Privacy and Permissions | Google+

With Google making headlines about the privacy of apps and the breaking news of the Facebook data breach earlier this year, it has become clear that the apps on our phones are now holding, and disseminating, large amounts of data and are doing so most of the time. More often than not, we as consumers don’t know what they are…

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August 29, 2018

A [Female] Voice of Concern

The number of people using digital assistants are growing by the day, and the increasing popularity has led to predictions of as many as 75%…

October 3, 2018

The Future of Voice, Fraud, and the Impact to CX | A Recap

Voice is growing out of the call center, out of your telephone and is growing into the next interface. In previous years, we have released fraud reports revolving around the call center, but with the expansion of voice, and the fraud that follows, we have shifted our perspective to voice intelligence – after all, voice is everywhere: your digital assistant,…

August 24, 2018

Zelle | A direct funds transfer disruptor…What Are You Trading For Convenience?

With convenience on the mind of most consumers, peer to peer payment apps are making it easy to transfer money to friends, family, or acquaintances.…

Welcoming the Conversational Economy | Securing the Voice Channel

In our latest study, 500 IT and business leaders across the US, France, Germany, and the UK were surveyed to find 85 percent of businesses…

Dear Customer: Your Secret is(n’t) Safe with Me

“Secrets based” authentication based off of your customer’s static PII today alone, is useless. With the addition of another massive data breach earlier this week…

August 27, 2018

Voice Security Predictions in the Age of IoT

Pindrop® Express | Authentication, Risk, CX and the Enterprise

Businesses today often suffer from lagging or inefficient authentication solutions – from knowledge based authentication questions (KBAs) to simple caller ID verification. These traditional methods…

Bank of the West | Machine Learning & Customer Experience

Legacy authentication methods like knowledge based authentication questions (KBAs), ANI verification, and stand-alone voice biometrics are often ineffective, inefficient, and lengthen call handle time. To…

Pindrop for Amazon Connect | Averting Fraudsters and Improving CX

Fraudsters know the call center is not as well-defended as other potential avenues in most enterprises. As network and endpoint security technology has evolved over…

RSA | Security, Voice, and the Anatomy of Fraud

Known as a venue for exchanging ideas, networking, and learning about the latest security trends, the RSA Conference will take place from April 16 – 19 in…

Synthetic Voice | Fraudsters Have Your Data — And Your Voice

We have reached peak data breach — the number of data breaches and the sensitivity of the information exposed is massive and growing. Unprecedented amounts…

Call Center Fraudsters | Voice Morphing, Social Engineering, and the Need for Authentication

As technology advances, fraudsters use different, constantly evolving techniques that include exploiting the phone channel. With increasingly sophisticated attacks, fraudsters maneuver around authentication and security measures to access sensitive information that helps them take over accounts. This evolving criminal strategy is part of a $14 billion call center problem. From January 2016 to August 2017, call centers have experienced a…

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