Security, Identity, and Trust

For Every Voice Interaction in Contact Centers

Pindrop creates frictionless authentication and fraud detection for voice interactions in contact centers, connected IoT devices, and beyond.

solutions

Solutions

Explore our Fraud, Authentication and IoT solutions

industries

Industries

Discover the industries we serve and the value we create

voice-intelligence

Pulse Webinars

Watch our webinars to gain insight to contact center best practices

blog

Blog

Gain insights on the latest in voice technology from Pindrop

Securing Voice Everywhere

Knowing your customer is crucial for any business.  In today’s increasingly voice-centric world, verifying identity can be difficult without creating friction or inconvenience.  Companies want to provide a great experience, but they also know that security is a top priority. Our solutions work passively in the background, allowing a better experience for the customer and an improved security posture for the business.

Contact Center Caller Authentication In Action

Call-Center-Agent

Customer Contact

Customer calls into the contact center

Authenticated

AI Authentication

Their number, voice, device, and behavior are analyzed & scored instantly using AI

Authenticated-Customer

Real Connection

Authenticated customers can then self-serve in the IVR or arrive at the agent ready to transact

IVR

Fast Service

Average handle time is reduced as the customer has a seamless experience

Call Center Anti Fraud Detection

Fraudster

Fraud Target

Fraudsters try to use the IVR to verify credentials, which triggers that account to be monitored

756389_alert_512x512

Fraud Attack

Bad actors caught calling other institutions are instantly flagged as high risk

Account-Takeover-Stopped

Pindrop Helps Stop

Account takeover attempts can be stopped before they make a transaction

Case-Manager

Risk Managed

Agents get real-time risk scores for every call, detecting up to 80% of ALL phone fraud

Pindrop_Home_CTA_IoTDevices
IOT

IoT - Connected Devices

As connected device continue to become mainstream, Pindrop has extended its proven enterprise voice biometric technology to help companies to integrate security into voice-enabled connected devices to deliver natural conversations for the emerging conversational economy.

Pindrop_Home_CTA_AmazonConnect
amazon-7070

Amazon Connect

Pindrop for Amazon Connect is Pindrop’s voice authentication and fraud detection solutions that connects to the Amazon Connect Platform. 

Case Studies

See how Pindrop has implemented solutions for many of the world’s leading firms from decreasing call handle times to stopping millions of dollars in fraud losses. From banks to insurers to international retailers learn how Pindrop significantly improved business performance and customer experience.  

Pindrop_Home_CaseStudy_1
Security

Shop Direct Partners with Pindrop to Combat Growing Contact Centre Fraud

Pindrop_Home_CaseStudy_2
Account-Takeover-Stopped

See how one of the largest insurers battles fraud

iconfinder_testimonial-comomment-chating-quote_3994913

Testimonials

Pindrop Blog On The Wire

Fraud

COVID-19 Research

Consumer experience and biometrics are at a crossroad as consumers nervously re-emerge  By Vijay Balsarubimaniyan, CEO Pindrop I recently did something I haven’t done in

Read More »
iconfinder_lock_4_289681

Secure Your Contact Centers
& IoT Devices Today

Using the latest machine-learning techniques plus our PHONEPRINTING® TECHNOLOGY & DEEP VOICE™ BIOMETRIC ENGINE, makes securing your contact center easier than ever.