Banking Frauds in 2024: How We Expect the Landscape to Change
July 1, 2024
Explore banking frauds in 2024: from current dynamics to anticipated changes. Discover mitigation practices with Pindrop Security Solutions.
READ HERE5 AI Trends for Contact Center Automation in 2024
June 24, 2024
Artificial intelligence, a key player in call centers, accelerates repetitive tasks and can create a seamless experience for agents and customers. In a recent survey of contact center and IT leaders, a staggering 87% of respondents affirm that conversational AI has reduced agents' effort and costs in the contact center, boosting agent efficiency by 65%.
READ HERE7 Best Practices for Effective Call Center Management
June 13, 2024
Learn about 7 call center management best practices to ensure operational excellence, including role definition, fraud prevention, & performance monitoring.
READ HEREIVR vs. Agents: The Complete Guide to Customer Authentication
June 11, 2024
Read about IVR and agent-based authentication for customer verification. Learn how voice biometrics can enhance security and maximize call center efficiency!
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The 2024 Security Landscape: Your Guide to Modern Fraud Prevention
June 26, 2024 @ 2:00 pm EST
Shawn Hall, Ketuman Sardesai
How to Boost Agent Efficiency in Your Contact Center
June 6, 2024
Boost your contact center efficiency today. Learn how to measure productivity and 7 strategies to increase agent efficiency and improve customer satisfaction.
READ HEREHow Contact Center Testing Helps Fix Inefficiencies
June 4, 2024
Boost your contact center efficiency with comprehensive testing. Learn how it identifies and fixes inefficiencies in IVR systems, call routing, & agent interactions.
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The 2024 Pindrop Voice Intelligence & Security Report
In 2023, deepfakes surged to prominence, with frequent news reports highlighting how people, organizations, and companies were being targeted by synthetic (fake) audio, video, and imagery. Regulators are now starting to develop policies to combat this threat. This report delves into the current state of the fraud and security landscape, how contact centers are compromised, and future fraud trends with practical tools and techniques for prevention against these threats.
DOWNLOADIntroducing the Pindrop® Pulse Deepfake Warranty: A First in the Industry
May 22, 2024
Explore Pindrop's innovative Pulse Deepfake Warranty, offering up to $1 million in reimbursement for certain losses that result from synthetic voice fraud. This warranty complements advanced deepfake detection technology. Strengthen your defense against fraud today.
READ HERE