Retails’ Nightmare Before Christmas

With the stresses of Black Friday and Cyber Monday shopping behind us, the holiday shopping season of 2018 has almost come to a close. However, despite all of the holiday cheer, something more sinister may be lurking on the horizon – a 14% increase in fraud attempts. This year, holiday shoppers were expected to spend a record $7.8 billion on…

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October 17, 2018

Privacy and Permissions | Google+

With Google making headlines about the privacy of apps and the breaking news of the Facebook data breach earlier this year, it has become clear…

December 10, 2018

Voice Biometrics: The ‘Thumbprint’ of the Future | Pindrop

August 29, 2018

A [Female] Voice of Concern

The number of people using digital assistants are growing by the day, and the increasing popularity has led to predictions of as many as 75%…

August 24, 2018

Zelle | A direct funds transfer disruptor…What Are You Trading For Convenience?

With convenience on the mind of most consumers, peer to peer payment apps are making it easy to transfer money to friends, family, or acquaintances.…

Welcoming the Conversational Economy | Securing the Voice Channel

In our latest study, 500 IT and business leaders across the US, France, Germany, and the UK were surveyed to find 85 percent of businesses…

October 3, 2018

The Future of Voice, Fraud, and the Impact to CX | A Recap

Voice is growing out of the call center, out of your telephone and is growing into the next interface. In previous years, we have released fraud reports revolving around the call center, but with the expansion of voice, and the fraud that follows, we have shifted our perspective to voice intelligence – after all, voice is everywhere: your digital assistant,…

Dear Customer: Your Secret is(n’t) Safe with Me

“Secrets based” authentication based off of your customer’s static PII today alone, is useless. With the addition of another massive data breach earlier this week…

Pindrop® Express | Authentication, Risk, CX and the Enterprise

Businesses today often suffer from lagging or inefficient authentication solutions – from knowledge based authentication questions (KBAs) to simple caller ID verification. These traditional methods…

Bank of the West | Machine Learning & Customer Experience

Legacy authentication methods like knowledge based authentication questions (KBAs), ANI verification, and stand-alone voice biometrics are often ineffective, inefficient, and lengthen call handle time. To…

Call Center Fraudsters | Voice Morphing, Social Engineering, and the Need for Authentication

As technology advances, fraudsters use different, constantly evolving techniques that include exploiting the phone channel. With increasingly sophisticated attacks, fraudsters maneuver around authentication and security…

Pindrop for Amazon Connect | Averting Fraudsters and Improving CX

Fraudsters know the call center is not as well-defended as other potential avenues in most enterprises. As network and endpoint security technology has evolved over…

August 27, 2018

Voice Security Predictions in the Age of IoT

2019 Voice Intelligence Webinar Series – where voice, not touch is the main interface for customers.

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