The leading voice in authentication.

From transforming a customer’s call center experience to reimagining how they interact with smart devices, Pindrop helps people use their voice to quickly and privately connect to, enter, and unlock their world.

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Calls Analyzed

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in Fraud Losses Stopped

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Spoofed Calls Detected

Solutions

We are helping customers connect quickly and safely to what’s most important to them in multiple ways.

Authentication

You can’t make a connection if you don’t know who someone is. Pindrop Technology provides the right intelligence to authenticate customers and help businesses offer a faster and more personalized contact center experience.

Anti-Fraud

Pindrop combines best-in-class audio, voice, and AI technologies with a comprehensive risk database to provide added protection across the phone channel — analyzing risk on live calls and customer accounts even before an agent answers the phone.

IoT & Consumer Devices

A car that only unlocks for its owner. The perfect playlist. Thanks to their voice, your customers’ smart devices just got more intelligent with frictionless security and personalization to form a superior user experience.

Mobile App Voice ID + Security

Log-in credentials and personalization have never been more human. We give your customers an easy and intuitive way to safely access the applications they care about most.

Partner & Customers

The future of identification has never sounded so good.

The future of authentication has never sounded so good.

While doing my quality checks on agent calls, I continue to hear positive comments from customers that they are not having to answer so many questions and they really appreciate how quickly the calls are moving. Pindrop has really made a difference!

Pindrop performed for us 34% better than what we projected in fraud loss reductions.

PSCU’s fraud detection and prevention resources stopped $146 million in fraudulent transactions. The partnership with Pindrop will help toughen our resistance to this emerging fraud threat in the voice channel. Our investment in new risk management technology is a key component of PSCU’s mission to support, protect and optimize every transaction we have with our Owner’s members.

Pindrop Pulse

blog

STIR/SHAKEN Is Not Call Authentication

In June of 2021, an FCC mandate went into effect requiring voice service providers to implement STIR/SHAKEN protocols but the objective of STIR/SHAKEN has proved difficult to achieve. Learn why businesses and call centers can't rely on STIR/SHAKEN as their sole source for authenticating inbound calls.

September 13, 2022

report

Measuring STIR/SHAKEN Attestationsvs. Pindrop® Technology for Contact Centers

Pindrop monitored over 260 million calls between April 2021 and June 2022, producing stunning insights that include how only 35% of calls were delivered with any Attestation at all, spoofed calls were given an Attestation A by carriers on numerous occasions, and hundreds of thousands of calls given an Attestation C were cleared for step-down authentication by PindropⓇ technology.