Resources STAY CONNECTED, STAY INFORMED, STAY AHEAD
Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.
The Case for Better Self-Service:
Improving Customer Workflows and Preventing Fraud Around the IVR
November 4, 2021 @ 1:00 pm - 1:30 pm EST
Shawn Hall
STIR/SHAKEN: How To Maximize The Value For Your Contact Center
September 23, 2021 @ 1:00 pm - 1:30 pm EST
Tim Prugar (Next Caller, a Pindrop Company)
KBAs - Helpful Yet Compromised
5 Insights in 15 Minutes
August 19, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux
Authentication 103: Optimizing Authentication
Part 3 of 3
August 5, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux
Authentication 102: Securing Authentication
Part 2 of 3
July 29, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux
Authentication 101: The Basics of Call Center Authentication
Part 1 of 3
July 22, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux
Supercharging the IVR to Win Customers for Small to Medium-Sized Banks
5 Insights in 15 Minutes
June 24, 2021 @ 1:00 pm - 1:30 pm EST
Sam Espinosa (Next Caller, a Pindrop Company)
AI Playbook for Financial Leaders
5 insights in 15 minutes
June 10, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux
Contact Center Authentication: A Mystery Shopper’s Authentication Journey
Pindrop Featuring Aite Group
May 27, 2021 @ 1:00 pm - 2:00 pm EST
Mark Horne & Shirley Inscoe (Aite Group)