Pindrop® Pulse: Stay Connected, Stay Informed, and Stay Ahead VIEW NOW →

Introducing Pindrop Trace: Fraud Detection Using Graph Analytics And Link Analysis For Contact Centers

What is Graph Analysis For Fraud Detection? Graph analysis Is the process of analyzing data stored in graph format. Graphs are mathematical structures that represent relationships between various objects and when modeled are visualized with nodes and edges like the image above.  Nodes for the purpose of fraud detection would be the accounts, calls, transactions, and other data points- while…
June 23, 2020
How Monitoring Your IVR Helps Predict and Reduce Fraud in the Contact Center
Fraudulent activity in the IVR has become a tool for more sophisticated fraudsters and scammers to gain sensitive data that puts contact centers and financial…
Read More →
June 10, 2020
Is Your Contact Center AI Biased?
How to Reduce Bias: Optimizing AI and Machine Learning For Contact Centers Bias exists everywhere in our society. And while some biases are largely harmless,…
Read More →
June 9, 2020
Before we adopt long-term work from home, we have to grapple with the risks  The second quarter of 2020 has been a massive experiment for…
Read More →
May 22, 2020 | Mike Yang
COVID-19 Research
Consumer experience and biometrics are at a crossroad as consumers nervously re-emerge  By Vijay Balsarubimaniyan, CEO Pindrop I recently did something I haven’t done in…
Read More →
May 19, 2020
Fraudster Central
Read More →
May 14, 2020
How to Avoid Fraud and Service Gaps While Building a Sustainable Contact Center Strategy for the Future
The financial services industry is reacting in real-time as widespread telecommuting and a general environment of confusion has exposed an uptick in fraudulent activity and…
Read More →
May 13, 2020
The Distraction Factor: In Times of Disruption, Fraudsters See an Opportunity
Opportunistic fraudsters are utilizing evolving scripts and increasingly sophisticated technologies and tactics to exploit contact center teams amid heightened distraction. Contact center agents and analysts…
Read More →
May 11, 2020
#WFH: 3 Ways to Ensure Customer Experience in Restructured Call Centers
Ensuring customer experience in a large organization is often tricky as trainers and trainees, as well as their environments, vary. However, in the contact center,…
Read More →
May 7, 2020
Same Tactics, Different Scripts: What Contact Center Fraud Sounds Like in the Age of Coronavirus
Fraudsters thrive during periods of chaos and uncertainty. Any disruption to the status quo provides an opportunity to seize sensitive consumer data and leverage it…
Read More →
May 4, 2020
Tap to Cloud: The Power of Pindrop At Any Stage of Your Cloud Journey
The cloud offers a lot of great functionality for contact centers, from slashing operational costs to reducing the burden on staff. However, despite its many…
Read More →
April 28, 2020
The Security Threats to Your Call Center are Changing: 3 Actionable Solutions to Current Challenges
Whole segments of the financial services industry have had to transition to remote working. As a result, banks, insurance companies, retailers, and credit card issuers…
Read More →
April 27, 2020
Multifactor Authentication is Imperative
Multi-factor authentication is prevalent in today’s world. From email to bank logins, many companies have employed tools like 2-factor verification to make their services more…
Read More →