Pindrop® Protect

Achieve higher fraud detection + lower losses

Reduce fraud and better protect customer accounts with near real-time fraud risk assessments.
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Introducing Fraud Assist
Turn hours of case work into minutes with the first AI agent for phone fraud investigations.* Discover now

Analysis at every call stage

Fraud prevention doesn’t have to come at the cost of efficiency or customer trust. Pindrop® Protect provides a single, comprehensive risk score for each call, starting in the Interactive Voice Response (IVR) and continuing through the agent call stage.1

“When we went to executive management, their question was, ‘How many additional heads are we going to need?’ Our answer? None.”
Director of Fraud Management, First National Bank Omaha
Steve Furlong
Read the case study
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How you can better uncover fraud

Learn more about fraud detection, the importance of advanced risk analysis tools, and how to reduce fraud losses at your business’s contact center.

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Digital trust isn’t
optional—it’s essential

Take the first step toward a safer, more secure future for your business.

Sources + disclaimers
*Findings from Pindrop Fraud Assist beta. Pre-beta, 61% of cases required more than 1 hour to resolve. Post-beta, only 38% cases required more than 1 hour to resolve.
1Leg of the call analyzed depends on the configuration selected by the customer
2Fraud detection rate calculated as fraud detected by Protect as proportion of all confirmed fraud calls across all Pindrop® Protect customers for the full year 2023
3Forrester Consulting Report
4False positive rate (average calculated as % of genuine calls identified as fraud in proportion to all calls) across all Pindrop® Protect customers for the full year 2023
5Forrester Consulting study commissioned by Pindrop to determine Pindrop’s Total Economic Impact, 2022. The findings of the study reflect average cost savings and efficiency improvement across 6 interviewed customers including banks, insurers and media companies
6Derived from beta of a large national bank in 2024 – alert rate of rescored calls that were fraudulent compared to alert rate of original fraud calls
*Findings from Pindrop Fraud Assist beta. Pre-beta, 61% of cases required more than 1 hour to resolve. Post-beta, only 38% cases required more than 1 hour to resolve.