HOW CALL CENTERS USE DEEP VOICE™ BIOMETRICS
Biometrics is the measurement and analysis of a person’s unique physical and behavioral characteristics. Call centers use Pindrop Voiceprinting™ technology to invisibly analyze characteristics of their customers’ voices. With the Deep VoiceTM engine, they can verify that callers are who they claim to be, or if a caller’s voice matches that of a known fraudster profile. Fraudsters beware: with Pindrop’s fraud detection solution, call centers can routinely update and indefinitely store “fraudster voiceprints” so trying to change things up or just laying low for a while won’t work!
Compare a caller’s voice against an enrolled voiceprint tied to an identity claim.
Crossmatch a caller’s voice against Pindrop’s voice blacklist to detect repeat fraudsters.
Examine speech for voice morphing, recording and playback attacks, and simulated voices.