October 3, 2018
The Future of Voice, Fraud, and the Impact to CX | A Recap
Voice is growing out of the call center, out of…
Biometrics is the measurement and analysis of a person’s unique physical and behavioral characteristics. Call centers use Pindrop’s proprietary voice biometric engine to invisibly analyze characteristics of their customers’ voices. With the Deep VoiceTM engine, they can verify that callers are who they claim to be, or if a caller’s voice matches that of a known fraudster.
Compare a caller’s voice against an enrolled voiceprint tied to an identity claim.
Crossmatch a caller’s voice against Pindrop’s voice blacklist to detect repeat fraudsters.
Examine speech for voice morphing, recording and playback attacks, and simulated voices.
Pindrop’s Deep Voice™ biometric engine is the world’s first end-to-end deep neural network-based speaker recognition system. Whether callers are engaging with an IVR or speaking to an agent, it offers more accurate authentication in less time, using the same technology that powers autonomous vehicles and your favorite search engine. We built this proprietary engine from the ground up with an emphasis on security. Our voice biometric technology removes background noises from a call, so we focus solely on the caller’s voice — allowing us to identify attacks ranging from voice morphing and recorded voices, to synthesized and simulated voices.
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