February 12, 2020
The 5-Point Customer Experience Health Check for Contact Centers
The 5-Point Customer Experience Health Check for Contact Centers Often…
Pindrop Security™ technology provides authentication and anti-fraud solutions for next generation contact centers, enabling seamless verification of callers while protecting against threats in a customer-not-present environment.
Call centers exist to deliver fast, direct, and highly effective customer service. However, single-factor authentication processes and other legacy solutions are preventing them from living up to that potential.
Ineffective call center security leaves the door open to cross-channel attacks
Legacy security solutions are expensive and increase average handle time (AHT)
False positives and endless questioning create a frustrating customer experience
Reputation-damaging data breaches and fraud losses often start in the call center