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Call Center Software For

Authentication & Anti-Fraud

Our multi-factor anti-fraud and authentication solutions deliver full audio intelligence to help call centers establish security, identity and trust on every voice interaction. 

2018 Voice Intelligence Report
Insights on Fraud, Voice, Customer Services and Trends in AI

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THE CALL CENTER IS UNDER ATTACK

Enterprises around the world are experiencing dramatic increases in fraud attacks — 113% in the last year alone. We have committed to analyze more than 1.5 billion calls to truly understand the impacts.

Loss caused by phone fraud

Price of ineffective authentication

Fail validation questions

OUR PROVEN SOLUTIONS ADDRESS CALL CENTER SECURITY ISSUES HEAD ON

Call centers exist to deliver fast, direct, and highly effective customer service — an impossible task if you can’t distinguish legitimate callers from fraudsters. Pindrop customers report:

Reduce Call Center Fraud Loss with Pindrop

Lowered Fraud Loss

Reduced fraud loss exposure by up to $500K for every 1M calls

Pindrop Call Center Authentication Solutions Lower Cost

Reduced Operations Costs

Lowered average handle times by up to 60 seconds

Pindrop Call Center Anti Fraud & Authentication

IMPROVED CUSTOMER EXPERIENCE

Up to 30% more callers passively authenticated

Pindrop Call Center Fraud Protection

PROTECTED BRAND REPUTATION

41% of customers affected by call center attacks blame the brand

Pindrop® Panorama: A Platform to Fit Your Call Center

Pick and choose from authentication and anti-fraud solutions to fit your needs and serve your customers, with Pindrop Panorama, Pindrop’s next generation platform. From the carrier to the IVR and agent, call centers that deploy Panorama can seamlessly authenticate legitimate callers and weed out fraudsters, while decreasing average handle times and cost per call.

Pindrop helps call centers detect fraud throughout the lifecycle of a call by analyzing the audio, voice, behavior and metadata to create call risk scores and fraudster profiles.

  • Identify repeat fraudsters
  • Invisibility score calls for fraud risk
  • Reduce KBA for low-risk callers

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Pindrop helps call centers passively authenticate customers by creating unique multi-factor credentials based on device, voice, and behavior.

  • Reduce average handle time
  • Improve IVR containment rates and self-service
  • Improve customer experience

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PINDROP BY THE NUMBERS

Many of the largest enterprises in the world use Pindrop’s call center solutions.

1.5 Billion

customer trusted calls

fraud calls detected annually

fraud exposure detected annually

Join us as we change the future

Pindrop believes voice is the interface of the future. Our mission is to provide real-time security, identity, and trust on every voice interaction.

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2019 Voice Intelligence Webinar Series – where voice, not touch is the main interface for customers.