A deeper look into Pindrop®’s latest platform improvements
The best technology makes you forget that you are using it. Because when life happens, people are not thinking about credentials or security. They are
Can Authentication Improve Agent Retention in your Contact Center?
Over the last few years contact center managers started putting more emphasis on the importance of agent satisfaction with executives ready to spend money to
Pindrop’s latest ICASSP 2022 papers aim to upgrade audio analysis
From proposing new paradigms to cost-saving accuracy improvements, our research team is all over the ICASSP, an industry-leading human centric signal processing conference. Let’s take
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Pindrop Partners with Google Cloud
We are excited to announce that we have partnered with Google Cloud to become multi-instance, multi-faceted, and, well… multi-cloud. By bringing our SaaS platform to
Biometric Authentication: Enhance Face with Voice
The voice authentication industry has made huge advances in performance with the application of Machine Learning and Artificial Intelligence. On top of that, privacy advocates
Know when to change the locks to your contact center
Now that bad actors have made authenticating into our own accounts their business, consumers are now faced with either a lot of friction or possibly
The ROI of Pindrop – It’s Time To Rethink the Value of Customer Experience
But how exactly did Pindrop achieve this? By attacking these challenges on multiple fronts leveraging our authentication, anti-fraud and data intelligence platform. Vector 1: More
Social Engineers Bypass Two-Factor Authentication in High-Profile Gaming Community
Identity confirmation is taking center stage for many companies undergoing customer experience initiatives or digital transformations. At Pindrop, we know that the key to a
Authentication in Today’s Digital-First World pt. 3
Part 3 – Internet of Things The COVID-19 pandemic changed the way people interact with controllers in favor of no-touch systems. In addition to improving
Authentication in Today’s Digital-First World pt. 2
Part 2 – Banking/Cash Apps Digital banking and cash sharing apps are increasing in popularity for sending and receiving money instantly. As many as 29%
Authentication in Today’s Digital-First World pt. 1
Part 1 – Crypto Cryptocurrency adoption is increasing globally by the day and going mainstream comes with its own challenges to providing a seamless and
Measuring STIR/SHAKEN Attestations Against ANI Validation
October 2021 Data Report: Measuring S/S Attestations against VeriCall® Technology’s ANI Validation Summary of Key Findings Next Caller, a Pindrop® Company, reviewed the analyses conducted
Cancel The Questions! Rethinking Authentication To Balance Service & Security
There are many ways to complete call authentication, but the process typically involves using information (“factors”) from one or more of the following categories: Something