- SOLUTIONS
What We Do
Phone Fraud Stops Here
2017 Call Center Fraud Report is Now Available
The authoritative industry report on Call Center fraud is now available with alarming empirical evidence and actionable insights.
Do you know who’s really calling?
Pindrop is a true multi-factor solution which looks beyond the call audio. With Pindrop® solutions you can separate fraudulent calls from your real customers.
Phoneprinting™ Technology
Pindrop's patented Phoneprinting™ technology is at the heart of Pindrop® solutions. Phoneprinting™ technology analyzes 147 unique characteristics of a call to create a unique audio “fingerprint.”
The phoneprint reveals:
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CALL TYPE
Is the caller using a cell, landline, or VoIP phone?
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GEO-LOCATION
Where is the call really coming from?
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UNIQUE PHONE
Has the caller been seen before?
Pindrop® Labs has analyzed over
calls with our patented Phoneprinting™ technology and stopped millions of dollars in fraud loss all while reducing call handle time and improving customer experience
How it works
Pindrop® solutions integrate easily with your current infrastructure.
STEP 1 INITIAL CALL RECEIVED
Incoming calls are received and Pindrop analyzes phone number reputation
STEP 2 PINDROP ANALYSIS
Pindrop analyzes call audio and CDRs for behavior and anomalies that indicate the caller is hiding their true identity
STEP 3 PINDROP RISK SCORE
Pindrop notifies your enterprise of risky calls within 30 seconds
STEP 4 PINDROP CASE MANAGER
Risky calls may be sent to the Pindrop Case Manager application, where fraud analysts can further investigate
Protect the phone channel
Increase security, reduce call handle time and improve customer experience
- Reduce call time
- Reduce customer Level of Effort
- Increase accuracy of authentication
- Significant loss reduction
- Case management & forensics
- Breach control prior to loss
- Superior customer experience
- Reduced reputational risk
- Reduced overall cost
