Phoneprinting® Technology

Pindrop’s patented Phoneprinting technology analyzes over 1,300 factors of a call’s full audio to determine its true device type, geo-location, and carrier.

Technologies Overview

Our proprietary technologies work together to create advanced and secure fraud prevention services for the call center.

Datasheet

What is Phoneprinting® Technology

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Industries Overview

We protect the world's largest call centers across all industries, from healthcare and government to telecommunications and more.

Case Study

Securing the Call Center in Financial Institutions

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All Resources

From white papers and webinars to videos and more, we cover everything from fraud protection to call center trends.

Report

2020 Voice Intelligence Report

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Company Overview

Pindrop® solutions are leading the way to the future of voice by establishing the standard for security, identity, and trust in the call center.

October 29, 2018

Q and A with Vijay Balasubramaniyan, 2018 40 Under Forty Honoree

October 3, 2018

The Future Innovators Index 2018

IVR Security, Predicting Future Fraud, & Patented Pindrop® Trace Technology

Pindrop Protect, now with patented Pindrop® Trace technology, defends IVRs, Agents, and the Entire Enterprise Against Fraud.

Let’s Outsmart Fraud Together

You can’t outsmart fraudsters if you don’t know how they think and behave. Staying up to date on new tactics is one part of equation. We have mastered outsmarting fraud and have the winning formula.

Security, Identity, and Trust

For Every Voice Interaction in Contact Centers

Pindrop creates frictionless authentication and fraud detection for voice
interactions in contact centers, connected IoT devices, and beyond.

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Solutions

Explore our Fraud, Authentication and IoT solutions

Protect for the IVR

Improve fraud detection and prevent reconnaissance in the IVR

Pulse Webinars

Watch our webinars to gain insight to contact center best practices

Pindrop® Trace

New Pindrop® Trace Technology sees relationships between calls and accounts across time.

Securing Voice Everywhere

Knowing your customer is crucial for any business. In today’s increasingly voice-centric world, verifying identity can be difficult without creating friction or inconvenience. Companies want to provide a great experience, but they also know that security is a top priority. Our solutions work passively in the background, allowing a better experience for the customer and an improved security posture for the business.

Call Center Anti Fraud Detection

Fraud Target

Fraudsters try to use the IVR to verify credentials, which triggers that account to be monitored

Fraud Attack

Bad actors caught calling other institutions are instantly flagged as high risk

Pindrop Helps Stop

Account takeover attempts can be stopped before they make a transaction

Risk Managed

Agents get real-time risk scores for every call, detecting up to 80% of ALL phone fraud

Contact Center Caller Authentication In Action

Customer Contact

Customer calls into the contact center

AI Authentication

Their number, voice, device, and behavior are analyzed & scored instantly using AI

Real Connection

Authenticated customers can then self-serve in the IVR or arrive at the agent ready to transact

Fast Service

Average handle time is reduced as the customer has a seamless experience

IoT - Connected Devices

As connected device continue to become mainstream, Pindrop has extended its proven enterprise voice biometric technology to help companies to integrate security into voice-enabled connected devices to deliver natural conversations for the emerging conversational economy.

Amazon Connect

Pindrop for Amazon Connect is Pindrop’s voice authentication and fraud detection solutions that connects to the Amazon Connect Platform.

Case Studies

See how Pindrop has implemented solutions for many of the world’s leading firms from decreasing call handle times to stopping millions of dollars in fraud losses. From banks to insurers to international retailers learn how Pindrop significantly improved business performance and customer experience.

See how call centers are battling fraud during the Pandemic.

See how one of the largest insurers battles fraud

Testimonials

“My experience with Pindrop has been phenomenal. More insurance companies need to get on the (Pindrop) platform as we all benefit from catching fraud.”

COO
Large Insurance Company

“We have always been bullish on streamlined authentication for our customers. Pindrop allowed us to achieve the trinity of higher customer satisfaction, reduced agent time and further reduced fraud.”

CISCO
Top Five Financial Service Firm

“Voice fraud used to cost us tens of millions of dollars. Before Pindrop we had a solution that was retrospective and inaccurate. At best it only caught 30% of fraud and produced many false positives. With Pindrop we achieved 226% ROI in the first 6 months itself.”

SVP Fraud
Major US Bank

Pindrop Blog On The Wire

Authentication

Contact Center Authentication: Your Guide for 2021

Contact center authentication defends your business, but many leaders are struggling with choosing the best type of authentication solution for them. In addition, recent shifts

Bank fraud

Contact Center Network Vulnerabilities: IVR Security Best Practices for Fighting Fraud in 2020 and Beyond

As the contactless economy evolves from necessity to preferred – the lines between fraud attacks have been blurred. Increasingly criminals have begin stitching together information

call center strategy

Authentication

How to Avoid Fraud and Service Gaps While Building a Sustainable Contact Center Strategy for the Future

The financial services industry is reacting in real-time as widespread telecommuting and a general environment of confusion has exposed an uptick in fraudulent activity and

work from home call center

Authentication

#WFH: 3 Ways to Ensure Customer Experience in Restructured Call Centers

Ensuring customer experience in a large organization is often tricky as trainers and trainees, as well as their environments, vary. However, in the contact center,

Secure Your Contact Centers
& IoT Devices Today

Using the latest machine-learning techniques plus our PHONEPRINTING® TECHNOLOGY & DEEP VOICE™ BIOMETRIC ENGINE, makes securing your contact center easier than ever.