Pindrop® Pulse: Stay Connected, Stay Informed, and Stay Ahead VIEW NOW →

Knowledge-Based Authentication (KBA) is on the Outs, but Remain Useful

There was a point in time where knowledge-based authentication (KBA) questions were an effective form of identification. But that time is gone. It’s likely that more personal information about each and every one of us is available on the web than any time before in history, and the growing amount of cybersecurity incidents each year isn’t helping. Pindrop’s data shows…
March 10, 2021
The Law of Unintended Consequences
An Excerpt from section 5 of The 2021 Voice Intelligence and Security Report. Unintended consequences is a popular topic when it comes to security. In…
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January 26, 2021
Partnership Announcement – TiVo & Pindrop
Pindrop has partnered with TiVo to deliver a more streamlined and frictionless content discovery experience for consumers, unlocked through voice AI. This partnership enables a…
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January 8, 2021
Pindrop Picks Up Another Cybersecurity Award- Early in 2021
Pindrop was named a hot cybersecurity company in 2021 by cybercrime magazine. This annual list recognizes the most innovative companies in cybersecurity. Pindrop has made…
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November 19, 2020
Introducing Pindrop Trace: Fraud Detection Using Graph Analytics And Link Analysis For Contact Centers
What is Graph Analysis For Fraud Detection? Graph analysis Is the process of analyzing data stored in graph format. Graphs are mathematical structures that represent…
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September 17, 2020
Pindrop Loves Voice: But We Don’t Need It To Stop Fraud
At Pindrop, we love voice. It is our company’s mission to provide security, identity and trust for every voice interaction. We believe in a world…
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August 4, 2020
The Psychology of Fraud: I want to believe
On a quiet Friday afternoon a family member of mine, who will remain anonymous for my own protection, received an email from a man from…
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August 3, 2020
How Identifying Key Behaviors in the IVR Helps Predict and Reduce Fraud in the Contact Center
Fraudulent activity in the IVR has become a tool for more sophisticated fraudsters and scammers to gain sensitive data that puts contact centers and financial…
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July 24, 2020
Contact Centre Anti-Fraud Advantages Shine In International Fraud & Privacy Report
The Raconteur Fraud and Privacy Report Provides Actionable Contact Centre Insight  At Pindrop, we regularly publish resources, run training sessions, and offer tools and research to Contact Centres Leaders. Assisting…
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July 20, 2020
Intro to Vishing: How Consumer-Focused Attacks are Costing You Money and What You Can Do About It
Fraud was never fun – its costs for corporations can climb high when you consider the personnel, re-issuance, and other remediation costs incurred on the…
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July 16, 2020
Contact Center Authentication: Your Guide for 2021
Contact center authentication defends your business, but many leaders are struggling with choosing the best type of authentication solution for them. In addition, recent shifts…
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July 16, 2020
Contact Center Network Vulnerabilities: IVR Security Best Practices for Fighting Fraud in 2021 and Beyond
As the contactless economy evolves from necessity to preferred – the lines between fraud attacks have been blurred. Increasingly criminals have begin stitching together information…
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July 13, 2020
[VIDEO] Protecting the IVR
Are you using an Interactive Voice Response (IVR) system to serve your customers? Convenience may give way to fraud if companies aren’t careful. 60% of…
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