5 Tips for Improving Contact Center Productivity
A contact center’s profitability and effectiveness depend on the agents’ productivity. Historically, contact centers have been regarded as cost centers, there to support operations and
Pindrop’s ICASSP 2024 paper shows how room acoustics can enhance liveness detection
In a research paper 1co-authored with David Looney to be presented at the International Conference on Acoustics, Speech and Signal Processing (ICASSP) in Seoul, South
Pindrop® Pulse, First to Accurately Detect Deepfakes from OpenAI’s Voice Engine
Several of our customers have asked Pindrop if our recently launched deepfake detection product, Pindrop® Pulse, can detect synthetic content generated by OpenAI’s1 new Voice
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House Committee Report Slams Proposed Encryption Legislation
A new report from House Homeland Security Committee on the encryption debate says that despite both parties being motivated to find common ground, law enforcement
Android Malware Impersonates Google Play, WhatsApp
Overlay malware has emerged as one of the more pernicious threats on mobile devices, particularly Android phones, and researchers have now discovered a new SMS
Google My Activity Tool Opens Up Privacy Options For Users
Google has all the data, and it’s usually pretty stingy about how it lets users control that data, even data about the users themselves and
Ransomware Attacks May Trigger Breach Notifications
A powerful California congressman is pushing the federal government to treat ransomware attacks on medical facilities as data breaches and require notifications of patients. The
Wyden Steps In to Halt FBI Surveillance Expansion
The Senate last week voted against an expansion of FBI surveillance powers, a vote that was seen as a temporary barrier at best. Now, a
CryptXXX Ransomware Racking Up Victims
A new variant of the CryptXXX ransomware has been found, and it includes a handful of new capabilities, such as function that prevents the use
New Bart Ransomware Released By Locky Crew
Because the world definitely needed another nasty piece of ransomware, the attackers who created the Locky ransomware have produced a new variant known as Bart,
Godless Malware Found in Play Store Roots Most Android Phones
Researchers have discovered a new class of mobile malware that has made its way into the Google Play store and is capable of completely compromising
Seven Jailed in Massive Phone Fraud Scam
Authorities in the U.K. have sentenced seven people to prison for their part in running a wide-ranging phone fraud scam that cost victims more than £1.3 million
Apple Exposes iOS’s Unencrypted Core
The beta of iOS 10, released earlier this week, contains some interesting security upgrades and changes, but perhaps the most surprising feature of the software