STIR/SHAKEN is Not Call Authentication
In June of 2021, an FCC mandate went into effect requiring voice service providers to implement STIR/SHAKEN protocols. No, that isn’t a government-mandated happy hour
Secure Authentication the FFIEC Way – How Pindrop Can Help
Every day, we trust financial institutions with both our money and very sensitive personal information. Authentication is a critical need for financial institutions to maintain
Deepfake Interviews: Sign of a darker future to come?
The FBI has warned of an uptick in cases where “deepfakes” and stolen personal information are being used to apply for jobs in the U.S.
View by category
Popular Blogs
The 5-Point Customer Experience Health Check for Contact Centers
The 5-Point Customer Experience Health Check for Contact Centers Often when thinking about customer experience most of the thought is dedicated to the online experience,
MACHINE LEARNING BEATS HUMANS IN SPOTTING SYNTHETIC VOICES
As humans, we often overestimate our performance. This phenomena has been studied so often, it has a name: the Dunning-Kruger effect. The Dunning-Kruger effect states
Excellent Customer Experience | The Gift We Are All Looking for on Valentine’s Day
In a world where technology continues to evolve, most companies are currently experiencing a digital transformation. However, companies aren’t made up of just one channel
Pindrop for Amazon Connect | A Balancing Act
Defending the phone channel presents various challenges, especially due to the fact it is grounded on human interaction. Fraudsters know the call center is the
The Importance of Customer Experience Within the Growing Conversational Economy
As companies move to compete on customer experience as a strategic imperative, it has become a top priority for a large percentage of enterprises. We
Answering Your Questions About the Conversational Economy
What do we mean by the conversational economy? This is an economy driven by interaction. Currently, that means always-on internet connectivity, access to products and
Welcoming Voice Comes With Hurdles | Technological and Generational
As the conversational economy grows and intertwines within businesses, it becomes more and more clear that this won’t be an entirely easy path. There are
Voice Intelligence | Where Voice, and Fraudsters, Are Headed
We all know KBAs, or knowledge based authentication questions, are outdated – but can you imagine a world that relies solely on an authentication method
A Fraudster’s Holiday | Contact Center Fraud in Retail
With the impending stresses of Black Friday, Cyber Monday, and other holiday shopping activities on the horizon, it is easy to forget to consider that