Voice | A Password Close To Your Heart

Examining the evolution of technology, we have been caught in a trend moving toward natural conversations. The start of this timeline begins with computers, which quickly made their way to being a major force of communication, whether that was through the first emails or internet searches. Bound to the hardwired interface in computers was typing – something that had to…
April 30, 2018
Pindrop for Amazon Connect | Averting Fraudsters and Improving CX
Fraudsters know the call center is not as well-defended as other potential avenues in most enterprises. As network and endpoint security technology has evolved over…
Read More →
April 5, 2018
RSA | Security, Voice, and the Anatomy of Fraud
Known as a venue for exchanging ideas, networking, and learning about the latest security trends, the RSA Conference will take place from April 16 – 19 in…
Read More →
March 21, 2018
Synthetic Voice |​​ Fraudsters Have Your Data — And Your Voice​
We have reached peak data breach — the number of data breaches and the sensitivity of the information exposed is massive and growing. Unprecedented amounts…
Read More →
March 14, 2018
Voice Bio, Deep Neural Networks, and the Search for a Seamless Customer Experience
Opus Research and Pindrop Discuss the Future of Voice The trial period of voice biometrics is over — the proof points surrounding voice biometrics have…
Read More →
February 28, 2018
Authenticating Customers & Identifying Fraudsters
By Ann-Marie Stagg, Chief Executive of the Call Centre Management Association The world is becoming increasingly intertwined with technology, creating challenges within call centre authentication…
Read More →
February 23, 2018
Pindrop® Passport | Authentication 101
It is obvious that fraudsters’ sophistication is evolving, surpassing security measures toward a single end goal — financial gain. Worse, consumers are unaware of the…
Read More →
February 16, 2018
Voice Aging in the Call Center | Can You Recognize Your Customers?
Voice biometric security is designed to recognize your customers and provide a frictionless experience, but what happens if your customers only call your business once…
Read More →
January 30, 2018
Effortless Engagements in the Call Center
Eating healthier, exercising more, managing money better — these common New Year’s resolutions top the list for most of us, right? Similarly, while key performance…
Read More →
January 25, 2018
Introducing Groundbreaking Pindrop® Passport: Deep Voice™ Biometrics, Toneprinting™ Technology, and Phoneprinting™ Technology
Today’s Authentication Challenges Enterprises’ reliance on knowledge based authentication questions (KBAs), stand-alone voice biometrics, and other legacy authentication solutions have compromised customer experience by extending…
Read More →
January 10, 2018
Top Blogs of 2017: Fraudsters, Data Breaches, and All Things Voice
Last year, the phone channel experienced a variety of advancements and setbacks, from an additional spike in call center fraud to the discovery of mass…
Read More →
December 27, 2017
Fraud and Chargebacks Pose a Serious Threat to Holiday Profits
By Ann-Marie Stagg, Chief Executive of the Call Centre Management Association The 2017 shopping season is wrapping up, but — for many retail contact centres…
Read More →
December 27, 2017
2017: The Year of Breaches, Failing PII, and the Voice Movement
By Shawn Hall, Director of Fraud Prevention & Strategy The anti-fraud and authentication industry has seen some major happenings in 2017. Overall, we saw an…
Read More →
Welcome to the [Secured & Frictionless] Conversational Economy – register now for our upcoming webinar to learn more