May 22, 2020
Consumer experience and biometrics are at a crossroad as consumers…
Biometrics is the measurement and analysis of a person’s unique physical and behavioral characteristics. Call centers use Pindrop Voiceprinting™ technology to invisibly analyze characteristics of their customers’ voices. With the Deep VoiceTM engine, they can verify that callers are who they claim to be, or if a caller’s voice matches that of a known fraudster profile. Fraudsters beware: with Pindrop’s fraud detection solution, call centers can routinely update and indefinitely store “fraudster voiceprints” so trying to change things up or just laying low for a while won’t work!
Compare a caller’s voice against an enrolled voiceprint tied to an identity claim.
Crossmatch a caller’s voice against Pindrop’s voice blacklist to detect repeat fraudsters.
Examine speech for voice morphing, recording and playback attacks, and simulated voices.
Pindrop’s Deep Voice™ biometric engine is the world’s first end-to-end deep neural network-based speaker recognition system. Whether callers are engaging with an IVR or speaking to an agent, it offers more accurate authentication in less time, using the same technology that powers autonomous vehicles and your favorite search engine. We built this proprietary engine from the ground up with an emphasis on security. Our voice biometric technology removes background noises from a call, so we focus solely on the caller’s voice — allowing us to identify attacks ranging from voice morphing and recorded voices, to synthesized and simulated voices.