Know Your Caller
Caller Anti Fraud and Authentication for Enterprise Contact Centers
HOW IT WORKS GET STARTED
Caller Anti Fraud and Authentication for Enterprise Contact Centers
HOW IT WORKS GET STARTEDThe authoritative industry report on Call Center fraud is now available with alarming empirical evidence and actionable insights.
Pindrop is a true multi-factor solution which looks beyond the call audio. With Pindrop you can separate fraudulent calls from your real customers.
calls with our patented phoneprinting technology and stopped millions of dollars in fraud loss all while reducing call handle time and improving customer experience
Pindrop’s patented phoneprinting technology is at the heart of Pindrop’s solutions. Phoneprinting analyzes 147 unique characteristics of a call to create a unique audio “fingerprint.”
The phoneprint reveals:
Is the caller using a cell, landline, or VoIP phone?
Where is the call really coming from?
Has the caller been seen before?
Pindrop integrates easily with your current infrastructure.
STEP 1 INITIAL CALL RECEIVED
Incoming calls are received and Pindrop analyzes phone number reputation
STEP 2 PINDROP ANALYSIS
Pindrop analyzes call audio and CDRs for behavior and anomalies that indicate the caller is hiding their true identity
STEP 3 PINDROP RISK SCORE
Pindrop notifies your enterprise of risky calls within 30 seconds
STEP 4 PINDROP CASE MANAGER
Risky calls may be sent to the Pindrop Case Manager application, where fraud analysts can further investigate
Increase security, reduce call handle time and improve customer experience
