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Discover the Future of Voice Security

Gain unparalleled knowledge into topics like audio fraud prevention, authentication, deepfakes, and more with our expert-curated collection of informative webinars, insightful blogs, and comprehensive reports.

Pulse | Blog

10 Important Call Center Metrics & KPIs to Track in 2024


January 31, 2024

Leveraging data-driven insights is vitally important in call centers. Here are 10 call center metrics and KPIs to track in 2024.

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Pulse | Blog

Pindrop Reveals TTS Engine Behind Biden AI Robocall


January 25, 2024

Explore Pindrop's in-depth analysis of the 2024 Joe Biden deepfake robocall incident. Discover our advanced deepfake detection techniques and learn how our solutions can help protect trust in public information & media.

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Pulse | Blog

7 Proven Ways to Reduce Costs in a Contact Center


January 23, 2024

Many companies are looking at different strategies to reduce operational and overhead costs when running a call center. Here are seven ways that can help.

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Pulse | Blog

The Biggest Security Threats Facing Contact Centers in 2024 And How to Deal With Them


January 18, 2024

Call centers are generally at a higher risk of security breaches. Here are five of the biggest risk factors and how to mitigate them in 2024.

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Pulse | Blog

How Voice Authentication Solutions Help Cut Contact Center Costs


January 10, 2024

Deploying a voice authentication solution can help you cut costs significantly in the contact center. Here’s everything you need to know.

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Pulse | Blog

Active vs. Passive Authentication - Which One Should You Choose in 2024?


January 9, 2024

Passive and active voice authentication both work in very different ways. Here’s everything you need to know about these two authentication processes.

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Pulse | Blog

Deepfake Attacks in 2024: What You Need to Know


January 4, 2024

Deepfakes are already creating a massive problem for cybersecurity experts and organizations. Here’s how they’re expected to evolve in 2024.

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Pulse | Blog

Redefining the Future of Authentication with Audio-Based ANI Validation


December 27, 2023

While emerging AI technologies bring increasing challenges in detecting bad actors, and concern from your consumers, the reality is that most of your callers are good callers.

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Pulse | Blog

How Phone Scams Work (and How Call Centers can Protect Themselves)


December 18, 2023

Curious to know how a phone scam works? Learn the tactics that scammers use, with examples, along with critical insights on how to protect yourself.

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