pindrop-logo-2.svg
Search
Close this search box.
Search
Close this search box.

Fraud Detection For Call Center Agents

Pindrop® Protect provides instant risk assessments for inbound calls to the agent analyzing voice device and behavior.

protect at agent hero
Fraud Calls
Detected
0 M
Fraud Losses
Stopped
$ 0 B
Spoofed Calls Detected
0 M

Reduce 80% Of Fraud To Your Call Center Agents

  • Real-time alerting provides instant risk scoring for every call and associated account as the call connects, allowing agents to know when to take action.
  • Identify over 80% of real-time fraud attacks in the call center, reducing fraud losses and exposure.
  • Full multi-factor analysis of the caller’s voice, device, and behavior in the call center to catch fraud before it gets to the agent.
  • Empowers call center agents to focus on service, not security.
  • The case manager delivers actionable insights and tools to work fraud cases.

Features of Pindrop® Protect for Agents

Call-Risk Score

  • Detects high-risk calls based on Pindrop’s proprietary risks engines, Phoneprinting technology, Metadata analysis, Reputation from the PIN, ANI Validation, Pindrop® Trace and more!
  • Use risk scores to action high risk calls at any point in the interaction.

Fraud Profiles

  • Active repository of specific highly detailed Fraudster profiles

  • Provides protection from repeat and systemic attacks

Fraud Case Manager

  • Define and manage policies and customize risk thresholds

  • Enhances case processing efficiency up to 50% with ongoing monitoring and accuracy feedback

Our Customers

CommunityAmerica Credit Union achieved equivalent fraud loss savings of $1 on EVERY call.

Learn how Pindrop improved member services and protected member data for CommunityAmerica Credit Union.

Technologies

DeepVoice™ Engine

Pindrop’s proprietary deep neural network speaker recognition system to provide voice authentication, data, and analysis.

Phoneprinting® Technology

Full Audio analysis including DTMF looking for 1382 device & audio district attributes used for anomaly detection

Behavior Analysis

Using DTMF Pattern monitors, manners and habits around keypresses, calling reputation, account activity assessment

Pindrop Intellgience Network

A comprehensive database, or consortium, of fraud profiles built from cumulative network data acquired across Pindrop customers and enhanced with Machine Learning on over 1.2B calls

Relevant Resources

blog

The Impact of Deepfakes on Journalism

Deepfakes are a growing threat to journalism, making it difficult to distinguish between real and fake news. Explore the impact of deepfakes and how to combat them.

report

The $23B Fraud Problem in Retail

How protected are you? Read the white paper and learn about fraud trends and how PindropⓇ can help secure your business.

video

Cutting Through the Noise: How Pindrop Is Setting New Standards in Fraud Prevention

As advanced technologies like artificial intelligence become increasingly sophisticated in their ability to mimic human voices, the risks of voice fraud and deepfake deception have intensified, fueling the emergence of new fraud tactics that threaten businesses and consumers. Pindrop Solutions aims to combat these emerging threats through innovative voice authentication, fraud protection, and deepfake detection technologies. Their platform assesses voice characteristics, caller behavior, device attributes, and live interactions to reliably distinguish between authentic human voices and synthetic or fraudulent attempts. It offers seamless security solutions that enhance protection for organizations while maintaining a frictionless user experience.

Ready for a better call center?

Speak to an Expert