Pindrop’s Record Breaking Year: Patents in 2022
It all started with the invention of Phoneprinting. In 2011, Pindrop’s founder and now CEO, Vijay Balasubramaniyan, patented this unique technology that broke new ground
Banking Fraud Investigations – How Do Banks Detect Fraud?
How Do Banks Investigate Unauthorized Transactions & Prevent Fraud? According to the Financial Crime Report Q2 2021, 93% of banking-related fraud happens online. PwC’s Global
Emerging AI Bots in your Contact Center – Deepfakes Are Next
There’s been interesting news recently on conversational AI bots being utilized by platforms like DoNotPay, Ideta, or the sassier Jolly Roger Telephone Co. These services
View by category
Popular Blogs
Deepfake Audio Detection in the Call Center
Another synthetic fraudster attack was in the news recently. This time, it was a deepfake audio – contrary to Anthony Bourdain’s deepfake, this attack happened
What Does Digital Transformation Look Like for Contact Centers?
Table of Contents What is Digital Transformation and what’s driving it? The contact center of the future is already here. Contact centers have been constantly
DEEPFAKE AUDIO DETECTION IN THE CALL CENTER
Another synthetic fraudster attack was in the news recently. This time, it was a deepfake audio – contrary to Anthony Bourdain’s deepfake, this attack happened over the phone
“Free”: The True Costs of Knowledge Based Authentication Questions?
Imagine that you are trying to log in to your 401k account after a long time and as luck would have it you don’t remember
Preparing Regional Bank & Credit Union Contact Centers to Cash in on New Waves of Customers
While the financial fallout from COVID-19 may have sent the US economy into a pandemic-induced hibernation in 2020, Americans woke this Spring to low interest
ANI Validation: Fixing The Game of Telephone
It’s helpful to think about the authentication process on a spectrum, where not every customer interaction needs to face the same level of authentication requirements.
Deepfake: The New Fraud Tool on the Block?
Deepfakes are generative media in which a person in an existing image or video is replaced with someone else’s likeness. Deepfakes leverage powerful techniques from
Knowledge-Based Authentication (KBA) is on the Outs, but Remain Useful
There was a point in time where knowledge-based authentication (KBA) questions were an effective form of identification. But that time is gone. It’s likely that
Things You Can Do to Improve Your Contact Center’s CX
In today’s technology-obsessed world, the way customers communicate with businesses has changed. In addition to the good old phone call, we now also have email,
How to Make KBA’s Work for Your Contact Center
Knowledge Based-Authentication (KBA) questions attempt to validate identity using information that, in theory, only the account owner could answer. Knowledge-based authentication comes in two flavors: