Authentication

Improve customer experience, security, and reduce costs—passively

Create secure and seamless customer
experiences via passive authentication

Customer authentication in the contact center today is a time consuming and clunky experience. Utilize Pindrop to help identify valid customers, improve customer experience, and keep customer accounts safe.

Authenticate Customers Quickly

  • Eliminate security questions and pin codes
  • Expedite call resolution and shorten wait times
  • Lower average handle time by 30+ seconds
  • Improve CSAT scores

Enhance IVR & Agent Performance

  • Personalize the IVR experience
  • Expand self-service
  • Increase agent happiness and throughput

Identify Risks

  • Step up security for risky calls
  • Never enroll a fraudster
  • Detect spoofing and other tactics
  • Protect brand & reputation

Two top-20 banks
saw 20x ROI

Pindrop helped them reduce fraud, improve their customer experience, and reduce operational costs.

Integrations & Partners

When it comes to deploying your cloud-based contact center, there is rarely a “one-size-fits-all” easy button. Pindrop has a robust network of carriers, platforms, contact centers, and system integrators to give you the flexibility you need.

Authentication Solutions

Pindrop’s voice technology is innovating customer experiences by combining the ease and security of voice authentication to make accessing your digital world more human. Pindrop uses passive technology to reduce average handle time, increase IVR containment, and improve the customer experience in your contact center.

VeriCall® Technology

Leverage this simplified authentication solution that uses machine learning to instantly validate phone calls in the IVR while also detecting risks like call spoofing.

Pindrop® Passport

Deploy this multifactor platform that incorporates network-level data, user device and behavior analysis, and risk intelligence to fully authenticate callers in the IVR and at the agent level.

Features

Voiceless Authentication

Securely authenticate callers–without their voice–by combining call metadata, device and behavior analysis, and risk intelligence.

Number Validation

Simplify authentication with machine learning that instantly validates the source of a phone number and reliably detects call spoofing.

Truly Passive MFA

Replace security questions and passcodes with multi-factor authentication that secures valid customer interactions in your contact center, with no effort from them.

Speaker Recognition

Add a layer of security to any voice interaction by identifying unique voice profiles—without ever enrolling an unknown caller

Our Customers

Pindrop Pulse

blog

Improving Account Access Protection One Mismatch at a Time

Pindrop, through its Voice Mismatch feature can tell if a voice matches the enrolled voice, whether not enough voice is present to match, or if the voice does not match with an enrolled voice (e.g., another person’s voice is being used entirely).

report

The 2022 Pindrop Voice Intelligence & Security Report

Understand how bad actors rely on certain authentication methods to commit fraud so that you can open worlds for the right person.

video

Authentically You

From the moment we're born, we use our voices to identify ourselves, to prove who we are, and to make connections. See how Pindrop is enabling voice for authentication and fraud prevention.

Ready to Authenticate Better?