Pindrop for Insurance
Protecting The Insurance Industry
Safeguard Brand & Reputation Risk
Reduce Fraudulent Claims & Scams
Provide Outstanding Policyholder Experience
Lower Operational Costs
How Pindrop® Solutions Help Protect Insurance
Pindrop® solutions can help insurers reduce reputational risk, identify false claims, improve policyholder experience, and improve operational efficiency in the contact center.
- Fraudulent claims
- Policy cashout and refund scams
- Fraudulent Special Investigative Unit (SIU) interviewing
Give customers faster, better service when verification questions are no longer needed. Pindrop solutions help you passively authenticate your customers with unique multi-factor credentials based on device, voice, and behavior. Advanced authentication helps insurers:
- Reduce call resolution time for policyholders
- Improve consumer self-service capabilities in the IVR
- Improve policyholder experience
The Struggle To Identify Callers & Build Trust
While many insurance companies have strengthened their online and physical security, insurance call centers remain a weak link. Because customers don’t call frequently, fraudsters can access accounts for months or years without customers knowing.
Whether these sophisticated criminals liquidate or take over an account, file false claims, or complete fraudulent policy surrenders, they’re putting customers’ legacies and financial futures at risk. They also threaten to permanently damage the trust that is essential to maintaining a potentially lifelong relationship with policyholders.
Interested in learning more about Pindrop’s solutions?
Partner & Customers
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Ready to learn more about how PindropⓇ solutions could work for your business? Schedule an initial consultation call with one of our solutions experts today.
2. FBI: https://content.naic.org/cipr-topics/insurance-fraud