Security, Identity & Trust

For Every Voice Interaction

Pindrop creates frictionless identity and secure infrastructure for voice interactions in contact centers, connected IoT devices, and beyond. 

2019 Voice Intelligence Report

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Securing Voice Everywhere

The conversational economy is here; but an effective way to secure our voice or share identity across voice enabled channels is missing.  Whether authenticating voices from a connected IoT device or authenticating callers in your contact center, Pindrop provide security, identity, and trust for EVERY voice interaction.

Pindrop helps contact centers authenticate customers and detect fraud throughout the lifecycle of a call by analyzing the audio, voice, behavior and metadata to create call risk scores and customer credentials.

  • Personalize the contact center experience
  • Drive down average handle times
  • Reduce fraud loss in multiple channels

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Pindrop provides a Voice Identity Platform for connected IoT devices that confirms the identity of the speaker by voice while providing security against fraudulent use. 

  • Authenticate user with a few seconds of voice
  • Provide strong user credentials without passwords
  • Create customized experiences for your speakers

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“Don’t Treat Your Customer Like a Criminal” – A Gartner Report

According to Gartner’s report, “Don’t Treat Your Customer Like a Criminal,” “security and risk management leaders must transform their approach to customer identity validation with new technologies and strategies to create a foundation of trust with their customers.” Download your complimentary report to gain access to Gartner’s key challenges  and recommendations.

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Source: “Don’t Treat Your Customer Like a Criminal,” Jonathan Care, 18 Dec 2018.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.

IHS Markit Innovation Awards

Pindrop won the IHS Markit Innovation Award for Smart Homes & Appliances at the Showstoppers event at CES 2019.

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Join us as we change the future

Pindrop believes voice is the interface of the future. Our mission is to provide real-time security, identity, and trust on every voice interaction.

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