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Solutions Overview

Pindrop provides authentication and anti-fraud solutions for next generation call centers, enabling seamless verification of callers while protecting against threats in a customer-not-present environment.

Technologies Overview

Our proprietary technologies work together to create advanced and secure fraud prevention services for the call center.

Datasheet

What is Phoneprinting™

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Industries Overview

We protect the world's largest call centers across all industries, from healthcare and government to telecommunications and more.

Case Study

Securing the Call Center in Financial Institutions

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All Resources

From white papers and webinars to videos and more, we cover everything from fraud protection to call center trends.

Report

2017 Call Center Fraud Report

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Welcoming the Conversational Economy | Securing the Voice Channel

In our latest study, 500 IT and business leaders across the US, France, Germany, and the UK were surveyed to find 85 percent of businesses expect to use voice technology in the next year despite significant security fears. Coming together to create a “Conversational Economy,” 28 percent of businesses currently communicate with customers via voice technology including Microsoft’s Cortana and…

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January 25, 2018

Introducing Groundbreaking Pindrop® Passport: Deep Voice™ Biometrics, Toneprinting™ Technology, and Phoneprinting™ Technology

Today’s Authentication Challenges Enterprises’ reliance on knowledge based authentication questions (KBAs), stand-alone voice biometrics, and other legacy authentication solutions have compromised customer experience by extending…

January 10, 2018

Top Blogs of 2017: Fraudsters, Data Breaches, and All Things Voice

Last year, the phone channel experienced a variety of advancements and setbacks, from an additional spike in call center fraud to the discovery of mass…

December 27, 2017

Fraud and Chargebacks Pose a Serious Threat to Holiday Profits

By Ann-Marie Stagg, Chief Executive of the Call Centre Management Association The 2017 shopping season is wrapping up, but — for many retail contact centres…

December 27, 2017

2017: The Year of Breaches, Failing PII, and the Voice Movement

By Shawn Hall, Director of Fraud Prevention & Strategy The anti-fraud and authentication industry has seen some major happenings in 2017. Overall, we saw an…

November 22, 2017

The Fraudsters’ Holiday: Retail Call Centers Should Brace for Impact

As the holidays approach, shoppers gear up to find the best deals to supplement their wish lists and fraudsters prepare to take advantage of these…

November 22, 2017

Call Center Fraud Vectors & Fraudsters Defeated | Recap

Following Call Center Fraud Vectors & Fraudsters: Analyzed, Pindrop’s Director of Fraud Prevention and Strategy, Shawn Hall, hosted a webinar explaining the methods used to…

October 31, 2017

Data Breaches: The Death Knell of KBA

In the 1930s, the United States introduced Social Security Numbers to keep track of workers’ wages and their Social Security Program contributions. Today, the private…

October 25, 2017

Call Center Fraud Vectors & Fraudsters Analyzed Revisited

Pindrop® Labs has analyzed hundreds of millions of calls, collecting data from the top eight U.S. banks, top five insurers, and additional enterprise call centers.…

October 18, 2017

Call Center Criminals Unmasked | Real-Life Fraudsters & Audio Recordings

Call center criminals are becoming increasingly sophisticated in order to maneuver around authentication and security measures, granting them access to sensitive information. It is evident…

October 4, 2017

Tackling the 113% Fraud Increase in Call Centers | Webinar Recap

Focused on phone fraud prevention and securing the increasingly ubiquitous voice interface, Pindrop® Labs’ analyzed over half a billion calls to determine that call center…

September 28, 2017

How Pindrop Protect®, Hi-Def Phoneprinting, and Machine Learning Help Secure Enterprise Call Centers

The Growing Impact of Fraud The rising threat of fraud for omnichannel organizations often fails to extend security to all customer touch points. While physical…

September 14, 2017 | Dennis Fisher

Senator Seeks Privacy Answers on Face ID

As tech enthusiasts pour over the design details of the iPhone X and swoon at the thought of a quarter-inch more screen space, some lawmakers…

Introducing Pindrop® Express – Authenticate without compromise.