Together with our partners, Pindrop is truly on the path to delivering on its mission of making technology more human and helping customers open new worlds by unlocking the power of the human voice.
Transform contact center security and enhance the customer experience with AI
Pindrop is excited to form a new partnership with Google Cloud that will enable it to build and offer new authentication solutions to enhance call center experiences for customers on Google Cloud’s platform.
Digital transformation is more than “lifting and shifting” old IT infrastructure to the cloud for cost saving and convenience. True transformation spans the entire business and enables every person to transform. We deeply understand today’s technology requirements and the need to continuously innovate. That’s why organizations build their transformation cloud and solve their biggest challenges with Google Cloud.
AMAZON WEB SERVICES
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 90 fully featured services for compute, storage, databases, analytics, mobile, Internet of Things (IoT), and enterprise applications from 42 Availability Zones (AZs) across 16 geographic regions in the U.S., Australia, Brazil, Canada, China, Germany, India, Ireland, Japan, Korea, Singapore, and the UK. AWS services are trusted by millions of active customers around the world monthly — including the fastest growing startups, largest enterprises, and leading government agencies — to power their infrastructure, make them more agile, and lower costs.
Bandwidth is the universal communications platform for enterprises and communication providers. Bandwidth is an all-IP carrier reaching over 90% of the world economy, backed by a software mentality and full API platform for total operational freedom. We provide voice, messaging, and emergency calling services for all types of businesses—including all of the UC and contact center leaders you know and love: Microsoft Teams, Genesys, RingCentral, Zoom, and more. Bandwidth makes it simple for enterprises to move to and around the cloud for unmatched reliability, best-of-breed communications, and operational freedom.
Dimension Data uses the power of technology to help organizations achieve great things in the digital era. As a member of the NTT Group, Dimension Data accelerates its clients’ ambitions through digital infrastructure, customer experience, hybrid cloud, digital workplace, and cybersecurity. With a turnover of USD 8 billion, offices in 48 countries, and 28,000 employees, Dimension Data delivers wherever its clients are, at every stage of their technology journey.
At Verizon, we don’t wait for the future. We build it. Our purpose is to deliver the promise of the digital world by enabling people, businesses and society to innovate and drive positive change. We create business value by earning customers’ trust, minimizing our environmental impact, and maximizing customer growth while creating social benefit through our products and services. We have been helping our customers deliver better experiences for over 25 years with innovative solutions like Media Forking that allow our customers to enable technologies that not only protect their business, but provide superior customer outcomes.
Alvaria is a world leader for enterprise customer experience and workforce engagement management solutions. Our mission is to provide our customers with the best-in-class choices they need to reach their customers in a compliant way at the scope and scale they want, while using the channels they prefer.
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of call minutes annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, to engage and empower agents, and deliver tangible business results. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps contact centers increase productivity, be agile, boost revenue, and create customer trust and loyalty.
Genesys® powers more than 25 billion of the world’s best customer experiences each year. Genesys’ success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in more than 100 countries trust Genesys’ #1 customer experience platform to drive great business outcomes and create lasting relationships.
UJET is reimagining the contact center for modern consumers and brands. Our one-of-a-kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations. A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy-to-use, intuitive design to make life easier for everyone involved – from customers and agents to supervisors and executives – all while driving meaningful operational efficiencies. Smart device capabilities like channel blending, photo and video sharing, and biometric authentication are available to deploy for full CX transformation when you’re ready. Innovative brands like Instacart, Turo, Wag!, and Atom Tickets trust UJET to deliver exceptional CX, no matter their size or location. So can you.
Odigo provides Contact Center as a Service (CCaaS) solutions that facilitate communication between large organizations and individuals using a global omnichannel management platform. With its innovative approach based on empathy and technology, Odigo enables brands to connect through the crucial human element of interaction, while also taking full advantage of the potential of digital. A pioneer in the customer experience (CX) market, the company caters to the needs of more than 250 large enterprise clients in over 100 countries.
Consultants & Systems Integrators
NovelVox is uniquely positioned as a global provider of products and services which empower contact center agents by integrating their line-of-business applications with their agent UI (user interface). NovelVox products provide a unified agent interface by leveraging integrations with 75+ leading third-party applications. These include financial and core-banking systems, healthcare systems, insurance software, CRM/ITSM/HRMS systems, SQL and no-SQL databases, essentially any backend or upstream system with an open interface.