Measuring STIR/SHAKEN Attestations Against ANI Validation

October 2021 Data Report: Measuring S/S Attestations against VeriCall® Technology’s ANI Validation Summary of Key Findings Next Caller, a Pindrop® Company, reviewed the analyses conducted of SIP Header information by its VeriCall® Technology of approximately 109.5 million telephone calls from April 2021 through September 2021, finding that: A significant majority (64%-76% each month) of calls had no attestation by a…

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August 22, 2021

Things You Can Do to Improve Your Contact Center’s CX

In today’s technology-obsessed world, the way customers communicate with businesses has changed. In addition to the good old phone call, we now also have email,…

August 16, 2021

How to Make KBA’s Work for Your Contact Center

Knowledge Based-Authentication (KBA) questions attempt to validate identity using information that, in theory, only the account owner could answer. Knowledge-based authentication comes in two flavors:…

Colonel Mustard in the Contact Center, with a Cell Phone!

Fans of the board game turned cult classic film Clue, or Cluedo as it is known in other parts of the world, know it is…

Account Risk Adds a New Dimension to Fight Fraud

Today’s fraud tools are typically designed to focus on real-time prevention at the customer access point. Limiting fraud detection to look at real-time events can…

KNOWLEDGE DOES NOT EQUAL SECURITY

Airlines, banks, stock exchanges, and trading platforms suffered brief website outages this week1 after a key piece of internet infrastructure failed, sparking the second major…

Fraudsters Are Exploiting Cash Sharing Apps

Cash sharing apps are increasing in popularity for sending and receiving money. As many as 29% of North American transactions originate from a digital wallet…

Microsoft’s Acquisition of Nuance – Implications for the Voice Authentication and Security Industry

Microsoft’s entry into voice biometrics with the acquisition of Nuance seems to support our ongoing position that voice is the future for both business and…

WHY OTPs CEASED CATCHING THOSE OTP (ON THE PROWL)

One-Time Passwords (OTPs) were created to help enhance security, as they can protect you from an identity theft attack. OTPs can take the form of…

Facebook Breach Means More Munitions for Fraudster ATO attempts

500 million Facebook users’ personal information including phone numbers has been scrapped from Facebook website and published to the dark web.¹ Back in January, a user…

The Law of Unintended Consequences

An Excerpt from section 5 of The 2021 Voice Intelligence and Security Report. Unintended consequences is a popular topic when it comes to security. In…

January 26, 2021

Partnership Announcement – TiVo & Pindrop

Pindrop has partnered with TiVo to deliver a more streamlined and frictionless content discovery experience for consumers, unlocked through voice AI. This partnership enables a…

January 8, 2021

Pindrop Picks Up Another Cybersecurity Award- Early in 2021

Pindrop was named a hot cybersecurity company in 2021 by cybercrime magazine. This annual list recognizes the most innovative companies in cybersecurity. Pindrop has made…