Unmatched Performance: Pindrop’s Liveness Detection and the Waterloo Study
Amidst the advancements in voice biometrics technology, recent strides in generative AI have raised concerns about the performance of voice authentication. Deepfakes, capable of mimicking
Exposing the Truth About Zero-Day Deepfake Attacks: Meta’s Voicebox Case Study
A lot has been written in the cyber security press recently about the declining efficacy of voice biometrics. The emergence of Artificial Intelligence (AI)-generated synthetic
IVR/IVA Authentication Methods
Despite the incredible leaps and bounds in the digital evolution, the phone channel is still very much a cornerstone for customers to interact with businesses.
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Real-time Deepfake Detection of Senator Bluementhal’s Remarks at AI Committee
Sen. Blumenthal made his own deepfake. Pindrop caught it. Could you? As AI technology continues to advance, the rise of deepfakes poses a serious
Call Center Fraud: The Playbook For A Strong Defense
Call Center Fraud: The Playbook For A Strong Defense As government relief programs began to taper off and the availability of government funds decreased, Pindrop
The ABCs of Multifactor Authentication (MFA)
A recent survey from Tech Radar revealed 60% of respondents reused passwords across multiple accounts. This, combined with passwords that are easily guessed through Brute
Pindrop’s Record Breaking Year: Patents in 2022
It all started with the invention of Phoneprinting. In 2011, Pindrop’s founder and now CEO, Vijay Balasubramaniyan, patented this unique technology that broke new ground
Banking Fraud Investigations – How Do Banks Detect Fraud?
How Do Banks Investigate Unauthorized Transactions & Prevent Fraud? According to the Financial Crime Report Q2 2021, 93% of banking-related fraud happens online. PwC’s Global
Emerging AI Bots in your Contact Center – Deepfakes Are Next
There’s been interesting news recently on conversational AI bots being utilized by platforms like DoNotPay, Ideta, or the sassier Jolly Roger Telephone Co. These services
Self-Service: A Double-Edged Sword | How IVR Monitoring Can Help
In the past 24 months, has your organization’s contact center shifted to offer more self-service options? Has your organization also experienced a significant increase in
Pindrop’s Latest Technology Changes the Game for Caller Authentication
In 2020, Pindrop acquired New-York based company, Next Caller Inc., and with it, the VeriCall® Technology—a best-in-class phone number (ANI) validation and spoof detection service.
STIR/SHAKEN is Not Call Authentication
In June of 2021, an FCC mandate went into effect requiring voice service providers to implement STIR/SHAKEN protocols. No, that isn’t a government-mandated happy hour
Secure Authentication the FFIEC Way – How Pindrop Can Help
Every day, we trust financial institutions with both our money and very sensitive personal information. Authentication is a critical need for financial institutions to maintain