Resources STAY CONNECTED, STAY INFORMED, STAY AHEAD

Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.

Pulse | Blog

Pindrop Deepfake Detection


May 23, 2023

Deepfake detection tech must evolve quickly. Organizations using voice verification should review their security strategy and adopt a defense-in-depth approach. Pindrop has been developing deepfake detection since 2014, focusing on voice security.

READ HERE
Pulse | Webinar

Pindrop® Solutions and Amazon Connect: Better Together

Secure your Amazon Connect Contact Center with Pindrop® Solutions


June 8, 2023 @ 1:00 pm - 1:30 pm EST
Amy L. Reyes R., Pindrop and Bennett Borofka, AWS

REGISTER
Pulse | Event

Pindrop Event at CCW Las Vegas

Wednesday, June 21, 2023 


Join Pindrop for a networking event on Wednesday, June 21 from 6-9PM PST following CCW Las Vegas 2023.

REGISTER

What type are you interested in?

Pulse | Blog

Secure Authentication the FFIEC Way - How Pindrop Can Help


July 26, 2022

The main problem financial institutions face is not simply authentication and layered security. The real problem is a lack of unity and consistency coupled with the challenge to manage the complexity of securing multiple users across diverse environments. Enter the FFIEC.

Learn More
Pulse | Blog

Deepfake Interviews: Sign of a darker future to come?


July 26, 2022

A genuine uptick in cases where “deepfakes” and stolen personal information are being used to apply for jobs in the U.S so much that the FBI posts a notice. How long before we ourselves get “deepfaked” so much (like getting a vishing email or spam call today) that we are so numb that the headlines no longer garner a smile, but disconcert for how we got here.

Read Here
Pulse | Blog

Improving Account Access Protection One Mismatch at a Time


June 14, 2022

Pindrop, through its Voice Mismatch feature can tell if a voice matches the enrolled voice, whether not enough voice is present to match, or if the voice does not match with an enrolled voice (e.g., another person’s voice is being used entirely).

Read Here
Pulse | Blog

A Deeper Look into Pindrop’s Latest Platform Improvements

Pindrop announces their latest innovations around new intelligence extracted from voice.


June 14, 2022

Pindrop has announced their latest innovations around new intelligence extracted from voice, as well as new means to investigate potential fraud, create more impactful authentication policies, and help to increase the security posture of contact centers.

Read Here
Pulse | Blog

Can Authentication Improve Agent Retention


June 9, 2022

Organizations utilize Pindrop’s solution to authenticate genuine customers, improve customer experience and help keep customer accounts safe. But the benefits they see are not only limited to those factors – there is one more: improved agent satisfaction.

Read Here
Pulse | Blog

Know When to Change the Locks to Your Contact Center


May 3, 2022

Technology now has opened a door to allow enterprises to advance the way customers can open more worlds safely and privately with just their voice. You simply have to make sure that you are ‘letting the right one in.’

Read Here
Pulse | Blog

Biometric Authentication: Enhance Face with Voice


May 2, 2022

When combining voice authentication with face authentication in the same instance or as a backup to each other, the results are very successful.

Read Here
Pulse | Blog

The ROI of Pindrop - It's Time to Rethink the Value of Customer Experience


February 23, 2022

Pindrop delivers a 171% ROI by automating antiquated fraud detection and authentication systems and by balancing superior customer experience with a more robust security posture

Read Here
Pulse | Blog

Social Engineers Bypass Two-Factor Authentication in High-Profile Gaming Community


February 14, 2022

Pindrop fraud detection is capable of alerting over 80% of fraudulent calls, even social engineering attempts, allowing the customer experience teams to focus on service, not fraud detection.

Read Here