Resources STAY CONNECTED, STAY INFORMED, STAY AHEAD
Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.
2023 Client Forum Exchange (CFX) Q1 Customer Call
Virtual Meeting
Current clients, join us for our Q1'23 CFX call on Wednesday, March 15 at 2 PM ET
REGISTER
A Evening with Pindrop: Charlotte Hornets vs. San Antonio Spurs
Invite-only event
Request attendance to a basketball evening with Pindrop in Charlotte, NC on Wednesday, February 15 at 6 PM ET.
REGISTER
Pindrop’s Record Breaking Year: Patents in 2022
January 24, 2023
Pindrop hit the landmark of 100 patents granted last year with 30 patents granted in 2022 alone. This continues Pindrop’s rich history of innovation, focused on contact center security, user authentication and consumer experience, with the promise of more to come.
READ HERE
2023 Client Forum Exchange (CFX) Q1 Customer Call
Virtual Meeting
Current clients, join us for our Q1'23 CFX call on Wednesday, March 15 at 2 PM ET
REGISTERA Evening with Pindrop: Charlotte Hornets vs. San Antonio Spurs
Invite-only event
Request attendance to a basketball evening with Pindrop in Charlotte, NC on Wednesday, February 15 at 6 PM ET.
REGISTER
Pindrop’s Record Breaking Year: Patents in 2022
January 24, 2023
Pindrop hit the landmark of 100 patents granted last year with 30 patents granted in 2022 alone. This continues Pindrop’s rich history of innovation, focused on contact center security, user authentication and consumer experience, with the promise of more to come.
READ HEREBanking Fraud Investigations - How Do Banks Detect Fraud?
January 18, 2023
How do banks investigate unauthorized transactions? How do they detect fraud? Learn about fraud & prevention for banks.
READ HEREEmerging AI Bots in your Contact Center - Deepfakes Are Next
January 10, 2023
A reaction to DoNotPay’s use of bots to avoid paying fees, etc., this article addresses the rise in conversational AI bots combined with synthetic voices, and what that means for deepfake detection.
READ HERE
Fraud School: Account Takeover
December 15, 2022 @ 1:00 pm - 1:30 pm EST
Ketuman Sardesai, Sr. Product Marketing Manager, Market Intelligence
24M US households. That's the number of victims of Account Takeover Fraud in the year 2021 alone. Millions of bank, social media and personal accounts were taken over by fraudsters acting in collaboration and using different tactics like stealing a victim’s credentials or tricking an institution into resetting them. It is both imperative and urgent to understand how these fraudsters work and take steps to stop them.
Watch NowSELF-SERVICE: A DOUBLE-EDGED SWORD | HOW IVR MONITORING CAN HELP
November 28, 2022
Pindrop Labs conducted analyses on actual customer data to show how prevalent fraud can be in the IVR, making self-service options a double-edged sword for organizations. With monitoring in the IVR, Pindrop can provide account risk intelligence to keep self-service options safe.
READ HERE
Affinity Plus Federal Credit Union Sees Big Impact with Pindrop
With high wait times, abandon rates, and agent burnout, Affinity Plus Federal Credit Union was looking for answers. This case study dives into how one of the largest credit unions in Minnesota transformed their member experience AND lowered their fraud rates. It’s worth the read to see how they achieved a significant reduction in hold times, improved abandon rates, reduced Average Handle Time (AHT), all in just 3 months!
DownloadMB Bank - A Pindrop Passport Case Study
MB Bank, one of the largest banks in the U.S. was experiencing operational hiccups that drove handle times up, customers away, and added unnecessary hurdles and aggravation on both the caller and agent’s behalf. Plagued by rising wait times, and an inability to successfully and effectively authenticate callers, this well known national bank connected with Pindrop for help. Pindrop was able to authenticate 90% of eligible calls for M.B. Bank using only DTMF and no voice. Pindrop Passport enabled this client to slash inefficiencies in their workforce, scaled effortlessly to handle the 42 million annual call volume, and significantly reduced the need for KBAs without sacrificing service, call metrics, or security.
Download