October 3, 2018
The Future of Voice, Fraud, and the Impact to CX | A Recap
Voice is growing out of the call center, out of…
Call Center Software For
Authentication & Anti-Fraud
Our multi-factor anti-fraud and authentication solutions deliver full audio intelligence to help call centers establish security, identity and trust on every voice interaction.
2018 Voice Intelligence Report
Insights on Fraud, Voice, Customer Services and Trends in AI
THE CALL CENTER IS UNDER ATTACK
Enterprises around the world are experiencing dramatic increases in fraud attacks — 113% in the last year alone. We have committed to analyze more than 1.5 billion calls to truly understand the impacts.
Loss caused by phone fraud
Price of ineffective authentication
Fail validation questions
OUR PROVEN SOLUTIONS ADDRESS CALL CENTER SECURITY ISSUES HEAD ON
Call centers exist to deliver fast, direct, and highly effective customer service — an impossible task if you can’t distinguish legitimate callers from fraudsters. Pindrop customers report:
Lowered Fraud Loss
Reduced fraud loss exposure by up to $500K for every 1M calls
Reduced Operations Costs
Lowered average handle times by up to 60 seconds
IMPROVED CUSTOMER EXPERIENCE
Up to 30% more callers passively authenticated
PROTECTED BRAND REPUTATION
41% of customers affected by call center attacks blame the brand
Pindrop® Panorama: A Platform to Fit Your Call Center
Pick and choose from authentication and anti-fraud solutions to fit your needs and serve your customers, with Pindrop Panorama, Pindrop’s next generation platform. From the carrier to the IVR and agent, call centers that deploy Panorama can seamlessly authenticate legitimate callers and weed out fraudsters, while decreasing average handle times and cost per call.
Pindrop helps call centers detect fraud throughout the lifecycle of a call by analyzing the audio, voice, behavior and metadata to create call risk scores and fraudster profiles.
- Identify repeat fraudsters
- Invisibility score calls for fraud risk
- Reduce KBA for low-risk callers
Pindrop helps call centers passively authenticate customers by creating unique multi-factor credentials based on device, voice, and behavior.
- Reduce average handle time
- Improve IVR containment rates and self-service
- Improve customer experience
PINDROP BY THE NUMBERS
Many of the largest enterprises in the world use Pindrop’s call center solutions.
customer trusted calls
fraud calls detected annually
fraud exposure detected annually
Join us as we change the future
Pindrop believes voice is the interface of the future. Our mission is to provide real-time security, identity, and trust on every voice interaction.
