Resources STAY CONNECTED, STAY INFORMED, STAY AHEAD
Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.
Voice Phishing: How to Protect Yourself from Phone-Based Scams
November 29, 2023
We will explore voice phishing, its definition, how it operates, common variations of voice phishing scams, and, most importantly, how you can identify and prevent these attempts to protect your personal information.
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Phone Scams to Watch For in 2024
November 20, 2023
Phone scams can be a serious source of problems for many businesses, including contact centers. Unfortunately, employees are often the most vulnerable part of the business. If an employee does not know about potential phone scams, they may struggle to keep confidential data safe.
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The Benefits of Biometric Liveness in Fraud Detection
November 20, 2023
Biometric authentication was once the most robust security measure. It used hard-to-impersonate biological traits like fingerprints to verify identity. However, nowadays, biometric authentication is not all secure. Fraudsters can bypass the authentication with 3D-printed masks, fake fingerprints, and eye replicas.
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How to Make KBA's Work for Your Contact Center
August 17, 2021
Regardless of the authentication needs of any particular call, the use of KBA to satisfy them will result in added time and cost that could be avoided by using Passive authentication methods instead.
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STIR / SHAKEN for Contact Centers
This report discusses how to plan and prepare for the widespread deployment of STIR/SHAKEN, account for known/unknown integration or performance limitations and develop a passive, customer-friendly authentication process.
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Authentication 103: Optimizing Authentication
Part 3 of 3
August 5, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux
AI for Identity and Security: A Playbook for Financial leaders
In this report we break down the complexity of the AI ecosystem from an authentication and fraud protection perspective.
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Life Insurance Company - Trailblazing Customer Experience and Protection in Insurance
Since December 2019, the Company realized through Enhanced Authentication $1.2 million in operational cost savings -- more than double the initial goal
DownloadAuthentication 102: Securing Authentication
Part 2 of 3
July 29, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux
Authentication 101: The Basics of Call Center Authentication
Part 1 of 3
July 22, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux
Knowledge-Based Authentication (KBA) is on the Outs, But Remain Useful
August 1, 2021
It may be premature to fully cancel KBA but necessary to recognize that KBA’s role has been relegated from the featured authentication tool to a complementary method.
Read HereSupercharging the IVR to Win Customers at Small to Medium-Sized Banks
A Handy Guide for Regional Banks and Credit Unions
This report combines the contact center experiences during 2020 with emerging trends to provide the strategies and tactics your business needs to deliver a personalized call experience in the IVR without a massive budget, to avoid KBAs and OTPs that frustrate customers, without compromising security, to act quickly to win customers now, and to recognize early returns from your IVR investment
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