Biometric authentication was once the most robust security measure. It used hard-to-impersonate biological traits like fingerprints to verify identity. However, nowadays, biometric authentication is not
According to Verizon’s Data Breach Investigations (DBIR) Report, business email compromise attacks have almost doubled across their incident data, accounting for 50% of incidents. This
With the rise of deepfakes and sophisticated identity spoofing, it’s becoming increasingly difficult for companies to ensure that the person on the other end is
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How Do Banks Investigate Unauthorized Transactions & Prevent Fraud? According to the Financial Crime Report Q2 2021, 93% of banking-related fraud happens online. PwC’s Global
There’s been interesting news recently on conversational AI bots being utilized by platforms like DoNotPay, Ideta, or the sassier Jolly Roger Telephone Co. These services
In the past 24 months, has your organization’s contact center shifted to offer more self-service options? Has your organization also experienced a significant increase in
In 2020, Pindrop acquired New-York based company, Next Caller Inc., and with it, the VeriCall® Technology—a best-in-class phone number (ANI) validation and spoof detection service.
Every day, we trust financial institutions with both our money and very sensitive personal information. Authentication is a critical need for financial institutions to maintain
The FBI has warned of an uptick in cases where “deepfakes” and stolen personal information are being used to apply for jobs in the U.S.
It is not difficult to imagine a disgruntled son, using his father’s cell phone to call in and change an insurance policy or to get
The best technology makes you forget that you are using it. Because when life happens, people are not thinking about credentials or security. They are
Over the last few years contact center managers started putting more emphasis on the importance of agent satisfaction with executives ready to spend money to