Resources STAY CONNECTED, STAY INFORMED, STAY AHEAD
Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.
Voice Phishing: How to Protect Yourself from Phone-Based Scams
November 29, 2023
We will explore voice phishing, its definition, how it operates, common variations of voice phishing scams, and, most importantly, how you can identify and prevent these attempts to protect your personal information.
READ HERE
Phone Scams to Watch For in 2024
November 20, 2023
Phone scams can be a serious source of problems for many businesses, including contact centers. Unfortunately, employees are often the most vulnerable part of the business. If an employee does not know about potential phone scams, they may struggle to keep confidential data safe.
READ HERE
The Benefits of Biometric Liveness in Fraud Detection
November 20, 2023
Biometric authentication was once the most robust security measure. It used hard-to-impersonate biological traits like fingerprints to verify identity. However, nowadays, biometric authentication is not all secure. Fraudsters can bypass the authentication with 3D-printed masks, fake fingerprints, and eye replicas.
READ HERE
Brush Aside Security Questions with Voice Technologies
a Pymnts.com Fireside Chat Featuring Vijay Balasubramaniyan
The phone can be turned into a digital experience as well, tied to alternative, identification verification techniques that take their cue from online activities.
Cost Savings and Business Benefits Enabled by Pindrop
A Commissioned Total Economic Impact Study Conducted by Forrester
According to Forrester Consulting's recent TEI Study, Pindrop delivers 171% ROI. Dive into how Forrester calculated these results.
DownloadConsumer Authentication Experiences: How To Achieve Friction-Free Customer Care
A Pindrop & PYMNTS Collaboration
The Consumer Authentication Experiences report, a PYMNTS and Pindrop collaboration, surveyed nearly 3,800 U.S. consumers to learn how offering innovative verification experiences is helping businesses deliver superior customer service across all channels.
DownloadSolving the Authentication Puzzle
A CCMA Research Initiative Supported by Pindrop
Whether it’s trying to remember a ‘memorable phrase’ or waiting for a ‘One Time Password’ to arrive, every consumer is familiar with authentication. A clunky authentication process is bad for both the customer and the advisor, and it’s also bad for business.
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Total Economic Impact Study of Pindrop
5 insights in 15 minutes
March 10, 2022 @ 1:00 pm - 1:30 pm EST
Mark Horne & Ketuman Sardesai
Smart Device: Home
Exploring voice use cases in the home today. Pindrop® lets people use their voice to seamlessly connect to, enter and unlock new experiences while safeguarding their privacy.
Smart Device: Automotive
Pindrop® lets people use their voice to seamlessly connect to, enter and unlock new experiences while safeguarding their privacy.
The ROI of Pindrop - It's Time to Rethink the Value of Customer Experience
February 23, 2022
Pindrop delivers a 171% ROI by automating antiquated fraud detection and authentication systems and by balancing superior customer experience with a more robust security posture
Read HereSocial Engineers Bypass Two-Factor Authentication in High-Profile Gaming Community
February 14, 2022
Pindrop fraud detection is capable of alerting over 80% of fraudulent calls, even social engineering attempts, allowing the customer experience teams to focus on service, not fraud detection.
Read Here