Pindrop Partners with Google Cloud
We are excited to announce that we have partnered with Google Cloud to become multi-instance, multi-faceted, and, well… multi-cloud. By bringing our SaaS platform to
Biometric Authentication: Enhance Face with Voice
The voice authentication industry has made huge advances in performance with the application of Machine Learning and Artificial Intelligence. On top of that, privacy advocates
Know when to change the locks to your contact center
Now that bad actors have made authenticating into our own accounts their business, consumers are now faced with either a lot of friction or possibly
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Popular Blogs
Introducing Pindrop Trace: Fraud Detection Using Graph Analytics And Link Analysis For Contact Centers
What is Graph Analysis For Fraud Detection? Graph analysis Is the process of analyzing data stored in graph format. Graphs are mathematical structures that represent
Contact Center Security: Anomaly Detection and Fraud Prevention Best Practices
Fraud costs don’t start in your finance department. They start in your IVR. 60% of fraud begins in or touches it and while you are
Pindrop Loves Voice: But We Don’t Need It To Stop Fraud
At Pindrop, we love voice. It is our company’s mission to provide security, identity and trust for every voice interaction. We believe in a world
The Psychology of Fraud: I want to believe
On a quiet Friday afternoon a family member of mine, who will remain anonymous for my own protection, received an email from a man from
How Identifying Key Behaviors in the IVR Helps Predict and Reduce Fraud in the Contact Center
Fraudulent activity in the IVR has become a tool for more sophisticated fraudsters and scammers to gain sensitive data that puts contact centers and financial
Contact Centre Anti-Fraud Advantages Shine In International Fraud & Privacy Report
The Raconteur Fraud and Privacy Report Provides Actionable Contact Centre Insight At Pindrop, we regularly publish resources, run training sessions, and offer tools and research to Contact Centres Leaders. Assisting
Intro to Vishing: How Consumer-Focused Attacks are Costing You Money and What You Can Do About It
Fraud was never fun – its costs for corporations can climb high when you consider the personnel, re-issuance, and other remediation costs incurred on the
Contact Center Authentication: Your Guide for 2021
Contact center authentication defends your business, but many leaders are struggling with choosing the best type of authentication solution for them. In addition, recent shifts
Contact Center Network Vulnerabilities: IVR Security Best Practices for Fighting Fraud in 2021 and Beyond
As the contactless economy evolves from necessity to preferred – the lines between fraud attacks have been blurred. Increasingly criminals have begin stitching together information
[VIDEO] Protecting the IVR
Are you using an Interactive Voice Response (IVR) system to serve your customers? Convenience may give way to fraud if companies aren’t careful. 60% of