5 Tips for Improving Contact Center Productivity
A contact center’s profitability and effectiveness depend on the agents’ productivity. Historically, contact centers have been regarded as cost centers, there to support operations and
Pindrop’s ICASSP 2024 paper shows how room acoustics can enhance liveness detection
In a research paper 1co-authored with David Looney to be presented at the International Conference on Acoustics, Speech and Signal Processing (ICASSP) in Seoul, South
Pindrop® Pulse, First to Accurately Detect Deepfakes from OpenAI’s Voice Engine
Several of our customers have asked Pindrop if our recently launched deepfake detection product, Pindrop® Pulse, can detect synthetic content generated by OpenAI’s1 new Voice
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Hack iOS 10 and Get $1.5 Million
The stakes in the vulnerability acquisition and bug bounty game have just gone up several notches, with a well-known security startup now offering $1.5 million for
On the Wire Podcast: Jessy Irwin
Jessy Irwin makes her triumphant return to the podcast to help us work through our feelings about the Yahoo data breach, the NIST guidance on
Europol Warns That Ransomware is Biggest Online Threat
Ransomware has become the largest threat to consumers and businesses in the EU, according to a new threat report from Europol. The Internet Organized Crime
Senators Demand Answers of Mayer on Yahoo Data Breach
Six Democratic senators are demanding answers from Yahoo CEO Marissa Mayer about the massive data breach that the company disclosed last week. The legislators want
The Need for Multiple Layers of Security in the Contact Center
The wealth of information housed by contact centers can be leveraged by fraudsters for data mining and cross-channel attacks. In an effort to prevent phone
Facebook Releases Osquery Network Detection Tool for Windows
Facebook has released a new tool that allows administrators and security teams to search for malicious processes, browser extensions, or other problematic issues on their
‘Putting in a Back Door Isn’t the Solution’ to Encryption Debate
Rep. Michael McCaul, the chairman of the House Committee on Homeland Security, said forcing vendors to install backdoors or intentionally weakened encryption in their products
Google Releases Tools to Improve CSP Protection for Web Apps
Google is releasing a pair of new tools to help developers create and implement safer content security policies to protect against cross-site scripting vulnerabilities in
Rooting Out Sensitive Data in Email With MailSniper
One of the more common ways for sensitive data to leak from an organization is through email. Whether intentionally or through carelessness, employees will often include passwords,
Protecting Call Centers at Government Agencies
Fraud poses a substantial risk to the integrity of federal programs and weakens the public’s trust in government. Though government agencies have made great strides