Phoneprinting® Technology

Pindrop’s patented Phoneprinting technology analyzes over 1,300 factors of a call’s full audio to determine its true device type, geo-location, and carrier.

Technologies Overview

Our proprietary technologies work together to create advanced and secure fraud prevention services for the call center.

Datasheet

What is Phoneprinting® Technology

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Industries Overview

We protect the world's largest call centers across all industries, from healthcare and government to telecommunications and more.

Case Study

Securing the Call Center in Financial Institutions

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All Resources

From white papers and webinars to videos and more, we cover everything from fraud protection to call center trends.

Report

2020 Voice Intelligence Report

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Company Overview

Pindrop® solutions are leading the way to the future of voice by establishing the standard for security, identity, and trust in the call center.

October 29, 2018

Q and A with Vijay Balasubramaniyan, 2018 40 Under Forty Honoree

October 3, 2018

The Future Innovators Index 2018

Pindrop Loves Voice: But We Don’t Need It To Stop Fraud

At Pindrop, we love voice. It is our company’s mission to provide security, identity and trust for every voice interaction. We believe in a world made more human with simple interfaces like using your voice to not only command, but to authenticate simultaneously. We have found a way to use voice to help us authenticate genuine customers so they don’t…

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PINDROP PULSE FLASH REPORT: Five Insights of COVID-19 in the Contact Center

This is the original report updated on July 15th 2020 to include data and insights from the second phase of COVID-19. The initial report…

The Psychology of Fraud: I want to believe

On a quiet Friday afternoon a family member of mine, who will remain anonymous for my own protection, received an email from a man from…

How Identifying Key Behaviors in the IVR Helps Predict and Reduce Fraud in the Contact Center

Fraudulent activity in the IVR has become a tool for more sophisticated fraudsters and scammers to gain sensitive data that puts contact centers and financial…

Contact Centre Anti-Fraud Advantages Shine In International Fraud & Privacy Report

The Raconteur Fraud and Privacy Report Provides Actionable Contact Centre Insight At Pindrop, we regularly publish resources, run training sessions, and offer tools and research to Contact Centres Leaders. Assisting…

Intro to Vishing: How Consumer-Focused Attacks are Costing You Money and What You Can Do About It

Fraud was never fun – its costs for corporations can climb high when you consider the personnel, re-issuance, and other remediation costs incurred on the…

Contact Center Authentication: A Comprehensive Guide for 2020 and Beyond

Contact center authentication defends your business, but many leaders are struggling with choosing the best type of authentication solution for them. In addition, recent shifts…

Contact Center IVR Fraud Mitigation: A Comprehensive Tool Kit for Fighting Fraud in 2020 and Beyond

Contact center IVR anti-fraud solutions are employed to reduce costs surrounding fraud targeted at your contact center. On this page, you will find a comprehensive…

[VIDEO] Protecting the IVR

Are you using an Interactive Voice Response (IVR) system to serve your customers? Convenience may give way to fraud if companies aren’t careful. 60% of…

Financial Costs Of Fraud & 3 Chances To Take Some Of It Back

Pindrop® Labs reported in our 2017 Contact Center Fraud Report, that every incoming call costs contact centers $0.58 in fraud. Fraud costs typically scale as…

4 Things Banking Contact Centers Can Do Now to Optimize Their Workforce

The financial services industry has undergone many changes, not only in the past four months but also for the past several years. Consider this, from…

How Monitoring Your IVR Helps Predict and Reduce Fraud in the Contact Center

Fraudulent activity in the IVR has become a tool for more sophisticated fraudsters and scammers to gain sensitive data that puts contact centers and financial…

Is Your Contact Center AI Biased?

How to Reduce Bias: Optimizing AI and Machine Learning For Contact Centers Bias exists everywhere in our society. And while some biases are largely harmless,…