Anti-Fraud & Voice Authentication for the Contact Center

Pindrop Security™ technology provides authentication and anti-fraud solutions for next generation contact centers, enabling seamless verification of callers while protecting against threats in a customer-not-present environment.

 

 

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CALL CENTER AUTHENTICATION IS BROKEN

Call centers exist to deliver fast, direct, and highly effective customer service. However, single-factor authentication processes and other legacy solutions are preventing them from living up to that potential.

Fraud Loss

Ineffective call center security leaves the door open to cross-channel attacks

Operational Costs

Legacy security solutions are expensive and increase average handle time (AHT)

Customer Experience

False positives and endless questioning create a frustrating customer experience

Brand Reputation Risk

Reputation-damaging data breaches and fraud losses often start in the call center

In a race of information vs. misinformation, what will deep fakes and data breaches look like? Register for our webinar to learn how to defend against these types of threats