ANTI-FRAUD & AUTHENTICATION FOR THE CONTACT CENTER
Pindrop Security™ technology provides authentication and anti-fraud solutions for next generation contact centers, enabling seamless verification of callers while protecting against threats in a customer-not-present environment.
CALL CENTER AUTHENTICATION AND FRAUD PREVENTION HAVE BROKEN
Call Center exist to deliver fast, direct, and highly effective customer service. However, single-factor authentication, knowledge based authentication questions, and unprotected IVRs have allowed fraud to proliferate across the organization. Pindrop can help contact centers defend themselves against attacks and provide a better authentication experience for customers.
Fraud Loss
Ineffective call center security leaves the door open to cross-channel attacks
Operational Costs
Legacy security solutions are expensive and increase average handle time (AHT)
Customer Experience
False positives and endless questioning create a frustrating customer experience
Brand Reputation Risk
Reputation-damaging data breaches and fraud losses often start in the call center
