July 9, 2019
The Story of a Top 10 Insurance Company
In the insurance industry, many insurers run into problems with…
Pindrop Security™ technology provides authentication and anti-fraud solutions for next generation contact centers, enabling seamless verification of callers while protecting against threats in a customer-not-present environment.
Call centers exist to deliver fast, direct, and highly effective customer service. However, single-factor authentication processes and other legacy solutions are preventing them from living up to that potential.
Ineffective call center security leaves the door open to cross-channel attacks
Legacy security solutions are expensive and increase average handle time (AHT)
False positives and endless questioning create a frustrating customer experience
Reputation-damaging data breaches and fraud losses often start in the call center
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