February 12, 2020
The 5-Point Customer Experience Health Check for Contact Centers
The 5-Point Customer Experience Health Check for Contact Centers Often…
Pindrop creates frictionless authentication and fraud detection for voice interactions in contact centers, connected IoT devices, and beyond.
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Knowing your customer is crucial for any business. In today’s increasingly voice-centric world, verifying identity can be difficult without creating friction or inconvenience. Companies want to provide a great experience, but they also know that security is a top priority. Our solutions work passively in the background, allowing a better experience for the customer and an improved security posture for the business.
Customer calls into the contact center
Their number, voice, device, and behavior are analyzed & scored instantly using AI
Authenticated customers can then self-serve in the IVR or arrive at the agent ready to transact
Average handle time is reduced as the customer has a seamless experience
Fraudsters try to use the IVR to verify credentials, which triggers that account to be monitored
Bad actors caught calling other institutions are instantly flagged as high risk
Account takeover attempts can be stopped before they make a transaction
Agents get real-time risk scores for every call, detecting up to 80% of ALL phone fraud
As connected device continue to become mainstream, Pindrop has extended its proven enterprise voice biometric technology to help companies to integrate security into voice-enabled connected devices to deliver natural conversations for the emerging conversational economy.
Pindrop for Amazon Connect is Pindrop’s voice authentication and fraud detection solutions that connects to the Amazon Connect Platform.
See how Pindrop has implemented solutions for many of the world’s leading firms from decreasing call handle times to stopping millions of dollars in fraud losses. From banks to insurers to international retailers learn how Pindrop significantly improved business performance and customer experience.
The 5-Point Customer Experience Health Check for Contact Centers Often when thinking about customer experience most of the thought is dedicated to the online experience,
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Using the latest machine-learning techniques plus our PHONEPRINTING® TECHNOLOGY & DEEP VOICE™ BIOMETRIC ENGINE, makes securing your contact center easier than ever.