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Solutions Overview

Pindrop provides authentication and anti-fraud solutions for next generation call centers, enabling seamless verification of callers while protecting against threats in a customer-not-present environment.

Technologies Overview

Our proprietary technologies work together to create advanced and secure fraud prevention services for the call center.

Datasheet

What is Phoneprinting™

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Industries Overview

We protect the world's largest call centers across all industries, from healthcare and government to telecommunications and more.

Case Study

Securing the Call Center in Financial Institutions

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All Resources

From white papers and webinars to videos and more, we cover everything from fraud protection to call center trends.

Report

2017 Call Center Fraud Report

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RSA | Security, Voice, and the Anatomy of Fraud

Known as a venue for exchanging ideas, networking, and learning about the latest security trends, the RSA Conference will take place from April 16 – 19 in San Francisco. RSA aims to bring together all elements of cybersecurity and help organizations stay ahead of threats through a multitude of speakers, keynote sessions, and networking events. This year, Pindrop will be hosting presentations…

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October 31, 2017

Data Breaches: The Death Knell of KBA

In the 1930s, the United States introduced Social Security Numbers to keep track of workers’ wages and their Social Security Program contributions. Today, the private…

October 25, 2017

Call Center Fraud Vectors & Fraudsters Analyzed Revisited

Pindrop® Labs has analyzed hundreds of millions of calls, collecting data from the top eight U.S. banks, top five insurers, and additional enterprise call centers.…

October 18, 2017

Call Center Criminals Unmasked | Real-Life Fraudsters & Audio Recordings

Call center criminals are becoming increasingly sophisticated in order to maneuver around authentication and security measures, granting them access to sensitive information. It is evident…

October 4, 2017

Tackling the 113% Fraud Increase in Call Centers | Webinar Recap

Focused on phone fraud prevention and securing the increasingly ubiquitous voice interface, Pindrop® Labs’ analyzed over half a billion calls to determine that call center…

September 28, 2017

How Pindrop Protect®, Hi-Def Phoneprinting, and Machine Learning Help Secure Enterprise Call Centers

The Growing Impact of Fraud The rising threat of fraud for omnichannel organizations often fails to extend security to all customer touch points. While physical…

September 14, 2017 | Dennis Fisher

Senator Seeks Privacy Answers on Face ID

As tech enthusiasts pour over the design details of the iPhone X and swoon at the thought of a quarter-inch more screen space, some lawmakers…

September 13, 2017 | Dennis Fisher

Privacy Advocates Urge Better Protection for Financial Data

Privacy advocates are urging Congress to make major changes to the security and privacy guidance given to financial companies, and make breach notifications mandatory. In…

September 12, 2017

BlueBorne Attack Threatens IoT Devices

Researchers have developed a new attack against Bluetooth-enabled devices that takes advantage of the fact that these devices are always listening for connections and can…

September 12, 2017 | Dennis Fisher

We’ve Reached Peak Data Breach

It would seem that data breaches have now reached their logically absurd peak. The compromise of Equifax, revealed last Thursday evening, is the kind of…

September 11, 2017 | Dennis Fisher

Overlay Attack Threatens Many Android Users

A vulnerability in nearly all of the current versions of Android can be used by attackers to execute an overlay attack to trick users into…

September 8, 2017

Mass Data Breaches Mean Trouble for Call Center Security

It seems every month we hear about a new massive data breach. According to CNN and Risk Based Security, more than 149 billion consumer records…

September 8, 2017

How 3 Premier Call Centers Are Reducing Fraud With Pindrop

With $14 billion lost annually to phone fraud, the call center remains a common target to fraudsters. Legacy authentication methods including caller identification, knowledge based…

Pindrop® Panorama: Beating the Balancing Act of Security and Customer Service