ANTI-FRAUD & AUTHENTICATION
Our multi-factor anti-fraud and authentication solutions deliver full audio intelligence to help call centers establish security, identity and trust on every voice interaction.
INTRODUCING PINDROP® PASSPORT FOR PASSIVE CALLER AUTHENTICATION
THE CALL CENTER IS UNDER ATTACK
Enterprises around the world are experiencing dramatic increases in fraud attacks — 113% in the last year alone. We’ve analyzed more than 1.1 billion calls to truly understand the impacts.
Loss caused by phone fraud
Price of ineffective authentication
Fail validation questions
OUR PROVEN SOLUTIONS ADDRESS CALL CENTER SECURITY ISSUES HEAD ON
Call centers exist to deliver fast, direct, and highly effective customer service — an impossible task if you can’t distinguish legitimate callers from fraudsters. Pindrop customers report:
Lowered Fraud Loss
Reduced fraud loss exposure by up to $500K for every 1M calls
Reduced Operations Costs
Lowered average handle times by up to 60 seconds
IMPROVED CUSTOMER EXPERIENCE
Up to 30% more callers passively authenticated
PROTECTED BRAND REPUTATION
41% of customers affected by call center attacks blame the brand
NEXT GENERATION CALL CENTER SOLUTIONS
Pindrop’s patented, multi-factor solutions provide intelligence on every call encountered, helping separate legitimate customers and fraudsters.
Pindrop helps call centers detect fraud throughout the lifecycle of a call by analyzing the audio, voice, behavior and metadata to create call risk scores and fraudster profiles.
- Identify repeat fraudsters
- Invisibility score calls for fraud risk
- Reduce KBA for low-risk callers
Pindrop helps call centers passively authenticate customers by creating unique multi-factor credentials based on device, voice, and behavior.
- Reduce average handle time
- Improve IVR containment rates and self-service
- Improve customer experience
PINDROP BY THE NUMBERS
Many of the largest enterprises in the world use Pindrop’s call center solutions.