ANTI-FRAUD & AUTHENTICATION FOR THE CONTACT CENTER
Pindrop Security™ technology provides authentication and anti-fraud solutions for next generation contact centers, enabling seamless verification of callers while protecting against threats in a customer-not-present environment.
CALL CENTER AUTHENTICATION AND FRAUD PREVENTION HAVE BROKEN
Call Center exist to deliver fast, direct, and highly effective customer service. However, single-factor authentication, knowledge based authentication questions, and unprotected IVRs have allowed fraud to proliferate across the organization. Pindrop can help contact centers defend themselves against attacks and provide a better authentication experience for customers.
FRAUD LOSS
Ineffective call center security leaves the door open to cross-channel attacks
OPERATIONAL COSTS
Legacy security solutions are expensive and increase average handle time (AHT)
CUSTOMER EXPERIENCE
False positives and endless questioning create a frustrating customer experience
BRAND REPUTATION RISK
Reputation-damaging data breaches and fraud losses often start in the call center
SOLUTIONS THAT STAND ALONE BUT WORK BETTER TOGETHER
Call center authentication and fraud prevention go hand-in-hand to achieve a positive customer experience without sacrificing identity assurance.
TELCO
Passport verifies a phone number is valid before a caller engages with an IVR or speaks to an agent, enabling contact centers to trust their caller ID.
IVR
Eliminating the need to force an authentication event in the IVR increases enrollment rates and decreases opt-out rates. With a robust set of multi-factor credentials, call centers can securely contain callers in the IVR while giving customers more self-service options.
AGENT
Whether callers interact with an IVR or opt to speak to an agent — Pindrop credentials follow customers across the lifecycle of each call.
TELCO
Protect provides high-accuracy spoof detection services by identifying fraudulent calls within the carrier network before they are even connected to the IVR or agent.
IVR
Pindrop’s technology fights account mining activities, brute force attempts, and robotic dialing. With Protect, call centers are safeguarded from fraudsters attempting to identify and take over legitimate customer accounts.
AGENT
Protect provides agents with a real-time fraud risk score, including detailed voice, device, and behavior information. With Protect, agents can focus on providing quality service to trusted customers.
TELCO
IVR
AGENT
COMBINED, PINDROP’S AUTHENTICATION AND ANTI-FRAUD SOLUTIONS MAKE UP PINDROP PANORAMA, OFFERING A SECURE CUSTOMER EXPERIENCE THROUGHOUT THE LIFECYCLE OF EACH CALL.
From the carrier to the IVR and agent, call centers that deploy Pindrop’s solutions can seamlessly authenticate legitimate callers and weed out fraudsters, while decreasing average handle times and cost per call.
“Voice isn’t the past. Voice is the future. It’s the platform for the future. This is the company that, in my opinion, is going to lead both in security and authentication.”
SEE HOW OTHERS HAVE ACHIEVED SUCCESS WITH PINDROP
