Banking & Finance
Pindrop for Banks & Financial Institutions
Protecting The Banking Industry
Increase Data Security and Fraud Protection
Pindrop® solutions can help you identify and flag at-risk accounts as well as suspicious callers early, quickly, and with a high degree of accuracy over the voice channel. Our solutions help detect fraudsters before they have a chance to perform reconnaissance or gain access to accounts, protecting your brand and maintaining customer trust.
Reduce Authentication Costs
Knowledge based security (KBA) questions seem like a low-cost option, but they can force calls to go on longer than necessary and aren’t secure. Pindrop’s authentication solutions can speed up the customer verification process using multi-factor authentication for near real-time results. No more infuriating Q&A sessions before assisting customers.
Increase Secure Self-Service Options
Enhance Customer Experience
Provide a faster, more personalized experience for your customers without a lengthy identity verification process or sending out-of-band SMS/Email codes. Pindrop’s solutions can help you create a smoother customer experience, opening more in-app experiences that build customer loyalty.
of Average Handle- Time saved
Amount of verified losses prevented since 2012
how pindrop solutions help protect banks & financial institutions
Pindrop helps banks protect more customer accounts from fraud, data theft, and scams. We use real-time data analysis on multiple factors, including voice, device, and behavior, combined with historical data on over 5B calls to evaluate fraud risk on every analyzed call, identify at-risk accounts up to 60 days in advance, and help focus attention on the riskiest callers. Pindrop’s anti-fraud solutions help you to:
- Efficiently manage and mitigate potential fraud cases
- Harden security for the IVR to further prevent data leakage
- Detect near real-time social engineering and scam behaviors that lead to loss
- More efficiently and securely authenticate customers to protect their transactions and personalize interactions
- Improve average handle times and resolution experiences
- Expand self service options in the IVR or in-app via voice authentication
Pindrop solutions have been proven across the industry.
PSCU Secures its Phone Channel with Pindrop
PSCU partnered with Pindrop to secure its phone channel. Together, we’re reducing account vulnerability by assessing the risk of phone calls and helping prevent fraud loss.
Interested in learning more about Pindrop’s solutions?
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Authentication the FFIEC Way
Partner & Customers
Get a Customized Demo
Ready to learn more about how PindropⓇ solutions could work for your business? Schedule an initial consultation call with one of our solutions experts today.