Authentication
Detect fraud on live calls and identify customer accounts that are at risk.
Create secure and seamless customer
experiences via passive authentication
Customer authentication in the contact center today is a time consuming and clunky experience. Utilize Pindrop to help identify valid customers, improve customer experience, and keep customer accounts safe.
Authenticate Customers Quickly
- Eliminate security questions and pin codes
- Expedite call resolution and shorten wait times
- Lower average handle time by 30+ seconds
- Improve CSAT scores
Enhance IVR & Agent Performance
- Personalize the IVR experience
- Expand self-service
- Increase agent happiness and throughput
Identify Risks
- Step up security for risky calls
- Never enroll a fraudster
- Detect spoofing and other tactics
- Protect brand & reputation
Two top-20 banks
saw 20x ROI
Pindrop helped them reduce fraud, improve their customer experience, and reduce operational costs.
Integrations & Partners
When it comes to deploying your cloud-based contact center, there is rarely a “one-size-fits-all” easy button. Pindrop has a robust network of carriers, platforms, contact centers, and system integrators to give you the flexibility you need.
Authentication Solutions
Pindrop’s voice technology is innovating customer experiences by combining the ease and security of voice authentication to make accessing your digital world more human. Pindrop uses passive technology to reduce average handle time, increase IVR containment, and improve the customer experience in your contact center.
VeriCall® Technology
Leverage this simplified authentication solution that uses machine learning to instantly validate phone calls in the IVR while also detecting risks like call spoofing.
Pindrop® Passport
Deploy this multifactor platform that incorporates network-level data, user device and behavior analysis, and risk intelligence to fully authenticate callers in the IVR and at the agent level.
Features
Voiceless Authentication
Securely authenticate callers–without their voice–by combining call metadata, device and behavior analysis, and risk intelligence.
Number Validation
Simplify authentication with machine learning that instantly validates the source of a phone number and reliably detects call spoofing.
Truly Passive MFA
Replace security questions and passcodes with multi-factor authentication that secures valid customer interactions in your contact center, with no effort from them.
Speaker Recognition
Add a layer of security to any voice interaction by identifying unique voice profiles—without ever enrolling an unknown caller
Our Customers
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