Pindrop’s Record Breaking Year: Patents in 2022
It all started with the invention of Phoneprinting. In 2011, Pindrop’s founder and now CEO, Vijay Balasubramaniyan, patented this unique technology that broke new ground
Banking Fraud Investigations – How Do Banks Detect Fraud?
How Do Banks Investigate Unauthorized Transactions & Prevent Fraud? According to the Financial Crime Report Q2 2021, 93% of banking-related fraud happens online. PwC’s Global
Emerging AI Bots in your Contact Center – Deepfakes Are Next
There’s been interesting news recently on conversational AI bots being utilized by platforms like DoNotPay, Ideta, or the sassier Jolly Roger Telephone Co. These services
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Contact Center Network Vulnerabilities: IVR Security Best Practices for Fighting Fraud in 2021 and Beyond
As the contactless economy evolves from necessity to preferred – the lines between fraud attacks have been blurred. Increasingly criminals have begin stitching together information
[VIDEO] Protecting the IVR
Are you using an Interactive Voice Response (IVR) system to serve your customers? Convenience may give way to fraud if companies aren’t careful. 60% of
Financial Costs Of Fraud & 3 Chances To Take Some Of It Back
Pindrop® Labs reported in our 2017 Contact Center Fraud Report, that every incoming call costs contact centers $0.58 in fraud. Fraud costs typically scale as
4 Things Banking Contact Centers Can Do Now to Optimize Their Workforce
The financial services industry has undergone many changes, not only in the past four months but also for the past several years. Consider this, from
How Monitoring Your IVR Helps Predict and Reduce Fraud in the Contact Center
Fraudulent activity in the IVR has become a tool for more sophisticated fraudsters and scammers to gain sensitive data that puts contact centers and financial
Is Your Contact Center AI Biased?
How to Reduce Bias: Optimizing AI and Machine Learning For Contact Centers Bias exists everywhere in our society. And while some biases are largely harmless,
Before we adopt long-term work from home, we have to grapple with the risks The second quarter of 2020 has been a massive experiment for
COVID-19 Research
Consumer experience and biometrics are at a crossroad as consumers nervously re-emerge By Vijay Balsarubimaniyan, CEO Pindrop I recently did something I haven’t done in
Fraudster Central
Fraud costs don’t start in your finance department. They start in your IVR, online, and occur inside and outside of your contact center. While you
How to Avoid Fraud and Service Gaps While Building a Sustainable Contact Center Strategy for the Future
The financial services industry is reacting in real-time as widespread telecommuting and a general environment of confusion has exposed an uptick in fraudulent activity and