Create secure and seamless customer
experiences via passive authentication
Authenticate Customers Quickly
- Eliminate security questions and pin codes
- Expedite call resolution and shorten wait times
- Lower average handle time by 30+ seconds
- Improve CSAT scores
Enhance IVR & Agent Performance
- Personalize the IVR experience
- Expand self-service
- Increase agent happiness and throughput
- Step up security for risky calls
- Never enroll a fraudster
- Detect spoofing and other tactics
- Protect brand & reputation
Two top-20 banks
saw 20x ROI
Pindrop helped them reduce fraud, improve their customer experience, and reduce operational costs.
Integrations & Partners
When it comes to deploying your cloud-based contact center, there is rarely a “one-size-fits-all” easy button. Pindrop has a robust network of carriers, platforms, contact centers, and system integrators to give you the flexibility you need.
Pindrop’s voice technology is innovating customer experiences by combining the ease and security of voice authentication to make accessing your digital world more human. Pindrop uses passive technology to reduce average handle time, increase IVR containment, and improve the customer experience in your contact center.
Securely authenticate callers–without their voice–by combining call metadata, device and behavior analysis, and risk intelligence.
Simplify authentication with machine learning that instantly validates the source of a phone number and reliably detects call spoofing.
Truly Passive MFA
Replace security questions and passcodes with multi-factor authentication that secures valid customer interactions in your contact center, with no effort from them.
Add a layer of security to any voice interaction by identifying unique voice profiles—without ever enrolling an unknown caller
Improving Account Access Protection One Mismatch at a Time
Pindrop, through its Voice Mismatch feature can tell if a voice matches the enrolled voice, whether not enough voice is present to match, or if the voice does not match with an enrolled voice (e.g., another person’s voice is being used entirely).