Pindrop Partners with Google Cloud
We are excited to announce that we have partnered with Google Cloud to become multi-instance, multi-faceted, and, well… multi-cloud. By bringing our SaaS platform to
Biometric Authentication: Enhance Face with Voice
The voice authentication industry has made huge advances in performance with the application of Machine Learning and Artificial Intelligence. On top of that, privacy advocates
Know when to change the locks to your contact center
Now that bad actors have made authenticating into our own accounts their business, consumers are now faced with either a lot of friction or possibly
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The ROI of Pindrop – It’s Time To Rethink the Value of Customer Experience
But how exactly did Pindrop achieve this? By attacking these challenges on multiple fronts leveraging our authentication, anti-fraud and data intelligence platform. Vector 1: More
Social Engineers Bypass Two-Factor Authentication in High-Profile Gaming Community
Identity confirmation is taking center stage for many companies undergoing customer experience initiatives or digital transformations. At Pindrop, we know that the key to a
Authentication in Today’s Digital-First World pt. 3
Part 3 – Internet of Things The COVID-19 pandemic changed the way people interact with controllers in favor of no-touch systems. In addition to improving
Authentication in Today’s Digital-First World pt. 2
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Authentication in Today’s Digital-First World pt. 1
Part 1 – Crypto Cryptocurrency adoption is increasing globally by the day and going mainstream comes with its own challenges to providing a seamless and
Measuring STIR/SHAKEN Attestations Against ANI Validation
October 2021 Data Report: Measuring S/S Attestations against VeriCall® Technology’s ANI Validation Summary of Key Findings Next Caller, a Pindrop® Company, reviewed the analyses conducted
Cancel The Questions! Rethinking Authentication To Balance Service & Security
There are many ways to complete call authentication, but the process typically involves using information (“factors”) from one or more of the following categories: Something
How a Digitally Transformed Contact Center Saves You Money
In today’s world where technology continues to evolve, most companies are currently experiencing a digital transformation. Now, as companies move further into digital transformation, they
Deepfake Audio Detection in the Call Center
Another synthetic fraudster attack was in the news recently. This time, it was a deepfake audio – contrary to Anthony Bourdain’s deepfake, this attack happened
What Does Digital Transformation Look Like for Contact Centers?
Table of Contents What is Digital Transformation and what’s driving it? The contact center of the future is already here. Contact centers have been constantly