Pindrop Suite / Pindrop® Passport
Authenticate in real-time.Trust in every call.
Passwords can be compromised, security questions hacked. We analyze voice, device, behavior, network, and more—empowering your agents to focus on top-notch customer experiences.
New: Enroll and authenticate more callers
Smart enrollment evaluates every call for eligibility automatically. Stronger ANI validation combines signals to validate calls that used to fall through to security questions. Together, they enroll more callers and interrupt fewer of them.
Authenticate trusted customers faster. Add friction only when risk demands it.
Pindrop® Passport helps recognize and authenticate legitimate callers naturally as they interact, reducing authentication burden for customers and agents while giving you greater confidence at high-risk moments.
Take authentication off the agent’s plate
Authenticate more trusted callers before they reach an agent, helping more routine interactions stay in the IVR and reducing time spent proving identity instead of serving customers.
Increase assurance when the stakes are highest
Strengthen authentication before sensitive actions such as money movement, password resets, and profile changes, helping agents make high-risk decisions with greater confidence.
Replace friction with passive authentication
Reduce reliance on KBAs, OTPs, and repetitive security questions. Passport helps authenticate customers naturally as they interact, creating a faster experience without weakening security controls.
Trusted in contact centers where a smooth CX is critical
To date, there have been no member complaints on the new, frictionless process. And the contact center agents seem really happy.
Security and experience aren’t opposites. Great companies know how to deliver both.
On average, 200K+ callers per month were asked for their Social Security number using the legacy authentication process. That was cut by 55% month-over-month after Pindrop.
Pindrop® Passport: Inside the authentication engine
Keep fraud out and cut the friction
Some security makes the customer experience more cumbersome—and they don’t even work. We help you get good customers through the queue faster while escalating risky interactions.
- Reduce KBAs, OTPs, and PINs
- Cut authentication time by up to 58 seconds1
- Apply multiple signals for more authentication confidence
Block fraudulent enrollments
Identify attackers from the very start. We help you identify high-risk calls during enrollment to better safeguard your contact center.
- Analyze carrier data, calling patterns, and more
- Leverages Pindrop Intelligence Network
- Flag suspicious attempts in real time
Easier authentication decisions
Give agents one score instead of a checklist. Pindrop® Passport weighs voice, device, and behavior signals so they can authenticate with confidence and keep the call moving.
- Make decisions based on a single authentication status
- Reduce OTP usage and give your customers time back
- Multi-signal analysis replaces manual methods
Backed by the Pindrop Intelligence Network
A shared record of known fraudsters, built from analysis of over 8 billion calls in enterprises across industries.
Accurate verification, validated in the real world
Through the billion interactions that we analyze annually, our numbers tell the story of enhanced security, increased efficiency, and happy customers.
uplift in authentication rate2
average operational cost savings over 3 years3
average reduction in call handling time1
The Pindrop advantage
Every call, every signal, every pattern makes the platform smarter. Breadth and depth that can’t be beat.
8 billion interactions analyzed
15+ years of enterprise scale. We aren’t just another vendor—we’ve built real-world threat defense.
2300+ detection signals
Behavioral, acoustic, network, and device signals. The depth you need to make the right call in the moment.
300+ patents
Our platform is backed by deep R&D no competitor can replicate overnight.
Don’t assume. Verify.
Take the first step toward a safer, more secure future for your business.
Pindrop® Passport FAQs
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