February 12, 2020
The 5-Point Customer Experience Health Check for Contact Centers
The 5-Point Customer Experience Health Check for Contact Centers Often…
Pindrop’s patented Phoneprinting technology analyzes over 1,300 factors of a call’s full audio to determine its true device type, geo-location, and carrier.
Phoneprinting technology is highly resilient, verifying a legitimate customer or detecting the techniques fraudsters use to hide their true number. This technology identifies multiple callers associated with the same print, allowing enterprises to detect and track fraud rings.
Compare caller ID information to true device and location to help find anomalies that indicate spoofing.
Add a layer of security that relies on the audio information the caller can’t control.
Create unique prints of calling devices that can be used to identify repeat callers.
Pindrop’s patented Phoneprinting technology uses the full audio of a call to determine its true characteristics. Call centers use this technology to detect anomalous behavior for first time callers and identify repeat fraudsters. It goes beyond ANI/CLI validation and provides universal coverage regardless of device type and call attempts.