Banking & Finance
Pindrop for Banks & Financial Institutions
Protecting The Banking Industry
Over 60% of the largest financial institutions in the US and UK trust Pindrop to provide their voice authentication and fraud detection.
Increase Data Security and Fraud Protection
Pindrop® solutions can help you identify and flag at-risk accounts as well as suspicious callers early, quickly, and with a high degree of accuracy over the voice channel. Our solutions help detect fraudsters before they have a chance to perform reconnaissance or gain access to accounts, protecting your brand and maintaining customer trust.
Reduce Authentication Costs
Knowledge based security (KBA) questions seem like a low-cost option, but they can force calls to go on longer than necessary and aren’t secure. Pindrop’s authentication solutions can speed up the customer verification process using multi-factor authentication for near real-time results. No more infuriating Q&A sessions before assisting customers.
Increase Secure Self-Service Options
Enhance Customer Experience
Provide a faster, more personalized experience for your customers without a lengthy identity verification process or sending out-of-band SMS/Email codes. Pindrop’s solutions can help you create a smoother customer experience, opening more in-app experiences that build customer loyalty.
Authentication rate possible on all calls
of Average Handle- Time saved per call
Amount of verified losses prevented since 2012
how pindrop solutions help protect banks & financial institutions
Pindrop helps banks protect more customer accounts from fraud, data theft, and scams. We use real-time data analysis on multiple factors, including voice, device, and behavior, combined with historical data on over 5B calls to evaluate fraud risk on every analyzed call, identify at-risk accounts up to 60 days in advance, and help focus attention on the riskiest callers. Pindrop’s anti-fraud solutions help you to:
- Efficiently manage and mitigate potential fraud cases
- Harden security for the IVR to further prevent data leakage
- Detect near real-time social engineering and scam behaviors that lead to loss
- More efficiently and securely authenticate customers to protect their transactions and personalize interactions
- Improve average handle times and resolution experiences
- Expand self service options in the IVR or in-app via voice authentication
Pindrop solutions have been proven across the industry.
Interested in learning more about Pindrop’s solutions?
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Authentication the FFIEC Way
Partner & Customers
Get a Customized Demo
Ready to learn more about how PindropⓇ solutions could work for your business? Schedule an initial consultation call with one of our solutions experts today.