Deepfake Interviews: Sign of a darker future to come?
The FBI has warned of an uptick in cases where “deepfakes” and stolen personal information are being used to apply for jobs in the U.S.
Improving Account Access Protection One Mismatch at a Time
It is not difficult to imagine a disgruntled son, using his father’s cell phone to call in and change an insurance policy or to get
A deeper look into Pindrop®’s latest platform improvements
The best technology makes you forget that you are using it. Because when life happens, people are not thinking about credentials or security. They are
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Excellent Customer Experience | The Gift We Are All Looking for on Valentine’s Day
In a world where technology continues to evolve, most companies are currently experiencing a digital transformation. However, companies aren’t made up of just one channel
Pindrop for Amazon Connect | A Balancing Act
Defending the phone channel presents various challenges, especially due to the fact it is grounded on human interaction. Fraudsters know the call center is the
The Importance of Customer Experience Within the Growing Conversational Economy
As companies move to compete on customer experience as a strategic imperative, it has become a top priority for a large percentage of enterprises. We
Answering Your Questions About the Conversational Economy
What do we mean by the conversational economy? This is an economy driven by interaction. Currently, that means always-on internet connectivity, access to products and
Welcoming Voice Comes With Hurdles | Technological and Generational
As the conversational economy grows and intertwines within businesses, it becomes more and more clear that this won’t be an entirely easy path. There are
Voice Intelligence | Where Voice, and Fraudsters, Are Headed
We all know KBAs, or knowledge based authentication questions, are outdated – but can you imagine a world that relies solely on an authentication method
A Fraudster’s Holiday | Contact Center Fraud in Retail
With the impending stresses of Black Friday, Cyber Monday, and other holiday shopping activities on the horizon, it is easy to forget to consider that
Connect with Pindrop @ re:Invent
Pindrop will be in Las Vegas attending re:Invent 2019 from Dec 2nd-Dec 5th. As an official AWS Technology Partner, Pindrop is the industry-leading provider of
Up Next | ICX Atlanta
Fraudulent calls within the contact center have grown by 350% – in only five years. Starting with data collection and validation, fraudsters go through many