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The Psychology of Fraud: I want to believe

On a quiet Friday afternoon a family member of mine, who will remain anonymous for my own protection, received an email from a man from Australia claiming to be a long lost brother. Since her father had recently passed away, a new familial connection can seem like a very pleasant prospect. The moment I heard this, my disbelief began immediately.…
May 22, 2020 | Mike Yang
COVID-19 Research
Consumer experience and biometrics are at a crossroad as consumers nervously re-emerge  By Vijay Balsarubimaniyan, CEO Pindrop I recently did something I haven’t done in…
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May 19, 2020
Fraudster Central
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May 14, 2020
How to Avoid Fraud and Service Gaps While Building a Sustainable Contact Center Strategy for the Future
The financial services industry is reacting in real-time as widespread telecommuting and a general environment of confusion has exposed an uptick in fraudulent activity and…
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May 13, 2020
The Distraction Factor: In Times of Disruption, Fraudsters See an Opportunity
Opportunistic fraudsters are utilizing evolving scripts and increasingly sophisticated technologies and tactics to exploit contact center teams amid heightened distraction. Contact center agents and analysts…
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May 11, 2020
#WFH: 3 Ways to Ensure Customer Experience in Restructured Call Centers
Ensuring customer experience in a large organization is often tricky as trainers and trainees, as well as their environments, vary. However, in the contact center,…
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May 7, 2020
Same Tactics, Different Scripts: What Contact Center Fraud Sounds Like in the Age of Coronavirus
Fraudsters thrive during periods of chaos and uncertainty. Any disruption to the status quo provides an opportunity to seize sensitive consumer data and leverage it…
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May 4, 2020
Tap to Cloud: The Power of Pindrop At Any Stage of Your Cloud Journey
The cloud offers a lot of great functionality for contact centers, from slashing operational costs to reducing the burden on staff. However, despite its many…
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April 28, 2020
The Security Threats to Your Call Center are Changing: 3 Actionable Solutions to Current Challenges
Whole segments of the financial services industry have had to transition to remote working. As a result, banks, insurance companies, retailers, and credit card issuers…
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April 27, 2020
Multifactor Authentication is Imperative
Multi-factor authentication is prevalent in today’s world. From email to bank logins, many companies have employed tools like 2-factor verification to make their services more…
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April 22, 2020
4 Tips for Optimizing Your Remote Workforce
The world’s largest companies are facing an uphill climb in pursuit of call center overhauls to address rapid infrastructure changes caused by the Coronavirus. Reductions…
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April 13, 2020
In Case You Missed It: Social Engineering
Last week, Sales Engineers Jay Hart & Dave Dalebroux facilitated an engaging discussion concerning the rise of social engineering, the how and why social engineers…
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April 13, 2020
Don’t Miss Our Next Webinar: Fraud in the IVR
This week, Thursday, April 16, join Sales Engineers, Darren Baldwin and Shawn Hall for an in-depth discussion on how and why criminals are assaulting your…
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