Resources STAY CONNECTED, STAY INFORMED, STAY AHEAD
Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.
Pindrop Deepfake Detection
May 23, 2023
Deepfake detection tech must evolve quickly. Organizations using voice verification should review their security strategy and adopt a defense-in-depth approach. Pindrop has been developing deepfake detection since 2014, focusing on voice security.
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Pindrop® Solutions and Amazon Connect: Better Together
Secure your Amazon Connect Contact Center with Pindrop® Solutions
June 8, 2023 @ 1:00 pm - 1:30 pm EST
Amy L. Reyes R., Pindrop and Bennett Borofka, AWS
Pindrop Event at CCW Las Vegas
Wednesday, June 21, 2023
Join Pindrop for a networking event on Wednesday, June 21 from 6-9PM PST following CCW Las Vegas 2023.
REGISTER
Things You Can Do To Improve Your Contact Center's CX
August 24, 2021
A call center generally deals with thousands of callers on any given day, so adding a personalized touch in every call might at first seem like a daunting task. But, it is crucial to avoid the discouraging sound of indifference in an automated menu or in an agent’s voice.
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KBAs - Helpful Yet Compromised
5 Insights in 15 Minutes
August 19, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux
The Caller Authentication Guide for 2021 and Beyond
July 1, 2021
Applying the right caller authentication practices will improve your customers’ experience, increase your performance in customer experience metrics and give a boost to your brand’s power and the overall loyalty around it.
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VeriCall®️ for Banks
This case study is based on interviews with executives responsible for contact center customer service and fraud prevention in two top 20 U.S. banks (based on asset size) concerning the challenges they faced and the needs that led them to look for a new technology solution. Learn how VeriCall®️Technology helped to reduce fraud, improve the customer experience, and reduce operational costs.
DownloadVeriCall®️ for Telecom
This case study is based on interviews with executives responsible for contact center customer service and fraud prevention in two Fortune 250 telecommunications firms concerning the challenges they faced and the needs that led them to look for a new technology solution. Learn how VeriCall®️ Technology helped to reduce fraud, improve the customer experience, and reduce operational costs.
DownloadThe Contact Center's Guide to Account Risk
August 9, 2021
Taking an account centric approach takes the fight against fraud to another “front”. Account risk allows you to see which accounts are at risk, building on the knowledge of fraudsters using the phone channel to extract information and take over accounts.
Read HereHow to Make KBA's Work for Your Contact Center
August 17, 2021
Regardless of the authentication needs of any particular call, the use of KBA to satisfy them will result in added time and cost that could be avoided by using Passive authentication methods instead.
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STIR / SHAKEN for Contact Centers
This report discusses how to plan and prepare for the widespread deployment of STIR/SHAKEN, account for known/unknown integration or performance limitations and develop a passive, customer-friendly authentication process.
Read HereAuthentication 103: Optimizing Authentication
Part 3 of 3
August 5, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux