October 3, 2018
The Future of Voice, Fraud, and the Impact to CX | A Recap
Voice is growing out of the call center, out of…
Our multi-factor anti-fraud and authentication solutions deliver full audio intelligence to help call centers establish security, identity and trust on every voice interaction.
Enterprises around the world are experiencing dramatic increases in fraud attacks — 113% in the last year alone. We have committed to analyze more than 1.5 billion calls to truly understand the impacts.
Call centers exist to deliver fast, direct, and highly effective customer service — an impossible task if you can’t distinguish legitimate callers from fraudsters. Pindrop customers report:
Reduced fraud loss exposure by up to $500K for every 1M calls
Lowered average handle times by up to 60 seconds
Up to 30% more callers passively authenticated
41% of customers affected by call center attacks blame the brand
Pick and choose from authentication and anti-fraud solutions to fit your needs and serve your customers, with Pindrop Panorama, Pindrop’s next generation platform. From the carrier to the IVR and agent, call centers that deploy Panorama can seamlessly authenticate legitimate callers and weed out fraudsters, while decreasing average handle times and cost per call.
Pindrop helps call centers detect fraud throughout the lifecycle of a call by analyzing the audio, voice, behavior and metadata to create call risk scores and fraudster profiles.
Pindrop helps call centers passively authenticate customers by creating unique multi-factor credentials based on device, voice, and behavior.
Many of the largest enterprises in the world use Pindrop’s call center solutions.