February 12, 2020
The 5-Point Customer Experience Health Check for Contact Centers
The 5-Point Customer Experience Health Check for Contact Centers Often…
Behavioral Analytics
BEHAVIOR ANALYTICS FOR
ANTI-FRAUD & AUTHENTICATION
Using these behavioral herusitics and the Pindrop consortium, enterprises are alerted to robotic dialing and account takeover patterns as well as historical behavior of the caller.
BEHAVIOR ANALYTICS FOR ANTI-FRAUD & AUTHENTICATION
Using behavioral herusitics,and the Pindrop consortium enterprises are alerted to robotic dialing and account takeover patterns as well as historical behavior of the caller.
CREDENTIAL
Analyze keypress arrival time to compare a caller’s behavior against an enrolled Toneprint™
RISK SCORE
Examine keypress interactions to identify robotic dialing and account takeover activity in the IVR.
COVERAGE
Caller’s reputation and historical calls patterns can help alert to first time fraud callers.
WHY OUR TECHNOLOGY IS DIFFERENT
See how Pindrop helped a large North American bank implement multi-factor authentication within its non-speech-enabled IVR with Phoneprinting and Toneprinting technologies.