Pindrop for Amazon Connect | A Balancing Act

Defending the phone channel presents various challenges, especially due to the fact it is grounded on human interaction. Fraudsters know the call center is the weakest link compared to other potential avenues in most enterprises. As security technology has evolved over the years, fraudsters have followed closely behind – adapting to continue to obtain the information that drives their own…

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October 15, 2019

ICX Card Issuer Summit Report Out – October 2019 Chicago IL

On October 1st, a group of leading professionals from the credit card issuing industry gathered at Chicago’s Fairmont hotel to participate in a full day…

Trends in Insurance | How Can We Prevent Fraud?

Across the board, insurers found they were experiencing a huge uptick in fraud. As insurers (and other enterprises across industries) invest in technology to prevent…

The Story of a Top 10 Insurance Company

In the insurance industry, many insurers run into problems with data privacy and account takeover. Fraudsters often target independent accounts from insurance agents, because that…

AI | Infant Technology in Training

The promise of artificial intelligence is too attractive to ignore. Ideas range from discerning trends we are currently unable to see and optimizing decision making…

Deepfakes | What You Need To Know

Let’s start off with something simple: what is a deepfake? Deepfakes can include anything from audio to video content that appear to look and sound…

Authentication Myths | Reaching Critical Mass – Quick & Easy

Reaching critical mass for enrollment can be defined as having enrolled a large portion of your customer base to justify the purchase price of the…

Authentication Myths | Knowledge Based Authentication Works

To be fair, there was a point in time where knowledge based authentication questions (KBAs) were an effective form of identification. But that time is…

Authentication Myths | Keeping the Bad Guys Out

Sorry folks, authentication solutions won’t keep all the bad guys out. Authentication solutions allow the good guys to be identified – but that doesn’t mean…

Authentication Myths | The Truth About Voice Biometrics

Voice biometrics create an impenetrable obstacle for fraudsters. Fact or fiction? The answer to this may seem obvious – fiction. However, claims like voice biometrics…

How A Top 10 Stock Brokerage Reduced Average Call Handle Time

Did you know $14 billion is lost annually to phone fraud? Making the call center a common target to fraudsters, as most enterprises’s weakest link.…

Authentication Myths | Do You Know What You’re Dealing With?

Today, a battle wages between what is fake and what is real. This warfare has extended into our day-to-day use of technology as we begin…

The Madness of March | Will Your Authentication Solution Stand Up?

Each year in the spring, the NCAA holds a basketball tournament which is divided into brackets, and ultimately brings together two teams to compete in…