Resources STAY CONNECTED, STAY INFORMED, STAY AHEAD

Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.

Pulse | Event

2023 Client Forum Exchange (CFX) Q1 Customer Call

Virtual Meeting


Current clients, join us for our Q1'23 CFX call on Wednesday, March 15 at 2 PM ET

REGISTER
Pulse | Event

A Evening with Pindrop: Charlotte Hornets vs. San Antonio Spurs

Invite-only event


Request attendance to a basketball evening with Pindrop in Charlotte, NC on Wednesday, February 15 at 6 PM ET.

REGISTER
Pulse | Blog

Pindrop’s Record Breaking Year: Patents in 2022


January 24, 2023

Pindrop hit the landmark of 100 patents granted last year with 30 patents granted in 2022 alone. This continues Pindrop’s rich history of innovation, focused on contact center security, user authentication and consumer experience, with the promise of more to come.

READ HERE

What type are you interested in?

Pulse | Blog

How to Make KBA's Work for Your Contact Center


August 17, 2021

Regardless of the authentication needs of any particular call, the use of KBA to satisfy them will result in added time and cost that could be avoided by using Passive authentication methods instead.

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Pulse | Report

STIR / SHAKEN for Contact Centers


This report discusses how to plan and prepare for the widespread deployment of STIR/SHAKEN, account for known/unknown integration or performance limitations
and develop a passive, customer-friendly authentication process.

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Pulse | Webinar

Authentication 103: Optimizing Authentication

Part 3 of 3


August 5, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

Watch Now
Pulse | Report

AI for Identity and Security: A Playbook for Financial leaders


In this report we break down the complexity of the AI ecosystem from an authentication and fraud protection perspective.

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Pulse | Case Study

Life Insurance Company - Trailblazing Customer Experience and Protection in Insurance 


Since December 2019, the Company realized through Enhanced Authentication $1.2 million in operational cost savings -- more than double the initial goal

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Pulse | Webinar

Authentication 102: Securing Authentication

Part 2 of 3


July 29, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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Pulse | Webinar

Authentication 101: The Basics of Call Center Authentication

Part 1 of 3


July 22, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux

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Pulse | Blog

Knowledge-Based Authentication (KBA) is on the Outs, But Remain Useful


August 1, 2021

It may be premature to fully cancel KBA but necessary to recognize that KBA’s role has been relegated from the featured authentication tool to a complementary method.

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Pulse | Report

Supercharging the IVR to Win Customers at Small to Medium-Sized Banks

A Handy Guide for Regional Banks and Credit Unions


This report combines the contact center experiences during 2020 with emerging trends to provide the strategies and tactics your business needs to deliver a personalized call experience in the IVR without a massive budget, to avoid KBAs and OTPs that frustrate customers, without compromising security, to act quickly to win customers now, and to recognize early returns from your IVR investment

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