#WFH: 3 Tools to Tackle Call Center Fraud, Even From Home

The world is dealing with a “hundred-year” event, caused by what we all know now as COVID-19. But countries and critical businesses such as those in banking, finance, and insurance will have to figure out ways to continue to operate through this crisis, hopefully setting precedents and processes that will prevent business slowdown should another global event occur.  For call…
February 11, 2020
MACHINE LEARNING BEATS HUMANS IN SPOTTING SYNTHETIC VOICES
As humans, we often overestimate our performance.  This phenomena has been studied so often, it has a name: the Dunning-Kruger effect.  The Dunning-Kruger effect states…
Read More →
May 20, 2019
Authentication Myths | Our Voices Never Age
Did you know that like the rest of your body, your voice is not immune from the ravages of time? Your vocal cords lose elasticity…
Read More →
March 4, 2020
Who is Pindrop?
Wouldn’t it be great if when you called into your bank, needing to ask one simple question, that you didn’t have to jump through hoops…
Read More →
March 3, 2020
2020 Voice Intelligence and Security Report: Fraudsters increasingly target the financial industry
Voice technology continues to sweep the nation, with Gartner predicting a growing number of searches (30 percent) will be screenless by this year. With voice-enabled…
Read More →
February 12, 2020
The 5-Point Customer Experience Health Check for Contact Centers
The 5-Point Customer Experience Health Check for Contact Centers Often when thinking about customer experience most of the thought is dedicated to the online experience,…
Read More →
February 11, 2020
Excellent Customer Experience | The Gift We Are All Looking for on Valentine’s Day
In a world where technology continues to evolve, most companies are currently experiencing a digital transformation. However, companies aren’t made up of just one channel…
Read More →
January 17, 2020
Pindrop for Amazon Connect | A Balancing Act
Defending the phone channel presents various challenges, especially due to the fact it is grounded on human interaction. Fraudsters know the call center is the…
Read More →
January 17, 2020
The Importance of Customer Experience Within the Growing Conversational Economy
As companies move to compete on customer experience as a strategic imperative, it has become a top priority for a large percentage of enterprises. We…
Read More →
January 17, 2020
Answering Your Questions About the Conversational Economy
What do we mean by the conversational economy? This is an economy driven by interaction. Currently, that means always-on internet connectivity, access to products and…
Read More →
December 18, 2019
Thank you from Pindrop
   
Read More →
December 3, 2019
Welcoming Voice Comes With Hurdles | Technological and Generational
As the conversational economy grows and intertwines within businesses, it becomes more and more clear that this won’t be an entirely easy path. There are…
Read More →
December 3, 2019
Voice Intelligence | Where Voice, and Fraudsters, Are Headed
We all know KBAs, or knowledge based authentication questions, are outdated – but can you imagine a world that relies solely on an authentication method…
Read More →