The leading voice in authentication.

From transforming a customer’s call center experience to reimagining how they interact with smart devices, Pindrop helps people use their voice to quickly and privately connect to, enter, and unlock their world.

Solutions

We are helping customers connect quickly and safely to what’s most important to them in multiple ways.

Authentication

You can’t make a connection if you don’t know who someone is. Pindrop Technology provides the right intelligence to authenticate customers and help businesses offer a faster and more personalized contact center experience.

Anti-Fraud

Pindrop combines best-in-class audio, voice, and AI technologies with a comprehensive risk database to provide added protection across the phone channel — analyzing risk on live calls and customer accounts even before an agent answers the phone.

IoT & Consumer Devices

A car that only unlocks for its owner. The perfect playlist. Thanks to their voice, your customers’ smart devices just got more intelligent with frictionless security and personalization to form a superior user experience.

Mobile App Voice ID + Security

Log-in credentials and personalization have never been more human. We give your customers an easy and intuitive way to safely access the applications they care about most.

The Total Economic Impact™ Of Pindrop

Pindrop commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) of Pindrop. This is what they found: Companies that invest in Pindrop can experience up to a 171% ROI.

2022 Pindrop Voice Intelligence and Security Report

Understand how bad actors rely on certain authentication methods to commit fraud so that you can open worlds for the right person.

The future of identification has never sounded so good.

The future of authentication has never sounded so good.

While doing my quality checks on agent calls, I continue to hear positive comments from customers that they are not having to answer so many questions and they really appreciate how quickly the calls are moving. Pindrop has really made a difference!

Pindrop performed for us 34% better than what we projected in fraud loss reductions.

PSCU’s fraud detection and prevention resources stopped $146 million in fraudulent transactions. The partnership with Pindrop will help toughen our resistance to this emerging fraud threat in the voice channel. Our investment in new risk management technology is a key component of PSCU’s mission to support, protect and optimize every transaction we have with our Owner’s members.

Pindrop Pulse

blog

Know When to Change the Locks to Your Contact Center

Technology now has opened a door to allow enterprises to advance the way customers can open more worlds safely and privately with just their voice. You simply have to make sure that you are ‘letting the right one in.’

March 15, 2022

report

The 2022 Pindrop Voice Intelligence & Security Report