Phone Scams to Watch For in 2024
Phone scams can be a serious source of problems for many businesses, including contact centers. Unfortunately, employees are often the most vulnerable part of the
The Benefits of Biometric Liveness in Fraud Detection
Biometric authentication was once the most robust security measure. It used hard-to-impersonate biological traits like fingerprints to verify identity. However, nowadays, biometric authentication is not
Evolving Your Cybersecurity Approach: 4 Questions Answered
According to Verizon’s Data Breach Investigations (DBIR) Report, business email compromise attacks have almost doubled across their incident data, accounting for 50% of incidents. This
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Measuring STIR/SHAKEN Attestations Against ANI Validation
October 2021 Data Report: Measuring S/S Attestations against VeriCall® Technology’s ANI Validation Summary of Key Findings Next Caller, a Pindrop® Company, reviewed the analyses conducted
Cancel The Questions! Rethinking Authentication To Balance Service & Security
There are many ways to complete call authentication, but the process typically involves using information (“factors”) from one or more of the following categories: Something
How a Digitally Transformed Contact Center Saves You Money
In today’s world where technology continues to evolve, most companies are currently experiencing a digital transformation. Now, as companies move further into digital transformation, they
Deepfake Audio Detection in the Call Center
Another synthetic fraudster attack was in the news recently. This time, it was a deepfake audio – contrary to Anthony Bourdain’s deepfake, this attack happened
What Does Digital Transformation Look Like for Contact Centers?
Table of Contents What is Digital Transformation and what’s driving it? The contact center of the future is already here. Contact centers have been constantly
DEEPFAKE AUDIO DETECTION IN THE CALL CENTER
Another synthetic fraudster attack was in the news recently. This time, it was a deepfake audio – contrary to Anthony Bourdain’s deepfake, this attack happened over the phone
“Free”: The True Costs of Knowledge Based Authentication Questions?
Imagine that you are trying to log in to your 401k account after a long time and as luck would have it you don’t remember
Preparing Regional Bank & Credit Union Contact Centers to Cash in on New Waves of Customers
While the financial fallout from COVID-19 may have sent the US economy into a pandemic-induced hibernation in 2020, Americans woke this Spring to low interest
ANI Validation: Fixing The Game of Telephone
It’s helpful to think about the authentication process on a spectrum, where not every customer interaction needs to face the same level of authentication requirements.
Deepfake: The New Fraud Tool on the Block?
Deepfakes are generative media in which a person in an existing image or video is replaced with someone else’s likeness. Deepfakes leverage powerful techniques from