10 Fraud Detection Questions From Our Recent Webinar
Pindrop’s recent webinar was hosted by Shawn Hall, VP of Product, Research, and Engineering at Pindrop and Ketuman Sardesai, Head of Market Strategy and Intelligence
What is a Robocall and How Do You Stop One?
Robocalls, as defined by Tech Target are “automated telephone calls that deliver a recorded message,” often using caller ID spoofing to deceive recipients. Caller ID
How Voice Authentication Mitigates Replay Attacks
Replay attacks pose a significant threat to a system’s security. They operate maliciously or fraudulently by repeating or delaying user communication. Their simplicity is their
View by category
Popular Blogs
![Preparing Regional Bank & Credit Union Contact Centers to Cash in on New Waves of Customers](https://www.pindrop.com/wp-content/uploads/2021/10/regional-bank-blog-header-scaled-1.jpg)
Preparing Regional Bank & Credit Union Contact Centers to Cash in on New Waves of Customers
While the financial fallout from COVID-19 may have sent the US economy into a pandemic-induced hibernation in 2020, Americans woke this Spring to low interest
![](https://www.pindrop.com/wp-content/uploads/2021/09/ani-validation-hero-scaled-1.jpg)
ANI Validation: Fixing The Game of Telephone
It’s helpful to think about the authentication process on a spectrum, where not every customer interaction needs to face the same level of authentication requirements.
![](https://www.pindrop.com/wp-content/uploads/2021/09/ai-voice-wave-scaled-1.jpg)
Deepfake: The New Fraud Tool on the Block?
Deepfakes are generative media in which a person in an existing image or video is replaced with someone else’s likeness. Deepfakes leverage powerful techniques from
![](https://www.pindrop.com/wp-content/uploads/2021/08/kba-blog-banner-scaled-1.jpg)
Knowledge-Based Authentication (KBA) is on the Outs, but Remain Useful
There was a point in time where knowledge-based authentication (KBA) questions were an effective form of identification. But that time is gone. It’s likely that
![](https://www.pindrop.com/wp-content/uploads/2021/08/cx-midrise-banner-scaled-1.jpg)
Things You Can Do to Improve Your Contact Center’s CX
In today’s technology-obsessed world, the way customers communicate with businesses has changed. In addition to the good old phone call, we now also have email,
![](https://www.pindrop.com/wp-content/uploads/2021/08/kba-auth-agent.jpg)
How to Make KBA’s Work for Your Contact Center
Knowledge Based-Authentication (KBA) questions attempt to validate identity using information that, in theory, only the account owner could answer. Knowledge-based authentication comes in two flavors:
![](https://www.pindrop.com/wp-content/uploads/2021/07/account-risk-lady-on-ohine-1.jpg)
Colonel Mustard in the Contact Center, with a Cell Phone!
Fans of the board game turned cult classic film Clue, or Cluedo as it is known in other parts of the world, know it is
![](https://www.pindrop.com/wp-content/uploads/2021/07/account-risk.jpg)
Account Risk Adds a New Dimension to Fight Fraud
Today’s fraud tools are typically designed to focus on real-time prevention at the customer access point. Limiting fraud detection to look at real-time events can
![](https://www.pindrop.com/wp-content/uploads/2021/07/skyscraper-auth-1.jpg)
The 2021 Caller Authentication Guide for Contact Centers
Contact center authentication defends your business, but many leaders are struggling with choosing the best type of authentication solution for them. In addition, recent shifts
![](https://www.pindrop.com/wp-content/uploads/2021/07/KBA-blog.jpg)
KNOWLEDGE DOES NOT EQUAL SECURITY
Airlines, banks, stock exchanges, and trading platforms suffered brief website outages this week1 after a key piece of internet infrastructure failed, sparking the second major