Deepfake Interviews: Sign of a darker future to come?
The FBI has warned of an uptick in cases where “deepfakes” and stolen personal information are being used to apply for jobs in the U.S.
Improving Account Access Protection One Mismatch at a Time
It is not difficult to imagine a disgruntled son, using his father’s cell phone to call in and change an insurance policy or to get
A deeper look into Pindrop®’s latest platform improvements
The best technology makes you forget that you are using it. Because when life happens, people are not thinking about credentials or security. They are
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Contact Centre Anti-Fraud Advantages Shine In International Fraud & Privacy Report
The Raconteur Fraud and Privacy Report Provides Actionable Contact Centre Insight At Pindrop, we regularly publish resources, run training sessions, and offer tools and research to Contact Centres Leaders. Assisting
Intro to Vishing: How Consumer-Focused Attacks are Costing You Money and What You Can Do About It
Fraud was never fun – its costs for corporations can climb high when you consider the personnel, re-issuance, and other remediation costs incurred on the
Contact Center Authentication: Your Guide for 2021
Contact center authentication defends your business, but many leaders are struggling with choosing the best type of authentication solution for them. In addition, recent shifts
Contact Center Network Vulnerabilities: IVR Security Best Practices for Fighting Fraud in 2021 and Beyond
As the contactless economy evolves from necessity to preferred – the lines between fraud attacks have been blurred. Increasingly criminals have begin stitching together information
[VIDEO] Protecting the IVR
Are you using an Interactive Voice Response (IVR) system to serve your customers? Convenience may give way to fraud if companies aren’t careful. 60% of
Financial Costs Of Fraud & 3 Chances To Take Some Of It Back
Pindrop® Labs reported in our 2017 Contact Center Fraud Report, that every incoming call costs contact centers $0.58 in fraud. Fraud costs typically scale as
4 Things Banking Contact Centers Can Do Now to Optimize Their Workforce
The financial services industry has undergone many changes, not only in the past four months but also for the past several years. Consider this, from
How Monitoring Your IVR Helps Predict and Reduce Fraud in the Contact Center
Fraudulent activity in the IVR has become a tool for more sophisticated fraudsters and scammers to gain sensitive data that puts contact centers and financial
Is Your Contact Center AI Biased?
How to Reduce Bias: Optimizing AI and Machine Learning For Contact Centers Bias exists everywhere in our society. And while some biases are largely harmless,
Before we adopt long-term work from home, we have to grapple with the risks The second quarter of 2020 has been a massive experiment for