In This Section

Solutions Overview

ANTI-FRAUD & AUTHENTICATION

FOR CALL CENTERS

Pindrop provides authentication and anti-fraud solutions for next generation call centers, enabling seamless verification of callers while protecting against threats in a customer-not-present environment.

 

 

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CALL CENTER AUTHENTICATION IS BROKEN

Call centers exist to deliver fast, direct, and highly effective customer service. However, single-factor authentication processes and other legacy solutions are preventing them from living up to that potential.

Fraud Loss

Ineffective call center security leaves the door open to cross-channel attacks

Operational Costs

Legacy security solutions are expensive and increase average handle time (AHT)

Customer Experience

False positives and endless questioning create a frustrating customer experience

Brand Reputation Risk

Reputation-damaging data breaches and fraud losses often start in the call center

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PSCU and Pindrop Block $1 Million in Fraud in One Month