Pindrop’s patented Phoneprinting technology analyzes over 1,300 factors of a call’s full audio to determine its true device type, geo-location, and carrier.
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Pindrop® solutions are leading the way to the future of voice by establishing the standard for security, identity, and trust in the call center.
Learn More →New Pindrop® Trace Technology sees relationships between calls and accounts across time.
Knowing your customer is crucial for any business. In today’s increasingly voice-centric world, verifying identity can be difficult without creating friction or inconvenience. Companies want to provide a great experience, but they also know that security is a top priority. Our solutions work passively in the background, allowing a better experience for the customer and an improved security posture for the business.
Fraudsters try to use the IVR to verify credentials, which triggers that account to be monitored
Bad actors caught calling other institutions are instantly flagged as high risk
Account takeover attempts can be stopped before they make a transaction
Agents get real-time risk scores for every call, detecting up to 80% of ALL phone fraud
Customer calls into the contact center
Their number, voice, device, and behavior are analyzed & scored instantly using AI
Authenticated customers can then self-serve in the IVR or arrive at the agent ready to transact
Average handle time is reduced as the customer has a seamless experience
As connected device continue to become mainstream, Pindrop has extended its proven enterprise voice biometric technology to help companies to integrate security into voice-enabled connected devices to deliver natural conversations for the emerging conversational economy.
Pindrop for Amazon Connect is Pindrop’s voice authentication and fraud detection solutions that connects to the Amazon Connect Platform.
See how Pindrop has implemented solutions for many of the world’s leading firms from decreasing call handle times to stopping millions of dollars in fraud losses. From banks to insurers to international retailers learn how Pindrop significantly improved business performance and customer experience.
Contact center authentication defends your business, but many leaders are struggling with choosing the best type of authentication solution for them. In addition, recent shifts
As the contactless economy evolves from necessity to preferred – the lines between fraud attacks have been blurred. Increasingly criminals have begin stitching together information
The financial services industry is reacting in real-time as widespread telecommuting and a general environment of confusion has exposed an uptick in fraudulent activity and
Ensuring customer experience in a large organization is often tricky as trainers and trainees, as well as their environments, vary. However, in the contact center,
Using the latest machine-learning techniques plus our PHONEPRINTING® TECHNOLOGY & DEEP VOICE™ BIOMETRIC ENGINE, makes securing your contact center easier than ever.
