HOW CALL CENTERS USE DEEP VOICE™ BIOMETRICS
Biometrics is the measurement and analysis of a person’s unique physical and behavioral characteristics. Call centers use Pindrop’s proprietary voice biometric engine to invisibly analyze characteristics of their customers’ voices. With the Deep VoiceTM engine, they can verify that callers are who they claim to be, or if a caller’s voice matches that of a known fraudster.
Compare a caller’s voice against an enrolled voiceprint tied to an identity claim.
Crossmatch a caller’s voice against Pindrop’s voice blacklist to detect repeat fraudsters.
Examine speech for voice morphing, recording and playback attacks, and simulated voices.