5 Tips for Improving Contact Center Productivity
A contact center’s profitability and effectiveness depend on the agents’ productivity. Historically, contact centers have been regarded as cost centers, there to support operations and
Pindrop’s ICASSP 2024 paper shows how room acoustics can enhance liveness detection
In a research paper 1co-authored with David Looney to be presented at the International Conference on Acoustics, Speech and Signal Processing (ICASSP) in Seoul, South
Pindrop® Pulse, First to Accurately Detect Deepfakes from OpenAI’s Voice Engine
Several of our customers have asked Pindrop if our recently launched deepfake detection product, Pindrop® Pulse, can detect synthetic content generated by OpenAI’s1 new Voice
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Kaminsky: We Need an NIH for Cybersecurity
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Google Patches Dozens of Critical Bugs in Android
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Dollar, Dollar Bills Y’all: Stealing Money From Venmo Users Over SMS
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Google Turns on Forced Secure Connections for Search
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On the Wire Podcast: Black Hat Preview
The Black Hat conference has become an overwhelming mass of talks, press conferences, and more talks. In this episode of the podcast, Dennis Fisher calls up Mike
NIST Explains Proposed Ban on SMS for 2FA
A few days after releasing draft authentication guidelines that propose deprecating SMS as a second factor for authentication, NIST officials provided more context on the
Judge Rules Political Robocalls Are Legal
A federal judge has ruled that robocalls made on behalf of political candidates are protected by the First Amendment and cannot be outlawed. The decision came
Black Hat Talk: Call Me…I’ll Gather Threat Intelligence on Your Telephony Scams and Expose Fraudsters
Fraudsters live and die today by executing on what some may call — prank calls. Only the punchline hits businesses in their pockets, leaving law enforcement and
Apple to Detail iOS 10 Security at Black Hat
Apple, notoriously closed-mouthed about its security technology, plans to detail three new security features of the upcoming iOS 10 operating system at the Black Hat
LastPass Patches Remote Compromise Flaw
LastPass has patched a remote compromise vulnerability disclosed this week by a Google researcher, a bug that could be used to gain full access to