5 Tips for Improving Contact Center Productivity
A contact center’s profitability and effectiveness depend on the agents’ productivity. Historically, contact centers have been regarded as cost centers, there to support operations and
Pindrop’s ICASSP 2024 paper shows how room acoustics can enhance liveness detection
In a research paper 1co-authored with David Looney to be presented at the International Conference on Acoustics, Speech and Signal Processing (ICASSP) in Seoul, South
Pindrop® Pulse, First to Accurately Detect Deepfakes from OpenAI’s Voice Engine
Several of our customers have asked Pindrop if our recently launched deepfake detection product, Pindrop® Pulse, can detect synthetic content generated by OpenAI’s1 new Voice
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Android Patch Released to Stop Ultrasonic Tracking
The researchers who exposed the ways in which ultrasonic signals can be used to track users across devices have released a patch for Android that
Mirai Botnet Attacks on Liberia Drop Off
The attacks from the Mirai botnet against targets in the country of Liberia that have been ongoing for several days have now stopped, at least
More Than Half of All Pages on Chrome Loaded Over HTTPS
After years of encouraging site owners to transition to HTTPS by default, Google officials say that the effort has begun to pay off. The company’s
Attackers Using Mirai Botnet to Target Liberia’s Internet Connection
One of the pieces of the fragmented Mirai botnet is using its massive capacity to attack telecom providers in the small African country of Liberia
Political Robocalls Focus on Florida as Election Nears
As election day draws closer, both the Trump and Clinton campaigns have been increasing their robocall efforts as they try to sway voters in key
Microsoft, Google, and User Safety
There was a time in the not-so-distant past when nasty public fights between Microsoft and various researchers over when and how to disclose vulnerabilities were
Microsoft Says Russian Group Exploiting Windows Zero Day
Microsoft’s security team says the zero-day vulnerability in Windows discovered by Google researchers recently is being exploited by an attack group that has been linked
IoTSeeker Scanner Finds Smart Devices With Dumb Credentials
With the Mirai botnet still wreaking havoc, and other IoT botnets appearing, security researchers are looking for ways to discover the insecure devices that are
Pair of Bugs Can Disconnect Schneider HMI Gear From SCADA Networks
Researchers have discovered a pair of serious vulnerabilities in several ICS products made by Schneider Electric that can allow an attacker to freeze the control
Google Identifies Unpatched Windows Bug Being Used in Attacks
Ten days after informing Microsoft of a serious privilege of escalation vulnerability in Windows, Google researchers have disclosed some limited information about the bug because