March 30, 2020
#WFH: 3 Tools to Tackle Call Center Fraud, Even From Home
The world is dealing with a “hundred-year” event, caused by…
Using these behavioral herusitics and the Pindrop consortium, enterprises are alerted to robotic dialing and account takeover patterns as well as historical behavior of the caller.
Using behavioral herusitics,and the Pindrop consortium enterprises are alerted to robotic dialing and account takeover patterns as well as historical behavior of the caller.
Analyze keypress arrival time to compare a caller’s behavior against an enrolled Toneprint™
Examine keypress interactions to identify robotic dialing and account takeover activity in the IVR.
Caller’s reputation and historical calls patterns can help alert to first time fraud callers.
See how Pindrop helped a large North American bank implement multi-factor authentication within its non-speech-enabled IVR with Phoneprinting and Toneprinting technologies.