Resources STAY CONNECTED, STAY INFORMED, STAY AHEAD
Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.
Phone Scams to Watch For in 2024
November 20, 2023
Phone scams can be a serious source of problems for many businesses, including contact centers. Unfortunately, employees are often the most vulnerable part of the business. If an employee does not know about potential phone scams, they may struggle to keep confidential data safe.
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The Benefits of Biometric Liveness in Fraud Detection
November 20, 2023
Biometric authentication was once the most robust security measure. It used hard-to-impersonate biological traits like fingerprints to verify identity. However, nowadays, biometric authentication is not all secure. Fraudsters can bypass the authentication with 3D-printed masks, fake fingerprints, and eye replicas.
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Evolving Your Cybersecurity Approach: 4 Questions Answered
November 14, 2023
According to Verizon’s Data Breach Investigations (DBIR) Report, business email compromise attacks have almost doubled across their incident data, accounting for 50% of incidents. This study looked at 16,312 security incidents, of which 5,199 were confirmed data breaches.
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Intro to Vishing: How Consumer-Focused Attacks Are Costing You Money and What You Can Do About It
July 20, 2020
Since about 75% of fraud complaints to the FTC involve contact with consumers by phone, when you think of vishing – you think of consumers receiving calls. But phishing activities are also occurring via the phone channel, inside your contact center.
Read HereContact Center Network Vulnerabilities: IVR Security Best Practices for Fighting Fraud in 2021 and Beyond
July 16, 2020
The replacement of face-to-face customer service with alternate means of customer interaction has driven many, both genuine customers and fraudsters to the phone channel. Now, the contactless economy demands accessibility and multi-channel touches. Yet 60% of fraud in the phone channel touches an IVR.
Read HereProtecting the IVR
July 13, 2020
Watch our 20 second public service announcement on an often overlooked “leaky” customer touchpoint.
Read HereFinancial Costs of Fraud & 3 Chances to Take Some of it Back
July 9, 2020
The sooner you can identify the signs of an attack, the sooner you can block account takeover attempts.
Read Here4 Things Banking Contact Centers Can Do Now to Optimize Their Workforce
July 8, 2020
The new normal for bank contact centers is a significant increase in call volume, which makes decreasing handle times more crucial than ever. So how can you make sure that your contact center’s workforce is optimized?
Read HereHow Monitoring Your IVR Helps Predict and Reduce Fraud in the Contact Center
June 23, 2020
Read HereDefeating Fraud - A Collection of Tools, Research, and Other Resources Built for Contact Center Defense
May 19, 2020
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