Pindrop® Pulse: Stay Connected, Stay Informed, and Stay Ahead VIEW NOW →

Solutions

Explore our Fraud, Authentication and IoT solutions

Protect for the IVR

Improve fraud detection and prevent reconnaissance in the IVR

Pulse Webinars

Watch our webinars to gain insight to contact center best practices

Pindrop® Trace

New Pindrop® Trace Technology sees relationships between calls and accounts across time.

Securing Voice Everywhere

Knowing your customer is crucial for any business.  In today’s increasingly voice-centric world, verifying identity can be difficult without creating friction or inconvenience.  Companies want to provide a great experience, but they also know that security is a top priority. Our solutions work passively in the background, allowing a better experience for the customer and an improved security posture for the business.

Call Center Anti Fraud Detection

Fraudster

Fraud Target

Fraudsters try to use the IVR to verify credentials, which triggers that account to be monitored

756389_alert_512x512

Fraud Attack

Bad actors caught calling other institutions are instantly flagged as high risk

Account-Takeover-Stopped

Pindrop Helps Stop

Account takeover attempts can be stopped before they make a transaction

Case-Manager

Risk Managed

Agents get real-time risk scores for every call, detecting up to 80% of ALL phone fraud

Contact Center Caller Authentication In Action

Call-Center-Agent

Customer Contact

Customer calls into the contact center

Authenticated

AI Authentication

Their number, voice, device, and behavior are analyzed & scored instantly using AI

Authenticated-Customer

Real Connection

Authenticated customers can then self-serve in the IVR or arrive at the agent ready to transact

IVR

Fast Service

Average handle time is reduced as the customer has a seamless experience

Pindrop_Home_CTA_IoTDevices
IOT

IoT - Connected Devices

As connected device continue to become mainstream, Pindrop has extended its proven enterprise voice biometric technology to help companies to integrate security into voice-enabled connected devices to deliver natural conversations for the emerging conversational economy.

amazon-7070

Amazon Connect

Pindrop for Amazon Connect is Pindrop’s voice authentication and fraud detection solutions that connects to the Amazon Connect Platform. 

Case Studies

See how Pindrop has implemented solutions for many of the world’s leading firms from decreasing call handle times to stopping millions of dollars in fraud losses. From banks to insurers to international retailers learn how Pindrop significantly improved business performance and customer experience.  

Pindrop_Home_CaseStudy_1
Security

See how call centers are battling fraud during the Pandemic.

Pindrop_Home_CaseStudy_2
Account-Takeover-Stopped

See how one of the largest insurers battles fraud

iconfinder_testimonial-comomment-chating-quote_3994913

Testimonials

“My experience with Pindrop has been phenomenal. More insurance companies need to get on the (Pindrop) platform as we all benefit from catching fraud.”
COO
Large Insurance Company
“We have always been bullish on streamlined authentication for our customers. Pindrop allowed us to achieve the trinity of higher customer satisfaction, reduced agent time and further reduced fraud.”
CISCO
Top Five Financial Service Firm
“Voice fraud used to cost us tens of millions of dollars. Before Pindrop we had a solution that was retrospective and inaccurate. At best it only caught 30% of fraud and produced many false positives. With Pindrop we achieved 226% ROI in the first 6 months itself.”
SVP Fraud
Major US Bank

Pindrop Blog On The Wire

iconfinder_lock_4_289681

Secure Your Contact Centers
& IoT Devices Today

Using the latest machine-learning techniques plus our PHONEPRINTING® TECHNOLOGY & DEEP VOICE™ BIOMETRIC ENGINE, makes securing your contact center easier than ever.