Resources STAY CONNECTED, STAY INFORMED, STAY AHEAD
Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.
Pindrop Deepfake Detection
May 23, 2023
Deepfake detection tech must evolve quickly. Organizations using voice verification should review their security strategy and adopt a defense-in-depth approach. Pindrop has been developing deepfake detection since 2014, focusing on voice security.
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Pindrop® Solutions and Amazon Connect: Better Together
Secure your Amazon Connect Contact Center with Pindrop® Solutions
June 8, 2023 @ 1:00 pm - 1:30 pm EST
Amy L. Reyes R., Pindrop and Bennett Borofka, AWS
Pindrop Event at CCW Las Vegas
Wednesday, June 21, 2023
Join Pindrop for a networking event on Wednesday, June 21 from 6-9PM PST following CCW Las Vegas 2023.
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Solving the Authentication Puzzle
A CCMA Research Initiative Supported by Pindrop
Whether it’s trying to remember a ‘memorable phrase’ or waiting for a ‘One Time Password’ to arrive, every consumer is familiar with authentication. A clunky authentication process is bad for both the customer and the advisor, and it’s also bad for business.
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Total Economic Impact Study of Pindrop
5 insights in 15 minutes
March 10, 2022 @ 1:00 pm - 1:30 pm EST
Mark Horne & Ketuman Sardesai
Smart Device: Home
Exploring voice use cases in the home today. Pindrop® lets people use their voice to seamlessly connect to, enter and unlock new experiences while safeguarding their privacy.
Smart Device: Automotive
Pindrop® lets people use their voice to seamlessly connect to, enter and unlock new experiences while safeguarding their privacy.
The ROI of Pindrop - It's Time to Rethink the Value of Customer Experience
February 23, 2022
Pindrop delivers a 171% ROI by automating antiquated fraud detection and authentication systems and by balancing superior customer experience with a more robust security posture
Read HereSocial Engineers Bypass Two-Factor Authentication in High-Profile Gaming Community
February 14, 2022
Pindrop fraud detection is capable of alerting over 80% of fraudulent calls, even social engineering attempts, allowing the customer experience teams to focus on service, not fraud detection.
Read HereAuthentication in Today's Digital-First World, Part 3
Internet of Things
February 14, 2022
The COVID-19 pandemic changed the way people interact with controllers in favor of no-touch systems. In addition to improving safety, voice-first technology also enhances the customer experience by adding convenience to communication since we can speak so much faster than we can type.
Read HereAuthentication in Today's Digital-First World, Part 2
Banking & Cash Apps
February 9, 2022
Instead of relying on usernames and passwords, or even multi-factor authentication that uses one-time passcodes (OTPs) sent via SMS, there are more secure alternatives that banks should be investigating. Voice biometric authentication can allow customers to utter just a few syllables and have their identity verified, as speaker recognition systems offer more accurate authentication in less time.
Read HereAuthentication in Today's Digital-First World, Part 1
Crypto
February 3, 2022
Take a hard look at your customer’s authentication experience, especially in the context of stressful crypto trading, non-fungible token (NFT) releases, and large transactions that benefit from extra security. You can improve that experience and your bottom line by implementing secure, voice authentication.
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