February 12, 2020
The 5-Point Customer Experience Health Check for Contact Centers
The 5-Point Customer Experience Health Check for Contact Centers Often…
PHONEPRINTING® TECHNOLOGY
Phoneprinting® Technology
for ANTI-FRAUD & AUTHENTICATION
Pindrop’s patented Phoneprinting technology analyzes over 1,300 factors of a call’s full audio to determine its true device type, geo-location, and carrier.
HOW CALL CENTERS USE PHONEPRINT™ SIGNATURES
Phoneprinting technology is highly resilient, verifying a legitimate customer or detecting the techniques fraudsters use to hide their true number. This technology identifies multiple callers associated with the same print, allowing enterprises to detect and track fraud rings.
Detect Spoofing
Compare caller ID information to true device and location to help find anomalies that indicate spoofing.
Deter Social Engineering
Add a layer of security that relies on the audio information the caller can’t control.
Phoneprint™ Signatures
Create unique prints of calling devices that can be used to identify repeat callers.
Why is the Technology Different?
Pindrop’s patented Phoneprinting technology uses the full audio of a call to determine its true characteristics. Call centers use this technology to detect anomalous behavior for first time callers and identify repeat fraudsters. It goes beyond ANI/CLI validation and provides universal coverage regardless of device type and call attempts.