Pindrop’s Record Breaking Year: Patents in 2022
It all started with the invention of Phoneprinting. In 2011, Pindrop’s founder and now CEO, Vijay Balasubramaniyan, patented this unique technology that broke new ground
Banking Fraud Investigations – How Do Banks Detect Fraud?
How Do Banks Investigate Unauthorized Transactions & Prevent Fraud? According to the Financial Crime Report Q2 2021, 93% of banking-related fraud happens online. PwC’s Global
Emerging AI Bots in your Contact Center – Deepfakes Are Next
There’s been interesting news recently on conversational AI bots being utilized by platforms like DoNotPay, Ideta, or the sassier Jolly Roger Telephone Co. These services
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How to: Optimize Enrollment for Enhanced Authentication Right Now
Multifactor Authentication has many advantages; however, effectively getting consumers enrolled in authentication activities is mission-critical for contact center security professionals. The optimization of enrollment processes
COVID-19: Make Sure You’re Protected from Opportunistic Fraudsters
Many are experiencing feelings of uncertainty and fear around the COVID-19 outbreak. Unfortunately, these moments of chaos are the ones fraudsters thrive in most, taking
#WFH: 3 Tools to Tackle Call Center Fraud, Even From Home
The world is dealing with a “hundred-year” event, caused by what we all know now as COVID-19. But countries and critical businesses such as those
Who is Pindrop?
Wouldn’t it be great if when you called into your bank, needing to ask one simple question, that you didn’t have to jump through hoops
2020 Voice Intelligence and Security Report: Fraudsters increasingly target the financial industry
Voice technology continues to sweep the nation, with Gartner predicting a growing number of searches (30 percent) will be screenless by this year. With voice-enabled
The 5-Point Customer Experience Health Check for Contact Centers
The 5-Point Customer Experience Health Check for Contact Centers Often when thinking about customer experience most of the thought is dedicated to the online experience,
MACHINE LEARNING BEATS HUMANS IN SPOTTING SYNTHETIC VOICES
As humans, we often overestimate our performance. This phenomena has been studied so often, it has a name: the Dunning-Kruger effect. The Dunning-Kruger effect states
Excellent Customer Experience | The Gift We Are All Looking for on Valentine’s Day
In a world where technology continues to evolve, most companies are currently experiencing a digital transformation. However, companies aren’t made up of just one channel
Pindrop for Amazon Connect | A Balancing Act
Defending the phone channel presents various challenges, especially due to the fact it is grounded on human interaction. Fraudsters know the call center is the
The Importance of Customer Experience Within the Growing Conversational Economy
As companies move to compete on customer experience as a strategic imperative, it has become a top priority for a large percentage of enterprises. We