DEEP VOICE™ BIOMETRIC ENGINE

DEEP VOICE™

FOR SPEAKER IDENTIFICATION

Pindrop’s proprietary, text-independent speaker recognition system passively identifies legitimate and fraudulent voices.

WHAT IS PHONEPRINTING® TECHNOLOGY?

Phoneprinting technology analyzes the full audio of a phone call to help call centers identify malicious behavior and verify legitimate callers. This technology is at the heart of Pindrop’s anti-fraud and authentication solutions.

1,300+ FEATURE ANALYSIS

Phoneprinting technology analyzes more than 1,300 audio features to create a distinct telephony profile, while also revealing true geo-location, device type, and more. These features include:
- Spectrum: quantization, frequency filters, codec artifacts
- Loss: packet loss, robotization, dropped frames
- Noise: clarity, correlation, signal-to-noise ratio

CAREER DATA

A calls' metadata allows call centers to see what carrier the call is being routed through. However, this information can be manipulated just like a location. Phoneprinting technology can detect the audio signature of the true carrier to help determine risk and identify the call.

DEVICE TYPE

Toneprinting™ technology helps call centers verify their customers by identifying a caller's device. A phone number match, combined with positive identification of the caller's device, and examining the dtmf tones coming from the device helps contact centers to authorize customers into their services with a high level of assurance. Toneprinting ™ technology add another demension to device identification to our Phoneprinting® technology.

GEOLOCATION

Phoneprinting technology analyzes more than 1,300 audio features to create a distinct telephony profile, while also revealing true geo-location, device type, and more. These features include:

DETECT REPEAT CALLERS

Phoneprinting technology helps call centers determine where a call originated. One way call centers use this information is to help determine if a phone number is being spoofed. A call might be deemed risky if the caller's metadata claims it is domestic, but the true geolocation is international.

HOW CALL CENTERS USE PHONEPRINT™ SIGNATURES

Phoneprinting technology is highly resilient, verifying a legitimate customer or detecting the techniques fraudsters use to hide their true number. This technology identifies multiple callers associated with the same print, allowing enterprises to detect and track fraud rings. 

Detect Spoofing

Compare caller ID information to true device and location to help find anomalies that indicate spoofing.

Deter Social Engineering

Add a layer of security that relies on the audio information the caller can’t control.

Phoneprint™ Signatures

Create unique prints of calling devices that can be used to identify repeat callers.

WHY IS THE TECHNOLOGY DIFFERENT?

Pindrop’s patented Phoneprinting technology uses the full audio of a call to determine its true characteristics. Call centers use this technology to detect anomalous behavior for first time callers and identify repeat fraudsters. It goes beyond ANI/CLI validation and provides universal coverage regardless of device type and call attempts.

YOUR CALL CENTER IS VULNERABLE WITHOUT PHONEPRINTING® TECHNOLOGY.