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Pindrop® Protect

Pindrop® Protect provides instant risk assessments and speaker verification for inbound calls to the agent analyzing voice device and behavior.

0 M
Fraud Calls
Detected
$ 0 B
Fraud Losses
Stopped
0 M
Spoofed Calls
Detected

Improve the security posture of your contact center with cloud-based fraud detection

Intelligent fraud analytics

Pindrop helps contact centers detect fraud attempts throughout their organization by analyzing risk on live calls and customer accounts providing added protection against fraud attempts.

Omni-channel risk reduction

Pindrop leverages real-time risk analysis for all inbound calls and monitors the Interactive Voice Response (IVR) system and can help alert on at-risk customer accounts that show subtle signals of account takeover.

Enhanced Security with Speaker Verification

Pindrop Protect employs sophisticated speaker verification technology to authenticate callers’ identities. By analyzing unique voice characteristics, it ensures that only authorized individuals can access sensitive information or perform transactions.

Protection across the enterprise from financial fraud

Equip your agents with advanced tools to detect potential fraudulent activity. Pindrop delivers real-time call risk assessments for every call, alerting agents instantly about potential fraud risks.

Real-time alerts for Agents

Equip your agents with advanced tools to detect potential fraudulent activity. Pindrop delivers real-time call risk assessments for every call, alerting agents instantly about potential fraud risks. This feature empowers agents to act swiftly, enhancing security and customer trust.

Advanced IVR Protection

Determine call risk and account risk in the IVR to prevent data theft, account mining, account takeover, and omni-channel fraud

Advanced Speaker Verification Technology

Pindrop’s speaker verification technology forms a core part of its security arsenal. This feature authenticates the identity of each caller by analyzing unique voice characteristics, ensuring that access is granted only to verified individuals

CommunityAmerica Credit Union achieved equivalent fraud loss savings of $1 on EVERY call.

Learn how Pindrop improved member services and protected member data for CommunityAmerica Credit Union.

Our Customers

Pindrop Technologies

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Phoneprinting®

Analyze over 1,300 features of a call’s full audio to:

  • Determine true device type, geo-location, and carrier
  • Detect anomalies that indicate fraud
  • Create a Phoneprint™ signature of a calling device for repeat detection
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DeepVoice®

Build unique voice profiles of legitimate and fraudulent callers and passively identify those voices on subsequent calls.

  • Create a profile of a caller’s voice
  • Detect anomalies that indicate fraud
  • Detect repeat callers
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Trace

Break down the channel barriers to get a clearer picture of how fraud is penetrating your organization in its graph analytics based Pindrop® Trace technology.

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Behavioral Analysis

Analyze signals, metdata, keypress, and reputation of callers.

  • Establish keypress patterns for genuine callers
  • Gain reputation insights from the Pindrop Consortium
  • Detect robotic dialing and account takeover patterns

Ready for a better call center?

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