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Pindrop® Express | Authentication, Risk, CX and the Enterprise

Businesses today often suffer from lagging or inefficient authentication solutions – from knowledge based authentication questions (KBAs) to simple caller ID verification. These traditional methods are tedious and create friction within the overall customer experience, extending call handle time which also impacts operational costs. Additionally, we are moving into an era defined by a conversational economy – which has placed…
December 27, 2017
Fraud and Chargebacks Pose a Serious Threat to Holiday Profits
By Ann-Marie Stagg, Chief Executive of the Call Centre Management Association The 2017 shopping season is wrapping up, but — for many retail contact centres…
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December 27, 2017
2017: The Year of Breaches, Failing PII, and the Voice Movement
By Shawn Hall, Director of Fraud Prevention & Strategy The anti-fraud and authentication industry has seen some major happenings in 2017. Overall, we saw an…
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November 22, 2017
The Fraudsters’ Holiday: Retail Call Centers Should Brace for Impact
As the holidays approach, shoppers gear up to find the best deals to supplement their wish lists and fraudsters prepare to take advantage of these…
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November 22, 2017
Call Center Fraud Vectors & Fraudsters Defeated | Recap
Following Call Center Fraud Vectors & Fraudsters: Analyzed, Pindrop’s Director of Fraud Prevention and Strategy, Shawn Hall, hosted a webinar explaining the methods used to…
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October 31, 2017
Data Breaches: The Death Knell of KBA
In the 1930s, the United States introduced Social Security Numbers to keep track of workers’ wages and their Social Security Program contributions. Today, the private…
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October 25, 2017
Call Center Fraud Vectors & Fraudsters Analyzed Revisited
Pindrop® Labs has analyzed hundreds of millions of calls, collecting data from the top eight U.S. banks, top five insurers, and additional enterprise call centers.…
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October 18, 2017
Call Center Criminals Unmasked | Real-Life Fraudsters & Audio Recordings
Call center criminals are becoming increasingly sophisticated in order to maneuver around authentication and security measures, granting them access to sensitive information. It is evident…
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October 4, 2017
Tackling the 113% Fraud Increase in Call Centers | Webinar Recap
Focused on phone fraud prevention and securing the increasingly ubiquitous voice interface, Pindrop® Labs’ analyzed over half a billion calls to determine that call center…
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September 28, 2017
How Pindrop Protect®, Hi-Def Phoneprinting, and Machine Learning Help Secure Enterprise Call Centers
The Growing Impact of Fraud The rising threat of fraud for omnichannel organizations often fails to extend security to all customer touch points. While physical…
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September 14, 2017 | Dennis Fisher
Senator Seeks Privacy Answers on Face ID
As tech enthusiasts pour over the design details of the iPhone X and swoon at the thought of a quarter-inch more screen space, some lawmakers…
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September 13, 2017 | Dennis Fisher
Privacy Advocates Urge Better Protection for Financial Data
Privacy advocates are urging Congress to make major changes to the security and privacy guidance given to financial companies, and make breach notifications mandatory. In…
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September 12, 2017
BlueBorne Attack Threatens IoT Devices
Researchers have developed a new attack against Bluetooth-enabled devices that takes advantage of the fact that these devices are always listening for connections and can…
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Introducing Pindrop® Express – Authenticate without compromise.