Phoneprinting® Technology

Pindrop’s patented Phoneprinting technology analyzes over 1,300 factors of a call’s full audio to determine its true device type, geo-location, and carrier.

Technologies Overview

Our proprietary technologies work together to create advanced and secure fraud prevention services for the call center.

Datasheet

What is Phoneprinting® Technology

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Industries Overview

We protect the world's largest call centers across all industries, from healthcare and government to telecommunications and more.

Case Study

Securing the Call Center in Financial Institutions

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All Resources

From white papers and webinars to videos and more, we cover everything from fraud protection to call center trends.

Report

2020 Voice Intelligence Report

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Company Overview

Pindrop® solutions are leading the way to the future of voice by establishing the standard for security, identity, and trust in the call center.

October 29, 2018

Q and A with Vijay Balasubramaniyan, 2018 40 Under Forty Honoree

October 3, 2018

The Future Innovators Index 2018

Pindrop Acquires Next Caller

Reaffirming its Position as the Industry Leader in All Things Voice Security, Authentication, and Verification

2021 Voice Intelligence and Security Report

Explore an in depth analysis of fraud, data theft, and the impact to contact centers during the COVID pandemic.

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IVR Security, Predicting Future Fraud, & Patented Pindrop® Trace Technology

Pindrop Protect, now with patented Pindrop® Trace technology, defends IVRs, Agents, and the Entire Enterprise Against Fraud.

Pindrop® Pulse

Pindrop Pulse covers everything from the basics of voice fraud and security to advanced topics and discussions happening in the industry. Take your knowledge to the next level by joining the conversations amongst industry experts.

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Solutions

Explore our Fraud, Authentication and IoT solutions

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Protect for the IVR

Improve fraud detection and prevent reconnaissance in the IVR

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Resources

Explore resources and gain insight into contact center best practices

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The Voice Report

Explore how fraud impacted call centers during the Pandemic

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Securing Voice Everywhere

Knowing your customer is crucial for any business. In today’s increasingly voice-centric world, verifying identity can be difficult without creating friction or inconvenience. Companies want to provide a great experience, but they also know that security is a top priority. Our solutions work passively in the background, allowing a better experience for the customer and an improved security posture for the business.

ANTI-FRAUD

Call Center

Fraud Prevention

Pindrop® Protect provides advanced contact center fraud detection using Voice Device and Behavior.

AUTHENTICATION

Passive, Multi-Factor

Caller Authentication

Pindrop® authentication solutions help contact centers authenticate legitimate callers quickly and accurately, reducing call handle times, enabling personalization, and improving customer experience.

IoT - Connected Devices

As connected device continue to become mainstream, Pindrop has extended its proven enterprise voice biometric technology to help companies to integrate security into voice-enabled connected devices to deliver natural conversations for the emerging conversational economy.

Amazon Connect

Pindrop for Amazon Connect is Pindrop’s voice authentication and fraud detection solutions that connects to the Amazon Connect Platform.

Case Studies

See how Pindrop has implemented solutions for many of the world’s leading firms from decreasing call handle times to stopping millions of dollars in fraud losses. From banks to insurers to international retailers learn how Pindrop significantly improved business performance and customer experience.

See how call centers are battling fraud during the Pandemic.

See how one of the largest insurers battles fraud

Testimonials

“My experience with Pindrop has been phenomenal. More insurance companies need to get on the (Pindrop) platform as we all benefit from catching fraud.”

COO
Large Insurance Company

“We have always been bullish on streamlined authentication for our customers. Pindrop allowed us to achieve the trinity of higher customer satisfaction, reduced agent time and further reduced fraud.”

CISO
Top Five Financial Service Firm

“Voice fraud used to cost us tens of millions of dollars. Before Pindrop we had a solution that was retrospective and inaccurate. At best it only caught 30% of fraud and produced many false positives. With Pindrop we achieved 226% ROI in the first 6 months itself.”

SVP Fraud
Major US Bank

Pindrop Blog On The Wire

Uncategorized

Next Caller Inc. Joins the Pindrop Family

Today marks a significant milestone for all of us at Pindrop. As we announce our first acquisition, we welcome industry peers, Next Caller Inc., into

Authentication

Contact Center Authentication: Your Guide for 2021

Contact center authentication defends your business, but many leaders are struggling with choosing the best type of authentication solution for them. In addition, recent shifts

Bank fraud

Contact Center Network Vulnerabilities: IVR Security Best Practices for Fighting Fraud in 2021 and Beyond

As the contactless economy evolves from necessity to preferred – the lines between fraud attacks have been blurred. Increasingly criminals have begin stitching together information

call center strategy

Authentication

How to Avoid Fraud and Service Gaps While Building a Sustainable Contact Center Strategy for the Future

The financial services industry is reacting in real-time as widespread telecommuting and a general environment of confusion has exposed an uptick in fraudulent activity and

Secure Your Contact Centers
& IoT Devices Today

Using the latest machine-learning techniques plus our PHONEPRINTING® TECHNOLOGY & DEEP VOICE™ BIOMETRIC ENGINE, makes securing your contact center easier than ever.