BEHAVIORAL ANALYTICS

BEHAVIOR ANALYTICS FOR

ANTI-FRAUD & AUTHENTICATION

Using these behavioral heuristics and the Pindrop consortium, enterprises are alerted to robotic dialing and account takeover patterns as well as historical behavior of the caller.

WHAT IS BEHAVIORAL ANALYSIS?

Using these behavioral herusitics,and the Pindrop consortium enterprises are alerted to robotic dialing and account takeover patterns as well as historical behavior of the caller.

FRAUD TACTICS

Fraudsters identify and take over legitimate accounts by using automated bots in the IVR to test large numbers of stolen credentials and credit card numbers. Pindrop's technology fights account mining activities, brute force attempts, and robotic dialing.

REPUTATION ANALYSIS

Pindrop Global consortium can provide details on how often your caller is dialing you, if they have been flagged by other Consortium members, or if their number if from a deactivated account.

BEHAVIOR ANALYSIS

Every caller exhibits unique behavior patterns when engaging with a call center. By classifying the cadence of each keypress, Pindrop establishes patterns for every genuine caller for authentication.

BEHAVIOR ANALYTICS FOR ANTI-FRAUD & AUTHENTICATION

Using behavioral herusitics,and the Pindrop consortium enterprises are alerted to robotic dialing and account takeover patterns as well as historical behavior of the caller.

CREDENTIAL

Analyze keypress arrival time to compare a caller’s behavior against an enrolled Toneprint™

RISK SCORE

Examine keypress interactions to identify robotic dialing and account takeover activity in the IVR.

COVERAGE

Caller’s reputation and historical calls patterns can help alert to first time fraud callers. 

WHY OUR TECHNOLOGY IS DIFFERENT

See how Pindrop helped a large North American bank implement multi-factor authentication within its non-speech-enabled IVR with Phoneprinting and Toneprinting technologies.

OUR SOLUTIONS KEEP CALL CENTERS SAFE.