Resources STAY CONNECTED, STAY INFORMED, STAY AHEAD
Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.
2023 Client Forum Exchange (CFX) Q1 Customer Call
Virtual Meeting
Current clients, join us for our Q1'23 CFX call on Wednesday, March 15 at 2 PM ET
REGISTER
A Evening with Pindrop: Charlotte Hornets vs. San Antonio Spurs
Invite-only event
Request attendance to a basketball evening with Pindrop in Charlotte, NC on Wednesday, February 15 at 6 PM ET.
REGISTER
Pindrop’s Record Breaking Year: Patents in 2022
January 24, 2023
Pindrop hit the landmark of 100 patents granted last year with 30 patents granted in 2022 alone. This continues Pindrop’s rich history of innovation, focused on contact center security, user authentication and consumer experience, with the promise of more to come.
READ HERE
The Case for Better Self-Service:
Improving Customer Workflows and Preventing Fraud Around the IVR
November 4, 2021 @ 1:00 pm - 1:30 pm EST
Shawn Hall
STIR/SHAKEN: How To Maximize The Value For Your Contact Center
September 23, 2021 @ 1:00 pm - 1:30 pm EST
Tim Prugar (Next Caller, a Pindrop Company)
KBAs - Helpful Yet Compromised
5 Insights in 15 Minutes
August 19, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux
Authentication 103: Optimizing Authentication
Part 3 of 3
August 5, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux
Authentication 102: Securing Authentication
Part 2 of 3
July 29, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux
Authentication 101: The Basics of Call Center Authentication
Part 1 of 3
July 22, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux
Supercharging the IVR to Win Customers for Small to Medium-Sized Banks
5 Insights in 15 Minutes
June 24, 2021 @ 1:00 pm - 1:30 pm EST
Sam Espinosa (Next Caller, a Pindrop Company)
AI Playbook for Financial Leaders
5 insights in 15 minutes
June 10, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux
Contact Center Authentication: A Mystery Shopper’s Authentication Journey
Pindrop Featuring Aite Group
May 27, 2021 @ 1:00 pm - 2:00 pm EST
Mark Horne & Shirley Inscoe (Aite Group)