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Knowledge-Based Authentication (KBA) is on the Outs, but Remain Useful

There was a point in time where knowledge-based authentication (KBA) questions were an effective form of identification. But that time is gone. It’s likely that more personal information about each and every one of us is available on the web than any time before in history, and the growing amount of cybersecurity incidents each year isn’t helping. Pindrop’s data shows…
August 22, 2021
Things You Can Do to Improve Your Contact Center’s CX
In today’s technology-obsessed world, the way customers communicate with businesses has changed. In addition to the good old phone call, we now also have email,…
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July 6, 2021
The 2021 Caller Authentication Guide for Contact Centers
Contact center authentication defends your business, but many leaders are struggling with choosing the best type of authentication solution for them. In addition, recent shifts to massive swarths of the workforce staying home have created new challenges in security, workforce optimization, and consumer behavior. We’ve organized a collection of tools, assets, and other resources to aid contact center leaders in…
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August 16, 2021
How to Make KBA’s Work for Your Contact Center
Knowledge Based-Authentication (KBA) questions attempt to validate identity using information that, in theory, only the account owner could answer. Knowledge-based authentication comes in two flavors:…
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July 9, 2021
Colonel Mustard in the Contact Center, with a Cell Phone!
Fans of the board game turned cult classic film Clue, or Cluedo as it is known in other parts of the world, know it is…
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July 7, 2021
Account Risk Adds a New Dimension to Fight Fraud
Today’s fraud tools are typically designed to focus on real-time prevention at the customer access point. Limiting fraud detection to look at real-time events can…
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March 18, 2021
Next Caller Inc. Joins the Pindrop Family
Today marks a significant milestone for all of us at Pindrop. As we announce our first acquisition, we welcome industry peers, Next Caller Inc., into the Pindrop family. Next Caller will become a Pindrop company and, while they will continue as a separate but complementary business, our new partnership will extend our leadership in the industry. Our new partnership will…
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July 6, 2021
Airlines, banks, stock exchanges, and trading platforms suffered brief website outages this week1 after a key piece of internet infrastructure failed, sparking the second major…
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May 26, 2021
Fraudsters Are Exploiting Cash Sharing Apps
Cash sharing apps are increasing in popularity for sending and receiving money. As many as 29% of North American transactions originate from a digital wallet…
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May 13, 2021
Microsoft’s Acquisition of Nuance – Implications for the Voice Authentication and Security Industry
Microsoft’s entry into voice biometrics with the acquisition of Nuance seems to support our ongoing position that voice is the future for both business and…
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April 20, 2021
One-Time Passwords (OTPs) were created to help enhance security, as they can protect you from an identity theft attack. OTPs can take the form of…
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April 9, 2021
Facebook Breach Means More Munitions for Fraudster ATO attempts
500 million Facebook users’ personal information including phone numbers has been scrapped from Facebook website and published to the dark web.¹ Back in January, a user…
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November 12, 2020
Contact Center Security: Anomaly Detection and Fraud Prevention Best Practices
Fraud costs don’t start in your finance department. They start in your IVR. 60% of fraud begins in or touches it and while you are aware of the media reported mega-breaches that have plagued companies and consumers both, have you considered your contact center’s place in the journey from data capture to fraudulent transaction and account takeover? Fraudsters stalk contact…
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