Pindrop® Protect

Detect fraud on live calls and identify which customer accounts are at risk

0 M

Fraud Calls
Detected

$ 0 B

Fraud Losses
Stopped

0 %

True Detection
Rate

Improve the security posture of your contact center with cloud-based fraud detection

Intelligent fraud analytics

Pindrop helps contact centers detect fraud attempts throughout their organization by analyzing risk on live calls and customer accounts providing added protection against fraud attempts.

Omni-channel risk reduction

Pindrop leverages real-time risk analysis for all inbound calls and monitors the Interactive Voice Response (IVR) system and can help alert on at-risk customer accounts that show subtle signals of account takeover.

Protection across the enterprise from financial fraud

Pindrop can help defend contact centers against. threats both in real-time and analysis events over time to provide a true comprehensive fraud review for your organization.

Agent

Get real time call risk on every call with real-time alerts for agents on potential fraudulent callers.

IVR

Determine call risk and account risk in the IVR to prevent data theft, account mining, account takeover, and omni-channel fraud

CommunityAmerica Credit Union achieved equivalent fraud loss savings of $1 on EVERY call.

Learn how Pindrop improved member services and protected member data for CommunityAmerica Credit Union.

Our Customers

While doing my quality checks on agent calls, I continue to hear positive comments from customers that they are not having to answer so many questions and they really appreciate how quickly the calls are moving. Pindrop has really made a difference!

Pindrop performed for us 34% better than what we projected in fraud loss reductions.

PSCU’s fraud detection and prevention resources stopped $146 million in fraudulent transactions. The partnership with Pindrop will help toughen our resistance to this emerging fraud threat in the voice channel. Our investment in new risk management technology is a key component of PSCU’s mission to support, protect and optimize every transaction we have with our Owner’s members.

Phoneprinting®

Analyze over 1,300 features of a call’s full audio to:

Determine true device type, geo-location, and carrier
Detect anomalies that indicate fraud
Create a Phoneprint™ signature of a calling device for repeat detection

DeepVoice®

Build unique voice profiles of legitimate and fraudulent callers and passively identify those voices on subsequent calls.

Create a profile of a caller’s voice
Detect anomalies that indicate fraud
Detect repeat callers

Trace

Break down the channel barriers to get a clearer picture of how fraud is penetrating your organization in its graph analytics based Pindrop® Trace technology.

Behavioral Analysis

Analyze signals, metdata, keypress, and reputation of callers.

Establish keypress patterns for genuine callers
Gain reputation insights from the Pindrop Consortium
Detect robotic dialing and account takeover patterns