Banking & Finance
Pindrop for Banks & Financial Institutions
Reduce fraud while improving customer experience with help from Pindrop’s voice authentication and fraud detection solutions.
2023 Voice Intelligence and Security Report: The Fraudsters Strike Back
Fraudsters are attacking the contact center again. Only this time they are even more equipped and organized. They are leveraging data breaches, smishing attacks and generative AI to exploit weaknesses in contact centers and IVRs. Learn how the fraudsters’ tactics work and stay one step ahead of them.
Protecting The Banking Industry
Increase Data Security and Fraud Protection
Enhance data security and fraud protection by leveraging Pindrop’s solutions to swiftly identify at-risk accounts and suspicious callers over the voice channel. Detecting fraudsters before they can exploit vulnerabilities not only preserves brand integrity but also fosters enduring customer trust.
Reduce Authentication Costs
Overcome authentication cost challenges by replacing ineffective and time-consuming knowledge-based security questions with Pindrop’s multi-factor authentication solutions. These solutions streamline the customer verification process, delivering near real-time results and eliminating frustrating Q&A sessions.
Improve Secure Self-Service Options
Amplify secure self-service choices for customers through Pindrop’s solutions that enable verification via phone, app, or IVR systems. This flexibility empowers customers with hassle-free authentication methods, facilitating safer transactions and more convenient issue resolution.
Enhance Customer Experience
Transform the customer journey with Pindrop’s solutions, streamlining identity verification, and creating a swifter, personalized experience that doesn’t rely on cumbersome methods like out-of-band SMS/Email codes, paving the way for smoother in-app interactions and fortified customer loyalty.
of Average Handle- Time saved
Amount of verified losses prevented since 2012
how pindrop solutions help protect banks & financial institutions
Pindrop helps banks protect more customer accounts from fraud, data theft, and scams. We use real-time data analysis on multiple factors, including voice, device, and behavior, combined with historical data on over 5B calls to evaluate fraud risk on every analyzed call, identify at-risk accounts up to 60 days in advance, and help focus attention on the riskiest callers. Pindrop’s anti-fraud solutions help you to:
- Efficiently manage and mitigate potential fraud cases
- Harden security for the IVR to further prevent data leakage
- Detect near real-time social engineering and scam behaviors that lead to loss
- More efficiently and securely authenticate customers to protect their transactions and personalize interactions
- Improve average handle times and resolution experiences
- Expand self service options in the IVR or in-app via voice authentication
Pindrop solutions have been proven across the industry.
PSCU Secures its Phone Channel with Pindrop
PSCU partnered with Pindrop to secure its phone channel. Together, we’re reducing account vulnerability by assessing the risk of phone calls and helping prevent fraud loss.
Interested in learning more about Pindrop’s solutions?
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Authentication the FFIEC Way
Partner & Customers
Elevate Banking & Finance Security with Pindrop
Ready to learn more about how PindropⓇ solutions could work for your business? Schedule an initial consultation call with one of our solutions experts today.