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Microsoft’s Acquisition of Nuance – Implications for the Voice Authentication and Security Industry

Microsoft’s entry into voice biometrics with the acquisition of Nuance seems to support our ongoing position that voice is the future for both business and consumer applications. Although Microsoft’s vision is to materially expand in the healthcare vertical, Pindrop continues to focus across verticals that are serviced by contact centers as well as connected devices by offering a robust authentication…
July 20, 2020
Intro to Vishing: How Consumer-Focused Attacks are Costing You Money and What You Can Do About It
Fraud was never fun – its costs for corporations can climb high when you consider the personnel, re-issuance, and other remediation costs incurred on the…
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July 16, 2020
Contact Center Authentication: Your Guide for 2021
Contact center authentication defends your business, but many leaders are struggling with choosing the best type of authentication solution for them. In addition, recent shifts…
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July 16, 2020
Contact Center Network Vulnerabilities: IVR Security Best Practices for Fighting Fraud in 2021 and Beyond
As the contactless economy evolves from necessity to preferred – the lines between fraud attacks have been blurred. Increasingly criminals have begin stitching together information…
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July 13, 2020
[VIDEO] Protecting the IVR
Are you using an Interactive Voice Response (IVR) system to serve your customers? Convenience may give way to fraud if companies aren’t careful. 60% of…
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July 9, 2020
Financial Costs Of Fraud & 3 Chances To Take Some Of It Back
Pindrop® Labs reported in our 2017 Contact Center Fraud Report,  that every incoming call costs contact centers $0.58 in fraud.  Fraud costs typically scale as…
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July 8, 2020
4 Things Banking Contact Centers Can Do Now to Optimize Their Workforce
The financial services industry has undergone many changes, not only in the past four months but also for the past several years. Consider this, from…
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June 23, 2020
How Monitoring Your IVR Helps Predict and Reduce Fraud in the Contact Center
Fraudulent activity in the IVR has become a tool for more sophisticated fraudsters and scammers to gain sensitive data that puts contact centers and financial…
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June 10, 2020
Is Your Contact Center AI Biased?
How to Reduce Bias: Optimizing AI and Machine Learning For Contact Centers Bias exists everywhere in our society. And while some biases are largely harmless,…
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June 9, 2020
Before we adopt long-term work from home, we have to grapple with the risks  The second quarter of 2020 has been a massive experiment for…
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May 22, 2020 | Mike Yang
COVID-19 Research
Consumer experience and biometrics are at a crossroad as consumers nervously re-emerge  By Vijay Balsarubimaniyan, CEO Pindrop I recently did something I haven’t done in…
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May 19, 2020
Fraudster Central
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May 14, 2020
How to Avoid Fraud and Service Gaps While Building a Sustainable Contact Center Strategy for the Future
The financial services industry is reacting in real-time as widespread telecommuting and a general environment of confusion has exposed an uptick in fraudulent activity and…
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