The leading voice in authentication.

From transforming a customer’s call center experience to reimagining how they interact with smart devices, Pindrop helps people use their voice to quickly and privately connect to, enter, and unlock their world.

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Calls Analyzed

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in Fraud Losses Stopped

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Spoofed Calls Detected

Solutions

We are helping customers connect quickly and safely to what’s most important to them in multiple ways.

Authentication

You can’t make a connection if you don’t know who someone is. Pindrop Technology provides the right intelligence to authenticate customers and help businesses offer a faster and more personalized contact center experience.

Anti-Fraud

Pindrop combines best-in-class audio, voice, and AI technologies with a comprehensive risk database to provide added protection across the phone channel — analyzing risk on live calls and customer accounts even before an agent answers the phone.

IoT & Consumer Devices

A car that only unlocks for its owner. The perfect playlist. Thanks to their voice, your customers’ smart devices just got more intelligent with frictionless security and personalization to form a superior user experience.

Mobile App Voice ID + Security

Log-in credentials and personalization have never been more human. We give your customers an easy and intuitive way to safely access the applications they care about most.

Partner & Customers

The future of identification has never sounded so good.

The future of authentication has never sounded so good.

While doing my quality checks on agent calls, I continue to hear positive comments from customers that they are not having to answer so many questions and they really appreciate how quickly the calls are moving. Pindrop has really made a difference!

Pindrop performed for us 34% better than what we projected in fraud loss reductions.

PSCU’s fraud detection and prevention resources stopped $146 million in fraudulent transactions. The partnership with Pindrop will help toughen our resistance to this emerging fraud threat in the voice channel. Our investment in new risk management technology is a key component of PSCU’s mission to support, protect and optimize every transaction we have with our Owner’s members.

Pindrop Pulse

blog

Pindrop’s Latest Technology Changes the Game for Caller Authentication

In 2020, Pindrop acquired New-York based company, Next Caller Inc., and with it, the VeriCall® technology—a best-in-class phone number (ANI) validation and spoof detection service. VeriCall technology is responsible for helping to streamline the call experience for customers of the country's largest brands. The solution provides near real-time caller ID intelligence to remove friction during authentication and helps to secure the phone channel by flagging high-risk interactions like call spoofing.

November 18, 2022

report

Measuring STIR/SHAKEN Attestationsvs. Pindrop® Technology for Contact Centers

Pindrop monitored over 260 million calls between April 2021 and June 2022, producing stunning insights that include how only 35% of calls were delivered with any Attestation at all, spoofed calls were given an Attestation A by carriers on numerous occasions, and hundreds of thousands of calls given an Attestation C were cleared for step-down authentication by PindropⓇ technology.

September 13, 2022

video

Authentically You

From the moment we're born, we use our voices to identify ourselves, to prove who we are, and to make connections. See how Pindrop is enabling voice for authentication and fraud prevention.

May 22, 2022