christmas

With the stresses of Black Friday and Cyber Monday shopping behind us, the holiday shopping season of 2018 has almost come to a close. However, despite all of the holiday cheer, something more sinister may be lurking on the horizon – a 14% increase in fraud attempts. This year, holiday shoppers were expected to spend a record $7.8 billion on…
October 17, 2018
Privacy and Permissions | Google+
With Google making headlines about the privacy of apps and the breaking news of the Facebook data breach earlier this year, it has become clear…
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December 10, 2018
Voice Biometrics: The ‘Thumbprint’ of the Future | Pindrop
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August 29, 2018
A [Female] Voice of Concern
The number of people using digital assistants are growing by the day, and the increasing popularity has led to predictions of as many as 75%…
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August 24, 2018
Zelle | A direct funds transfer disruptor…What Are You Trading For Convenience?
With convenience on the mind of most consumers, peer to peer payment apps are making it easy to transfer money to friends, family, or acquaintances.…
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July 16, 2018
Welcoming the Conversational Economy | Securing the Voice Channel
In our latest study, 500 IT and business leaders across the US, France, Germany, and the UK were surveyed to find 85 percent of businesses…
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October 3, 2018
The Future of Voice, Fraud, and the Impact to CX | A Recap
Voice is growing out of the call center, out of your telephone and is growing into the next interface. In previous years, we have released fraud reports revolving around the call center, but with the expansion of voice, and the fraud that follows, we have shifted our perspective to voice intelligence – after all, voice is everywhere: your digital assistant,…
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June 29, 2018
Dear Customer: Your Secret is(n’t) Safe with Me
“Secrets based” authentication based off of your customer’s static PII today alone, is useless. With the addition of another massive data breach earlier this week…
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June 20, 2018
Pindrop® Express | Authentication, Risk, CX and the Enterprise
Businesses today often suffer from lagging or inefficient authentication solutions – from knowledge based authentication questions (KBAs) to simple caller ID verification. These traditional methods…
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June 18, 2018
Bank of the West | Machine Learning & Customer Experience
Legacy authentication methods like knowledge based authentication questions (KBAs), ANI verification, and stand-alone voice biometrics are often ineffective, inefficient, and lengthen call handle time. To…
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May 23, 2018
Call Center Fraudsters | Voice Morphing, Social Engineering, and the Need for Authentication
As technology advances, fraudsters use different, constantly evolving techniques that include exploiting the phone channel. With increasingly sophisticated attacks, fraudsters maneuver around authentication and security…
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April 30, 2018
Pindrop for Amazon Connect | Averting Fraudsters and Improving CX
Fraudsters know the call center is not as well-defended as other potential avenues in most enterprises. As network and endpoint security technology has evolved over…
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August 27, 2018
Voice Security Predictions in the Age of IoT
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2019 Voice Intelligence Webinar Series – where voice, not touch is the main interface for customers.