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Introducing Pindrop Trace: Fraud Detection Using Graph Analytics And Link Analysis For Contact Centers

What is Graph Analysis For Fraud Detection? Graph analysis Is the process of analyzing data stored in graph format. Graphs are mathematical structures that represent relationships between various objects and when modeled are visualized with nodes and edges like the image above.  Nodes for the purpose of fraud detection would be the accounts, calls, transactions, and other data points- while…
November 12, 2020
Contact Center Security: Anomaly Detection and Fraud Prevention Best Practices
Fraud costs don’t start in your finance department. They start in your IVR. 60% of fraud begins in or touches it and while you are…
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April 30, 2020
PINDROP PULSE FLASH REPORT: Five Insights of COVID-19 in the Contact Center
This is the original report updated on July 15th 2020 to include data and insights from the second phase of COVID-19.   The initial report…
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September 17, 2020
Pindrop Loves Voice: But We Don’t Need It To Stop Fraud
At Pindrop, we love voice. It is our company’s mission to provide security, identity and trust for every voice interaction. We believe in a world…
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August 4, 2020
The Psychology of Fraud: I want to believe
On a quiet Friday afternoon a family member of mine, who will remain anonymous for my own protection, received an email from a man from…
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August 3, 2020
How Identifying Key Behaviors in the IVR Helps Predict and Reduce Fraud in the Contact Center
Fraudulent activity in the IVR has become a tool for more sophisticated fraudsters and scammers to gain sensitive data that puts contact centers and financial…
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July 24, 2020
Contact Centre Anti-Fraud Advantages Shine In International Fraud & Privacy Report
The Raconteur Fraud and Privacy Report Provides Actionable Contact Centre Insight  At Pindrop, we regularly publish resources, run training sessions, and offer tools and research to Contact Centres Leaders. Assisting…
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July 20, 2020
Intro to Vishing: How Consumer-Focused Attacks are Costing You Money and What You Can Do About It
Fraud was never fun – its costs for corporations can climb high when you consider the personnel, re-issuance, and other remediation costs incurred on the…
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July 16, 2020
Contact Center Authentication: Your Guide for 2021
Contact center authentication defends your business, but many leaders are struggling with choosing the best type of authentication solution for them. In addition, recent shifts…
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July 16, 2020
Contact Center Network Vulnerabilities: IVR Security Best Practices for Fighting Fraud in 2020 and Beyond
As the contactless economy evolves from necessity to preferred – the lines between fraud attacks have been blurred. Increasingly criminals have begin stitching together information…
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July 13, 2020
[VIDEO] Protecting the IVR
Are you using an Interactive Voice Response (IVR) system to serve your customers? Convenience may give way to fraud if companies aren’t careful. 60% of…
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July 9, 2020
Financial Costs Of Fraud & 3 Chances To Take Some Of It Back
Pindrop® Labs reported in our 2017 Contact Center Fraud Report,  that every incoming call costs contact centers $0.58 in fraud.  Fraud costs typically scale as…
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July 8, 2020
4 Things Banking Contact Centers Can Do Now to Optimize Their Workforce
The financial services industry has undergone many changes, not only in the past four months but also for the past several years. Consider this, from…
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