Resources STAY CONNECTED, STAY INFORMED, STAY AHEAD
Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.
2023 Client Forum Exchange (CFX) Q1 Customer Call
Virtual Meeting
Current clients, join us for our Q1'23 CFX call on Wednesday, March 15 at 2 PM ET
REGISTER
A Evening with Pindrop: Charlotte Hornets vs. San Antonio Spurs
Invite-only event
Request attendance to a basketball evening with Pindrop in Charlotte, NC on Wednesday, February 15 at 6 PM ET.
REGISTER
Pindrop’s Record Breaking Year: Patents in 2022
January 24, 2023
Pindrop hit the landmark of 100 patents granted last year with 30 patents granted in 2022 alone. This continues Pindrop’s rich history of innovation, focused on contact center security, user authentication and consumer experience, with the promise of more to come.
READ HERE
STIR / SHAKEN for Contact Centers
This report discusses how to plan and prepare for the widespread deployment of STIR/SHAKEN, account for known/unknown integration or performance limitations and develop a passive, customer-friendly authentication process.
Read HereAI for Identity and Security: A Playbook for Financial leaders
In this report we break down the complexity of the AI ecosystem from an authentication and fraud protection perspective.
DownloadSupercharging the IVR to Win Customers at Small to Medium-Sized Banks
A Handy Guide for Regional Banks and Credit Unions
This report combines the contact center experiences during 2020 with emerging trends to provide the strategies and tactics your business needs to deliver a personalized call experience in the IVR without a massive budget, to avoid KBAs and OTPs that frustrate customers, without compromising security, to act quickly to win customers now, and to recognize early returns from your IVR investment
DownloadContact Center Authentication: A Mystery Shopper’s Authentication Journey
Analyst Report by Aite Group
Having the ability to consistently authenticate callers and identify a potential fraudster can enable financial institutions to offer more products and services either through the IVR or through contact center agents
DownloadVeriCall Product Data Sheet
Enterprise-grade ANI validation and spoof detection for contact centers
Download NowThe 2021 Pindrop Voice Intelligence & Security Report
Explore an in depth analysis of fraud, data theft, and the impact to contact centers during the COVID pandemic.
DownloadStopping Fraud at the IVR, The New Front Door
Analyst Report by Opus Research
Opus Research's latest publication explores how fraudsters are using the IVR as a “rich source of background information.”
DownloadBeating the Bad Guys: Safe and Secure Transactions in the IVR
Analyst Report by Aite Group
Aite describes the current market environment of contact center fraud in financial institution contact centers, fraud activity in interactive voice response (IVR), and financial institution’s technology investment plans to combat such fraud.
DownloadReducing Fraud Through Advanced IVR Capabilities
A Commissioned Study By Forrester
Explore an in depth analysis of fraud, data theft, and the impact to contact centers during the COVID pandemic.
Download