Pindrop® Pulse: Stay Connected, Stay Informed, and Stay Ahead VIEW NOW →

ANTI-FRAUD & AUTHENTICATION FOR THE CONTACT CENTER

Pindrop Security™ technology provides authentication and anti-fraud solutions for next generation contact centers, enabling seamless verification of callers while protecting against threats in a customer-not-present environment.

 

 

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CALL CENTER AUTHENTICATION AND FRAUD PREVENTION HAVE BROKEN

Call Center exist to deliver fast, direct, and highly effective customer service. However, single-factor authentication, knowledge based authentication questions, and unprotected IVRs have allowed fraud to proliferate across the organization. Pindrop can help contact centers defend themselves against attacks and provide a better authentication experience for customers.

Fraud Loss

Ineffective call center security leaves the door open to cross-channel attacks

Operational Costs

Legacy security solutions are expensive and increase average handle time (AHT)

Customer Experience

False positives and endless questioning create a frustrating customer experience

Brand Reputation Risk

Reputation-damaging data breaches and fraud losses often start in the call center