Pindrop’s award-winning device Phoneprinting® engine that analyzes over 1,300 acoustic features of a call.
What is Phoneprinting® Technology?
Acoustic features allow our products to detect subtle anomalies that help to recognize customers, identify fraud and determine its device type, geo-location and carrier.
Phoneprinting technology analyzes more than 1,300 audio features to create a distinct telephony profile, while also revealing true geo-location, device type, and more.
A calls’ metadata allows call centers to see what carrier the call is being routed through. However, this information can be manipulated just like a location. Phoneprinting technology can detect the audio signature of the true carrier to help determine risk and identify the call.
Toneprinting™ technology helps call centers verify their customers by identifying a caller’s device. A phone number match, combined with positive identification of the caller’s device, and examining the DTMF tones coming from the device helps contact centers to authorize customers.
Phoneprinting technology helps call centers determine where a call originated. One way call centers use this information is to help determine if a phone number is being spoofed. A call might be deemed risky if the caller’s metadata claims it is domestic, but the true geolocation is international.
Build unique voice profiles of legitimate and fraudulent callers and passively identify those voices on subsequent calls. Use this data to see detect repeat callers accessing different accounts.
Pindrop Voice Intelligence & Security Report Finds Fraudsters Passed Knowledge Based Authentication Questions 92 Percent of the Time.
Learn the innovative ways bad actors take advantage of certain authentication methods to commit fraud to better protect customer accounts.
Phoneprinting® Technology for call centers
Phoneprinting technology is highly resilient, verifying a legitimate customer or detecting the techniques fraudsters use to hide their true number. This technology identifies multiple callers associated with the same print, allowing enterprises to detect and track fraud rings.
- Detect Spoofing: Compare caller ID information to true device and location to help find anomalies that indicate spoofing.
- Detect Social Engineering: Add a layer of security that relies on the audio information the caller can’t control.
- Phoneprint Signatures: Create unique prints of calling devices that can be used to identify repeat callers.
The Pindrop difference
Pindrop’s patented Phoneprinting technology uses the full audio of a call to determine its true characteristics. Call centers use this technology to detect anomalous behavior for first time callers and identify repeat fraudsters. It goes beyond ANI/CLI validation and provides universal coverage regardless of device type and call attempts.
Customers & Partners
STIR/SHAKEN Is Not Call Authentication
In June of 2021, an FCC mandate went into effect requiring voice service providers to implement STIR/SHAKEN protocols but the objective of STIR/SHAKEN has proved difficult to achieve. Learn why businesses and call centers can't rely on STIR/SHAKEN as their sole source for authenticating inbound calls.
Measuring STIR/SHAKEN Attestationsvs. Pindrop® Technology for Contact Centers
Pindrop monitored over 260 million calls between April 2021 and June 2022, producing stunning insights that include how only 35% of calls were delivered with any Attestation at all, spoofed calls were given an Attestation A by carriers on numerous occasions, and hundreds of thousands of calls given an Attestation C were cleared for step-down authentication by PindropⓇ technology.