How does Pindrop help banks and credit unions reduce fraud?

Pindrop® solutions help detect 15% more fraud over existing systems and save customers an average of $2M annually,1 according to a 2022 Forrester study, with real-time fraud alerts to stop account takeovers early.

Will this slow down callers or hurt customer experience?

No. Pindrop® solutions help verify customers quickly while identifying fraud in real time, using passive authentication to reduce average handle time and help save an average of $4M annually.1

Where in the call flow does the Pindrop® solution provide security?

The Pindrop platform can safeguard every step of the call—both in the IVR and during the agent interaction—to catch more fraud and uncover overlooked attempts.

Which Pindrop® solutions are best for banking contact centers?

Use Pindrop® Protect for fraud detection and real-time risk scoring, Pindrop® Passport for multifactor authentication, and Pindrop® Pulse for deepfake detection.

How do Pindrop® solutions reduce operational costs?

By passively authenticating callers before they reach an agent and reducing average handle time,1 Pindrop® Passport helps lower contact center costs. Pindrop® Protect detects fraud to help organizations reduce fraud losses.

What customer outcomes have Pindrop® solutions delivered in financial services?

MSUFCU minimized fraud exposure by millions and improved its Net Promoter Score. First National Bank of Omaha (FNBO) lowered average handle time by 30 seconds, saved 8.5 million minutes in handle time, and cut ATO losses by account in half.

PINDROP FOR Banking

Defend every voice, every call, every meeting

Verify participants in seconds and catch account takeovers before they become fraud losses. Pindrop solutions can safeguard every interaction across your contact center and virtual meetings—move faster, worry less.

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CUSTOMER OUTCOMES

Trusted by Fortune 500 financial institutions

The largest financial institutions don't gamble on unproven technology. They choose Pindrop because we've already stood up to enterprise-scale risk, at the volume and stakes banking demands.

Explore All Customer Stories

MSUFCU reduced $2.5 million in fraud exposure

During its first year with Pindrop, Michigan State University Federal Credit Union reported that Protect helped stop more than $2.5 million in potential losses and identify more than 220 fraudulent calls.

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Credit union cut AHT by 66% in 90 days

This credit union needed a way to fight back against a sharp rise in fraud. They chose Pindrop because of our strong reputation, premium technology, and expertise across the team. See how we delivered results for their security and CX.

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how pindrop helps

Verify what’s real. Flag what’s not.

Pindrop® technology does both. It scores interactions for risk, flags potential deepfakes, and passively authenticates customers and employees across your contact center and virtual meetings.

Improve fraud detection rate

Detect 15% more fraud than legacy authentication, saving an average of $2M a year.¹

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Safeguard from start to finish

Defend your critical channels. Catch more risk and attempts other systems miss.

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Save your team's time

Verify customers and meeting participants in real time—without disrupting the conversation.

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THE PRODUCTS BEHIND IT

Powered by the Pindrop Platform

Pindrop technology enables financial institutions to answer three key questions in order to detect AI-powered attacks: Is this identity human? Is this identity risky? Is this identity known?

Pindrop Pulse® for Calls

Detects synthetic voices, bots, and replayed audio in just seconds. Helps catch non-human callers before sensitive workflows begin.

Pindrop Pulse® for Meetings

Catches synthetic audio and video during live, virtual meetings. Also analyzes the meeting for location mismatch or VPN usage, which may indicate risk, surfacing alerts to host in real-time.

Pindrop® Protect

Analyzes voice, device, behavior, and metadata signals to help teams identify risky interactions across IVR and agent workflows.

Pindrop® Passport

Uses voice, device, behavior, and metadata signals to help passively authenticate patients, members, and employees with less reliance on PINs, OTPs, and static security questions.

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Report

Six AI attacks hiding in the channels you trust

AI-driven attacks grew nearly 14x in under two years. Security leaders from Fortune 500 enterprises mapped where the risk actually lives. See the six threats that topped their list.

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