STIR/SHAKEN is Not Call Authentication
In June of 2021, an FCC mandate went into effect requiring voice service providers to implement STIR/SHAKEN protocols. No, that isn’t a government-mandated happy hour
Secure Authentication the FFIEC Way – How Pindrop Can Help
Every day, we trust financial institutions with both our money and very sensitive personal information. Authentication is a critical need for financial institutions to maintain
Deepfake Interviews: Sign of a darker future to come?
The FBI has warned of an uptick in cases where “deepfakes” and stolen personal information are being used to apply for jobs in the U.S.
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ANI Validation: Fixing The Game of Telephone
It’s helpful to think about the authentication process on a spectrum, where not every customer interaction needs to face the same level of authentication requirements.
Deepfake: The New Fraud Tool on the Block?
Deepfakes are generative media in which a person in an existing image or video is replaced with someone else’s likeness. Deepfakes leverage powerful techniques from
Knowledge-Based Authentication (KBA) is on the Outs, but Remain Useful
There was a point in time where knowledge-based authentication (KBA) questions were an effective form of identification. But that time is gone. It’s likely that
Things You Can Do to Improve Your Contact Center’s CX
In today’s technology-obsessed world, the way customers communicate with businesses has changed. In addition to the good old phone call, we now also have email,
How to Make KBA’s Work for Your Contact Center
Knowledge Based-Authentication (KBA) questions attempt to validate identity using information that, in theory, only the account owner could answer. Knowledge-based authentication comes in two flavors:
Colonel Mustard in the Contact Center, with a Cell Phone!
Fans of the board game turned cult classic film Clue, or Cluedo as it is known in other parts of the world, know it is
Account Risk Adds a New Dimension to Fight Fraud
Today’s fraud tools are typically designed to focus on real-time prevention at the customer access point. Limiting fraud detection to look at real-time events can
The 2021 Caller Authentication Guide for Contact Centers
Contact center authentication defends your business, but many leaders are struggling with choosing the best type of authentication solution for them. In addition, recent shifts
KNOWLEDGE DOES NOT EQUAL SECURITY
Airlines, banks, stock exchanges, and trading platforms suffered brief website outages this week1 after a key piece of internet infrastructure failed, sparking the second major
Fraudsters Are Exploiting Cash Sharing Apps
Cash sharing apps are increasing in popularity for sending and receiving money. As many as 29% of North American transactions originate from a digital wallet