Banking Fraud Investigations – How Do Banks Detect Fraud?
How Do Banks Investigate Unauthorized Transactions & Prevent Fraud? According to the Financial Crime Report Q2 2021, 93% of banking-related fraud happens online. PwC’s Global
Emerging AI Bots in your Contact Center – Deepfakes Are Next
There’s been interesting news recently on conversational AI bots being utilized by platforms like DoNotPay, Ideta, or the sassier Jolly Roger Telephone Co. These services
Self-Service: A Double-Edged Sword | How IVR Monitoring Can Help
In the past 24 months, has your organization’s contact center shifted to offer more self-service options? Has your organization also experienced a significant increase in
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Pindrop’s Latest Technology Changes the Game for Caller Authentication
In 2020, Pindrop acquired New-York based company, Next Caller Inc., and with it, the VeriCall® Technology—a best-in-class phone number (ANI) validation and spoof detection service.
STIR/SHAKEN is Not Call Authentication
In June of 2021, an FCC mandate went into effect requiring voice service providers to implement STIR/SHAKEN protocols. No, that isn’t a government-mandated happy hour
Secure Authentication the FFIEC Way – How Pindrop Can Help
Every day, we trust financial institutions with both our money and very sensitive personal information. Authentication is a critical need for financial institutions to maintain
Deepfake Interviews: Sign of a darker future to come?
The FBI has warned of an uptick in cases where “deepfakes” and stolen personal information are being used to apply for jobs in the U.S.
Improving Account Access Protection One Mismatch at a Time
It is not difficult to imagine a disgruntled son, using his father’s cell phone to call in and change an insurance policy or to get
A deeper look into Pindrop®’s latest platform improvements
The best technology makes you forget that you are using it. Because when life happens, people are not thinking about credentials or security. They are
Can Authentication Improve Agent Retention in your Contact Center?
Over the last few years contact center managers started putting more emphasis on the importance of agent satisfaction with executives ready to spend money to
Pindrop’s latest ICASSP 2022 papers aim to upgrade audio analysis
From proposing new paradigms to cost-saving accuracy improvements, our research team is all over the ICASSP, an industry-leading human centric signal processing conference. Let’s take
Pindrop Partners with Google Cloud
We are excited to announce that we have partnered with Google Cloud to become multi-instance, multi-faceted, and, well… multi-cloud. By bringing our SaaS platform to
Biometric Authentication: Enhance Face with Voice
The voice authentication industry has made huge advances in performance with the application of Machine Learning and Artificial Intelligence. On top of that, privacy advocates