The 2024 Security Landscape: Your Guide to Modern Fraud Prevention
June 26, 2024 @ 2:00 pm EST
Shawn Hall, Ketuman Sardesai
How to Boost Agent Efficiency in Your Contact Center
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Boost your contact center efficiency today. Learn how to measure productivity and 7 strategies to increase agent efficiency and improve customer satisfaction.
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Boost your contact center efficiency with comprehensive testing. Learn how it identifies and fixes inefficiencies in IVR systems, call routing, & agent interactions.
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The 2024 Pindrop Voice Intelligence & Security Report
In 2023, deepfakes surged to prominence, with frequent news reports highlighting how people, organizations, and companies were being targeted by synthetic (fake) audio, video, and imagery. Regulators are now starting to develop policies to combat this threat. This report delves into the current state of the fraud and security landscape, how contact centers are compromised, and future fraud trends with practical tools and techniques for prevention against these threats.
DOWNLOADIntroducing the Pindrop® Pulse Deepfake Warranty: A First in the Industry
May 22, 2024
Explore Pindrop's innovative Pulse Deepfake Warranty, offering up to $1 million in reimbursement for certain losses that result from synthetic voice fraud. This warranty complements advanced deepfake detection technology. Strengthen your defense against fraud today.
READ HERE3 Things Singapore is Doing to Take Action Against Deepfakes
May 13, 2024
Explore how Singapore is stepping up its game against deepfakes with new laws, educational campaigns, and cutting-edge technology. Learn about the innovative measures ensuring digital safety and the integrity of information.
READ HEREThe Ultimate Call Center Security Checklist
May 6, 2024
Security in a call center is of paramount importance. Here’s our full call center security checklist to help you understand what measures to take.
READ HEREDoctored vs. Deepfake: Data-Driven Clarity in Deepfake Detection
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Our latest blog explores the Pikesville High School case, highlighting our data-driven methods that can help protect reputations and content authenticity for media companies.
READ HERE7 Call Center Trends We Expect to See Throughout 2024
April 25, 2024
Is your call center ready for the future? The industry is undergoing a major transformation driven by AI, data analytics, and a focus on personalization. Our latest blog explores 7 key trends shaping customer service in 2024. Learn how to adapt and thrive in the evolving call center landscape. Read the full article now.
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