Resources STAY CONNECTED, STAY INFORMED, STAY AHEAD

Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.

Pulse | Blog

Voice Phishing: How to Protect Yourself from Phone-Based Scams


November 29, 2023

We will explore voice phishing, its definition, how it operates, common variations of voice phishing scams, and, most importantly, how you can identify and prevent these attempts to protect your personal information.

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Pulse | Blog

Phone Scams to Watch For in 2024


November 20, 2023

Phone scams can be a serious source of problems for many businesses, including contact centers. Unfortunately, employees are often the most vulnerable part of the business. If an employee does not know about potential phone scams, they may struggle to keep confidential data safe. 

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Pulse | Blog

The Benefits of Biometric Liveness in Fraud Detection


November 20, 2023

Biometric authentication was once the most robust security measure. It used hard-to-impersonate biological traits like fingerprints to verify identity. However, nowadays, biometric authentication is not all secure. Fraudsters can bypass the authentication with 3D-printed masks, fake fingerprints, and eye replicas.

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What type are you interested in?

Pulse | Video

Brush Aside Security Questions with Voice Technologies

a Pymnts.com Fireside Chat Featuring Vijay Balasubramaniyan


The phone can be turned into a digital experience as well, tied to alternative, identification verification techniques that take their cue from online activities.

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Pulse | Report

Cost Savings and Business Benefits Enabled by Pindrop

A Commissioned Total Economic Impact Study Conducted by Forrester


According to Forrester Consulting's recent TEI Study, Pindrop delivers 171% ROI. Dive into how Forrester calculated these results.

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Pulse | Report

Consumer Authentication Experiences: How To Achieve Friction-Free Customer Care

A Pindrop & PYMNTS Collaboration


The Consumer Authentication Experiences report, a PYMNTS and Pindrop collaboration, surveyed nearly 3,800 U.S. consumers to learn how offering innovative verification experiences is helping businesses deliver superior customer service across all channels.

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Pulse | Report

Solving the Authentication Puzzle

A CCMA Research Initiative Supported by Pindrop


Whether it’s trying to remember a ‘memorable phrase’ or waiting for a ‘One Time Password’ to arrive, every consumer is familiar with authentication. A clunky authentication process is bad for both the customer and the advisor, and it’s also bad for business.

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Pulse | Webinar

Total Economic Impact Study of Pindrop

5 insights in 15 minutes


March 10, 2022 @ 1:00 pm - 1:30 pm EST
Mark Horne & Ketuman Sardesai

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Pulse | Video

Smart Device: Home


Exploring voice use cases in the home today. Pindrop® lets people use their voice to seamlessly connect to, enter and unlock new experiences while safeguarding their privacy.

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Pulse | Video

Smart Device: Automotive


Pindrop® lets people use their voice to seamlessly connect to, enter and unlock new experiences while safeguarding their privacy.

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Pulse | Blog

The ROI of Pindrop - It's Time to Rethink the Value of Customer Experience


February 23, 2022

Pindrop delivers a 171% ROI by automating antiquated fraud detection and authentication systems and by balancing superior customer experience with a more robust security posture

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Pulse | Blog

Social Engineers Bypass Two-Factor Authentication in High-Profile Gaming Community


February 14, 2022

Pindrop fraud detection is capable of alerting over 80% of fraudulent calls, even social engineering attempts, allowing the customer experience teams to focus on service, not fraud detection.

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