ANTI-FRAUD & AUTHENTICATION FOR THE CONTACT CENTER
Pindrop Security™ technology provides authentication and anti-fraud solutions for next generation contact centers, enabling seamless verification of callers while protecting against threats in a customer-not-present environment.
CALL CENTER AUTHENTICATION AND FRAUD PREVENTION HAVE BROKEN
Call Center exist to deliver fast, direct, and highly effective customer service. However, single-factor authentication, knowledge based authentication questions, and unprotected IVRs have allowed fraud to proliferate across the organization. Pindrop can help contact centers defend themselves against attacks and provide a better authentication experience for customers.
Ineffective call center security leaves the door open to cross-channel attacks
Legacy security solutions are expensive and increase average handle time (AHT)
False positives and endless questioning create a frustrating customer experience
BRAND REPUTATION RISK
Reputation-damaging data breaches and fraud losses often start in the call center
SOLUTIONS THAT STAND ALONE BUT WORK BETTER TOGETHER
Call center authentication and fraud prevention go hand-in-hand to achieve a positive customer experience without sacrificing identity assurance.
Passport verifies a phone number is valid before a caller engages with an IVR or speaks to an agent, enabling contact centers to trust their caller ID.
Eliminating the need to force an authentication event in the IVR increases enrollment rates and decreases opt-out rates. With a robust set of multi-factor credentials, call centers can securely contain callers in the IVR while giving customers more self-service options.
Whether callers interact with an IVR or opt to speak to an agent — Pindrop credentials follow customers across the lifecycle of each call.
“Voice isn’t the past. Voice is the future. It’s the platform for the future. This is the company that, in my opinion, is going to lead both in security and authentication.”