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Navigate deepfake challenges with confidence
Leading the way in deepfake detection with proven results
best-in-class deepfake detection rate with minimal false positives 1
years of experience demonstrate Pindrop's enduring leadership in contact center security
patents in deepfake detection underscore the company's innovative edge
accuracy in real-time deepfake detection, even for zero-day attacks 2
Text-to-Speech engines and +20 million proprietary datasets.
How the Pindrop® Pulse Deepfake Warranty Works
The Pulse Deepfake Warranty is an exclusive warranty included at no additional cost to Pindrop customers who have a 3-year subscription to the entire Pindrop® Product Suite (Pindrop® Protect, Pindrop® Passport, and Pindrop® Pulse). The Pulse Deepfake Warranty provides Pindrop customers a method for reimbursement for the financial loss they incur due to undetected synthetic voice fraud on eligible calls analyzed by the Pindrop Product Suite.*
FAQ
What is the Pindrop® Pulse Deepfake Warranty, and how does it work?
The Pindrop® Pulse Deepfake Warranty is a first-of-its-kind security operations warranty that backstops Pindrop’s award-winning deepfake detection technology for certain losses in the event of synthetic voice fraud. The Pindrop Pulse Deepfake Warranty is included at no extra cost when a new Pindrop customer subscribes to a minimum three-year subscription to the full Pindrop Product Suite (Pindrop® Protect, Pindrop® Passport, and Pindrop® Pulse). If a synthetic voice call results in a confirmed fraud and it is not detected by the Pindrop Product Suite, the Pulse Deepfake Warranty provides for reimbursement of the financial loss incurred and reimbursed to an account holder up to the applicable Reimbursement Cap for the Warranty Period.
What is synthetic voice fraud?
“Synthetic voice fraud” refers to the fraudulent or unauthorized use of (1) the recordings of a customer’s genuine account holder’s or end user’s voice to request a specific transaction; or (2) an artificial intelligence (AI) derived impersonation of an account holder’s or end user’s voice (sometimes referred to as ‘deepfakes’).
What are the warranty reimbursement tiers and how is the amount of the warranty determined?
| TABLE 1 | |
| Company’s annual Baseline Subscription call volume for Pindrop Pulse on the date of the Synthetic Fraud Call | Reimbursement Cap for the Warranty Period (USD)* |
| Up to 10,000,000 | $100,000 |
| 10,000,001 – 50,000,000 | $250,000 |
| 50,000,001 – 100,000,000 | $500,000 |
| 100,000,001 and above | $1,000,000 |
What losses are reimbursable under the warranty in the event of a synthetic voice Fraud?
How much does the warranty cost?
The Pulse Deepfake Warranty will be included at no additional charge with a three-year subscription to the Pindrop Pulse product, when included as part of the full Pindrop Product Suite.
What time period is covered by the warranty?
The warranty is valid for the duration of a three-year subscription term to the Pindrop Pulse product, provided the eligibility criteria is met.
Can I buy the warranty if I do not subscribe to the Pindrop® Pulse technology?
No. As this is a product warranty, it is only available to eligible customers who subscribe to the Pindrop Pulse technology, as part of the Pindrop Product Suite.
Can customers get the warranty now?
Yes. This warranty is available as of May 22, 2024.
Are there eligibility requirements for the warranty?
What is the Pindrop® Product Suite?
The Pindrop Product Suite consists of the Pindrop® Pulse deepfake detection solution, the Pindrop® Protect anti-fraud solution, and the Pindrop® Passport authentication solution.
Why do I need a subscription to the Pindrop® Protect and Pindrop® Passport solutions?
Protecting the contact center from synthetic voice fraud requires a multi-factor approach. With Pindrop Protect, our anti-fraud solution, and Pindrop Passport, our authentication tool, Pindrop Pulse adds a critical layer of detection to help protect against bad actors’ tools. The Pindrop Pulse solution is only available as an add-on feature for a Pindrop customer’s existing subscriptions to the Pindrop Protect and/or Pindrop Passport solutions.
Why do you need a copy of the call recording?
When submitting a reimbursement request, a customer will confirm the call in question is fraudulent. Pindrop will review and analyze the confirmed fraud call recording to determine the presence of synthetic voice fraud, and thereafter, use the call recording and intelligences gained from the analyses to develop and train Pindrop’s models to improve fraud detection. Without access to the confirmed fraud call recording, Pindrop cannot verify if synthetic voice was used, which will result in rejection of the reimbursement request.
Can I negotiate the terms and conditions of the warranty?
No. The terms are fixed across all eligible customers, and no modifications are permitted.
What is not covered by the warranty?
Is the warranty available outside of the United States?
The Pindrop® Pulse Deepfake Warranty is currently available only to Pindrop customers in the United States and Canada.
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