January 15, 2020
Pindrop for Amazon Connect | A Balancing Act
Defending the phone channel presents various challenges, especially due to…
The conversational economy is here; but an effective way to secure our voice or share identity across voice enabled channels is missing. Whether authenticating voices from a connected IoT device or authenticating callers in your contact center, Pindrop provide security, identity, and trust for EVERY voice interaction.
Pindrop helps contact centers authenticate customers and detect fraud throughout the lifecycle of a call by analyzing the audio, voice, behavior and metadata to create call risk scores and customer credentials.
Pindrop provides a Voice Identity Platform for connected IoT devices that confirms the identity of the speaker by voice while providing security against fraudulent use.
According to Gartner’s report, “Don’t Treat Your Customer Like a Criminal,” “security and risk management leaders must transform their approach to customer identity validation with new technologies and strategies to create a foundation of trust with their customers.” Download your complimentary report to gain access to Gartner’s key challenges and recommendations.