7 Proven Ways to Reduce Costs in a Contact Center
January 23, 2024
Many companies are looking at different strategies to reduce operational and overhead costs when running a call center. Here are seven ways that can help.
READ HEREThe Biggest Security Threats Facing Contact Centers in 2024 And How to Deal With Them
January 18, 2024
Call centers are generally at a higher risk of security breaches. Here are five of the biggest risk factors and how to mitigate them in 2024.
READ HEREHow Voice Authentication Solutions Help Cut Contact Center Costs
January 10, 2024
Deploying a voice authentication solution can help you cut costs significantly in the contact center. Here’s everything you need to know.
READ HEREBank Prevented $56M in Fraud Attacks with Pindrop
This bank wanted to understand more about the risky authentication attempts that were targeting its contact center. The bank also wanted to quantify the various types of fraud bad actors were applying. By leveraging Pindrop Protect in 2022, this bank prevented fraudsters from attacking more than $56M in commercial and consumer financial assets, advancing its commitment to asset security.
DOWNLOADActive vs. Passive Authentication - Which One Should You Choose in 2024?
January 9, 2024
Passive and active voice authentication both work in very different ways. Here’s everything you need to know about these two authentication processes.
READ HEREAre you Smarter than a 5th Generation Deepfake Engine?
Webinar
January 31, 2024 @ 1:00 pm EST
Bryce McWhorter, Tara Garnett, Darren Baldwin
Deepfake Attacks in 2024: What You Need to Know
January 4, 2024
Deepfakes are already creating a massive problem for cybersecurity experts and organizations. Here’s how they’re expected to evolve in 2024.
READ HERERedefining the Future of Authentication with Audio-Based ANI Validation
December 27, 2023
While emerging AI technologies bring increasing challenges in detecting bad actors, and concern from your consumers, the reality is that most of your callers are good callers.
READ HEREHow Phone Scams Work (and How Call Centers can Protect Themselves)
December 18, 2023
Curious to know how a phone scam works? Learn the tactics that scammers use, with examples, along with critical insights on how to protect yourself.
READ HERE