ANTI-FRAUD & AUTHENTICATION FOR THE CONTACT CENTER

Pindrop Security™ technology provides authentication and anti-fraud solutions for next generation contact centers, enabling seamless verification of callers while protecting against threats in a customer-not-present environment.

CALL CENTER AUTHENTICATION AND FRAUD PREVENTION HAVE BROKEN

Call Center exist to deliver fast, direct, and highly effective customer service. However, single-factor authentication, knowledge based authentication questions, and unprotected IVRs have allowed fraud to proliferate across the organization. Pindrop can help contact centers defend themselves against attacks and provide a better authentication experience for customers.

FRAUD LOSS

Ineffective call center security leaves the door open to cross-channel attacks

OPERATIONAL COSTS

Legacy security solutions are expensive and increase average handle time (AHT)

CUSTOMER EXPERIENCE

False positives and endless questioning create a frustrating customer experience

BRAND REPUTATION RISK

Reputation-damaging data breaches and fraud losses often start in the call center

SOLUTIONS THAT STAND ALONE BUT WORK BETTER TOGETHER

Call center authentication and fraud prevention go hand-in-hand to achieve a positive customer experience without sacrificing identity assurance.

“Voice isn’t the past. Voice is the future. It’s the platform for the future. This is the company that, in my opinion, is going to lead both in security and authentication.”

SEE HOW OTHERS HAVE ACHIEVED SUCCESS WITH PINDROP

solutions_UI_promofooter@2x (1)