Detect fraud on live calls and identify customer accounts that are at risk.

Create secure and seamless customer
experiences via passive authentication

Customer authentication in the contact center today is a time consuming and clunky experience. Utilize Pindrop to help identify valid customers, improve customer experience, and keep customer accounts safe.

Authenticate Customers Quickly

  • Eliminate security questions and pin codes
  • Expedite call resolution and shorten wait times
  • Lower average handle time by 30+ seconds
  • Improve CSAT scores

Enhance IVR & Agent Performance

  • Personalize the IVR experience
  • Expand self-service
  • Increase agent happiness and throughput

Identify Risks

  • Step up security for risky calls
  • Never enroll a fraudster
  • Detect spoofing and other tactics
  • Protect brand & reputation

Two top-20 banks
saw 20x ROI

Pindrop helped them reduce fraud, improve their customer experience, and reduce operational costs.

Integrations & Partners

When it comes to deploying your cloud-based contact center, there is rarely a “one-size-fits-all” easy button. Pindrop has a robust network of carriers, platforms, contact centers, and system integrators to give you the flexibility you need.

Authentication Solutions

Pindrop’s voice technology is innovating customer experiences by combining the ease and security of voice authentication to make accessing your digital world more human. Pindrop uses passive technology to reduce average handle time, increase IVR containment, and improve the customer experience in your contact center.

VeriCall® Technology

Leverage this simplified authentication solution that uses machine learning to instantly validate phone calls in the IVR while also detecting risks like call spoofing.

Pindrop® Passport

Deploy this multifactor platform that incorporates network-level data, user device and behavior analysis, and risk intelligence to fully authenticate callers in the IVR and at the agent level.


Voiceless Authentication

Securely authenticate callers–without their voice–by combining call metadata, device and behavior analysis, and risk intelligence.

Number Validation

Simplify authentication with machine learning that instantly validates the source of a phone number and reliably detects call spoofing.

Truly Passive MFA

Replace security questions and passcodes with multi-factor authentication that secures valid customer interactions in your contact center, with no effort from them.

Speaker Recognition

Add a layer of security to any voice interaction by identifying unique voice profiles—without ever enrolling an unknown caller

Our Customers

Pindrop Pulse


Call Center Fraud: The Playbook For A Strong Defense

The process of implementing fraud controls in your call center may seem overwhelming but the value of doing so is significant. Discover common tactics observed along with a comprehensive approach to protect your call center and most importantly, the financial assets you manage to minimize fraud losses.


A Comprehensive Guide to Authentication in Today’s Omni-Channel Landscape

This comprehensive authentication guide covers everything from the history of authentication practices to the latest threats, strategies, and trends.


Authentically You

From the moment we're born, we use our voices to identify ourselves, to prove who we are, and to make connections. See how Pindrop is enabling voice for authentication and fraud prevention.

Ready to Authenticate Better?