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Discover the Future of Voice Security

Gain unparalleled knowledge into topics like audio fraud prevention, authentication, deepfakes, and more with our expert-curated collection of informative webinars, insightful blogs, and comprehensive reports.

Pulse | Blog

Contact Centre Anti Fraud Advantages Shine in International Fraud & Privacy Report


July 24, 2020

The report provides a high-level overview of fraud activity targeted at contact centres, briefly exploring the ways criminals are exploiting the coronavirus pandemic to commit phone fraud.

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Pulse | Blog

Intro to Vishing: How Consumer-Focused Attacks Are Costing You Money and What You Can Do About It


July 20, 2020

Since about 75% of fraud complaints to the FTC involve contact with consumers by phone, when you think of vishing – you think of consumers receiving calls. But phishing activities are also occurring via the phone channel, inside your contact center.

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Pulse | Blog

Contact Center Network Vulnerabilities: IVR Security Best Practices for Fighting Fraud in 2021 and Beyond


July 16, 2020

The replacement of face-to-face customer service with alternate means of customer interaction has driven many, both genuine customers and fraudsters to the phone channel. Now, the contactless economy demands accessibility and multi-channel touches. Yet 60% of fraud in the phone channel touches an IVR.

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Pulse | Blog

Protecting the IVR


July 13, 2020

Watch our 20 second public service announcement on an often overlooked “leaky” customer touchpoint.

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Pulse | Blog

Financial Costs of Fraud & 3 Chances to Take Some of it Back


July 9, 2020

The sooner you can identify the signs of an attack, the sooner you can block account takeover attempts.

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Pulse | Blog

4 Things Banking Contact Centers Can Do Now to Optimize Their Workforce


July 8, 2020

The new normal for bank contact centers is a significant increase in call volume, which makes decreasing handle times more crucial than ever. So how can you make sure that your contact center’s workforce is optimized?

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Pulse | Webinar

Pindrop Passport Authentication, From Research to Operationalization


June 30, 2020 @ 1:00 pm - 1:30 pm EST
Amit Gupta & Jay Hart

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Pulse | Webinar

Breakout Leadership in A Cautious New World

Leadership Insights with John Chambers


June 24, 2020 @ 1:00 pm - 2:00 pm EST
John Chambers & Vijay Balasubramaniyan

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Pulse | Blog

How Monitoring Your IVR Helps Predict and Reduce Fraud in the Contact Center


June 23, 2020

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