Authentication

Improve customer experience, security, and reduce costs—passively

Create secure and seamless customer
experiences via passive authentication

Customer authentication in the contact center today is a time consuming and clunky experience. Utilize Pindrop to help identify valid customers, improve customer experience, and keep customer accounts safe.

Authenticate Customers Quickly

  • Eliminate security questions and pin codes
  • Expedite call resolution and shorten wait times
  • Lower average handle time by 30+ seconds
  • Improve CSAT scores

Enhance IVR & Agent Performance

  • Personalize the IVR experience
  • Expand self-service
  • Increase agent happiness and throughput

Identify Risks

  • Step up security for risky calls
  • Never enroll a fraudster
  • Detect spoofing and other tactics
  • Protect brand & reputation

Two top-20 banks
saw 20x ROI

Pindrop helped them reduce fraud, improve their customer experience, and reduce operational costs.

Integrations & Partners

When it comes to deploying your cloud-based contact center, there is rarely a “one-size-fits-all” easy button. Pindrop has a robust network of carriers, platforms, contact centers, and system integrators to give you the flexibility you need.

Authentication Solutions

Pindrop’s voice technology is innovating customer experiences by combining the ease and security of voice authentication to make accessing your digital world more human. Pindrop uses passive technology to reduce average handle time, increase IVR containment, and improve the customer experience in your contact center.

VeriCall® Technology

Leverage this simplified authentication solution that uses machine learning to instantly validate phone calls in the IVR while also detecting risks like call spoofing.

Pindrop® Passport

Deploy this multifactor platform that incorporates network-level data, user device and behavior analysis, and risk intelligence to fully authenticate callers in the IVR and at the agent level.

Features

Voiceless Authentication

Securely authenticate callers–without their voice–by combining call metadata, device and behavior analysis, and risk intelligence.

Number Validation

Simplify authentication with machine learning that instantly validates the source of a phone number and reliably detects call spoofing.

Truly Passive MFA

Replace security questions and passcodes with multi-factor authentication that secures valid customer interactions in your contact center, with no effort from them.

Speaker Recognition

Add a layer of security to any voice interaction by identifying unique voice profiles—without ever enrolling an unknown caller

Our Customers

Pindrop Pulse

blog

Pindrop’s Latest Technology Changes the Game for Caller Authentication

In 2020, Pindrop acquired New-York based company, Next Caller Inc., and with it, the VeriCall® technology—a best-in-class phone number (ANI) validation and spoof detection service. VeriCall technology is responsible for helping to streamline the call experience for customers of the country's largest brands. The solution provides near real-time caller ID intelligence to remove friction during authentication and helps to secure the phone channel by flagging high-risk interactions like call spoofing.

report

Measuring STIR/SHAKEN Attestationsvs. Pindrop® Technology for Contact Centers

Pindrop monitored over 260 million calls between April 2021 and June 2022, producing stunning insights that include how only 35% of calls were delivered with any Attestation at all, spoofed calls were given an Attestation A by carriers on numerous occasions, and hundreds of thousands of calls given an Attestation C were cleared for step-down authentication by PindropⓇ technology.

video

Authentically You

From the moment we're born, we use our voices to identify ourselves, to prove who we are, and to make connections. See how Pindrop is enabling voice for authentication and fraud prevention.

Ready to Authenticate Better?