Resources STAY CONNECTED, STAY INFORMED, STAY AHEAD

Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.

Pulse | Event

2023 Client Forum Exchange (CFX) Q1 Customer Call

Virtual Meeting


Current clients, join us for our Q1'23 CFX call on Wednesday, March 15 at 2 PM ET

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Pulse | Event

A Evening with Pindrop: Charlotte Hornets vs. San Antonio Spurs

Invite-only event


Request attendance to a basketball evening with Pindrop in Charlotte, NC on Wednesday, February 15 at 6 PM ET.

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Pulse | Blog

Pindrop’s Record Breaking Year: Patents in 2022


January 24, 2023

Pindrop hit the landmark of 100 patents granted last year with 30 patents granted in 2022 alone. This continues Pindrop’s rich history of innovation, focused on contact center security, user authentication and consumer experience, with the promise of more to come.

READ HERE

What type are you interested in?

Pulse | Report

STIR / SHAKEN for Contact Centers


This report discusses how to plan and prepare for the widespread deployment of STIR/SHAKEN, account for known/unknown integration or performance limitations
and develop a passive, customer-friendly authentication process.

Read Here
Pulse | Report

AI for Identity and Security: A Playbook for Financial leaders


In this report we break down the complexity of the AI ecosystem from an authentication and fraud protection perspective.

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Pulse | Report

Supercharging the IVR to Win Customers at Small to Medium-Sized Banks

A Handy Guide for Regional Banks and Credit Unions


This report combines the contact center experiences during 2020 with emerging trends to provide the strategies and tactics your business needs to deliver a personalized call experience in the IVR without a massive budget, to avoid KBAs and OTPs that frustrate customers, without compromising security, to act quickly to win customers now, and to recognize early returns from your IVR investment

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Pulse | Report

Contact Center Authentication: A Mystery Shopper’s Authentication Journey

Analyst Report by Aite Group


Having the ability to consistently authenticate callers and identify a potential fraudster can enable financial institutions to offer more products and services either through the IVR or through contact center agents

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Pulse | Report

VeriCall Product Data Sheet


Enterprise-grade ANI validation and spoof detection for contact centers

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Pulse | Report

The 2021 Pindrop Voice Intelligence & Security Report


Explore an in depth analysis of fraud, data theft, and the impact to contact centers during the COVID pandemic.

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Pulse | Report

Stopping Fraud at the IVR, The New Front Door

Analyst Report by Opus Research


Opus Research's latest publication explores how fraudsters are using the IVR as a “rich source of background information.”

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Pulse | Report

Beating the Bad Guys: Safe and Secure Transactions in the IVR

Analyst Report by Aite Group


Aite describes the current market environment of contact center fraud in financial institution contact centers, fraud activity in interactive voice response (IVR), and financial institution’s technology investment plans to combat such fraud.

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Pulse | Report

Reducing Fraud Through Advanced IVR Capabilities

A Commissioned Study By Forrester


Explore an in depth analysis of fraud, data theft, and the impact to contact centers during the COVID pandemic.

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