Resources STAY CONNECTED, STAY INFORMED, STAY AHEAD

Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.

Pulse | Event

2023 Client Forum Exchange (CFX) Q1 Customer Call

Virtual Meeting


Current clients, join us for our Q1'23 CFX call on Wednesday, March 15 at 2 PM ET

REGISTER
Pulse | Event

A Evening with Pindrop: Charlotte Hornets vs. San Antonio Spurs

Invite-only event


Request attendance to a basketball evening with Pindrop in Charlotte, NC on Wednesday, February 15 at 6 PM ET.

REGISTER
Pulse | Blog

Pindrop’s Record Breaking Year: Patents in 2022


January 24, 2023

Pindrop hit the landmark of 100 patents granted last year with 30 patents granted in 2022 alone. This continues Pindrop’s rich history of innovation, focused on contact center security, user authentication and consumer experience, with the promise of more to come.

READ HERE

What type are you interested in?

Pulse | Report

Cost Savings and Business Benefits Enabled by Pindrop

A Commissioned Total Economic Impact Study Conducted by Forrester


According to Forrester Consulting's recent TEI Study, Pindrop delivers 171% ROI. Dive into how Forrester calculated these results.

Download
Pulse | Report

Consumer Authentication Experiences: How To Achieve Friction-Free Customer Care

A Pindrop & PYMNTS Collaboration


The Consumer Authentication Experiences report, a PYMNTS and Pindrop collaboration, surveyed nearly 3,800 U.S. consumers to learn how offering innovative verification experiences is helping businesses deliver superior customer service across all channels.

Download
Pulse | Report

Solving the Authentication Puzzle

A CCMA Research Initiative Supported by Pindrop


Whether it’s trying to remember a ‘memorable phrase’ or waiting for a ‘One Time Password’ to arrive, every consumer is familiar with authentication. A clunky authentication process is bad for both the customer and the advisor, and it’s also bad for business.

Download
Pulse | Webinar

Total Economic Impact Study of Pindrop

5 insights in 15 minutes


March 10, 2022 @ 1:00 pm - 1:30 pm EST
Mark Horne & Ketuman Sardesai

Watch Now
Pulse | Video

Smart Device: Home


Exploring voice use cases in the home today. Pindrop® lets people use their voice to seamlessly connect to, enter and unlock new experiences while safeguarding their privacy.

Watch Now
Pulse | Video

Smart Device: Automotive


Pindrop® lets people use their voice to seamlessly connect to, enter and unlock new experiences while safeguarding their privacy.

Watch Now
Pulse | Blog

The ROI of Pindrop - It's Time to Rethink the Value of Customer Experience


February 23, 2022

Pindrop delivers a 171% ROI by automating antiquated fraud detection and authentication systems and by balancing superior customer experience with a more robust security posture

Read Here
Pulse | Blog

Social Engineers Bypass Two-Factor Authentication in High-Profile Gaming Community


February 14, 2022

Pindrop fraud detection is capable of alerting over 80% of fraudulent calls, even social engineering attempts, allowing the customer experience teams to focus on service, not fraud detection.

Read Here
Pulse | Blog

Authentication in Today's Digital-First World, Part 3

Internet of Things


February 14, 2022

The COVID-19 pandemic changed the way people interact with controllers in favor of no-touch systems. In addition to improving safety, voice-first technology also enhances the customer experience by adding convenience to communication since we can speak so much faster than we can type.

Read Here