The Case for Better Self-Service:
Improving Customer Workflows and Preventing Fraud Around the IVR
November 4, 2021 @ 1:00 pm - 1:30 pm EST
Shawn Hall
Cost Reduction Through Digital Transformation
November 15, 2021
Digital transformation helps to use resources, some of which may already be in place and not require further investment, more efficiently and actually to save money.
Read Here“Account Risk” - Another Dimension to Fraud Detection Intelligence
Using account risk, Pindrop can provide intelligence on which customer accounts fraudsters are targeting. Pindrop provides a score based on likelihood of fraudulent activity signaling a fraudster's intent to attack in some cases up to 60 days in advance.
Account Risk - The Latest Tool in Fraud and IVR Protection
This report covers the expected surge post pandemic, self-service’s role in dealing with it, how and when fraudsters use the IVR and how fraudsters’ activities can be used against them.
DownloadANI Validation: Fixing the Game of Telephone
November 1, 2021
ANI Validation has the potential to transform both phases of a call, The Set Up and The Action. Because it is a passive tool that can be implemented using an API, it can deliver the capabilities your business needs to help minimize The Set Up from the caller’s perspective, help protect the call operation from spoofing, and help add efficiency to IVR and Agent interactions.
Read HerePreparing Regional Banks & Credit Union Contact Centers to Cash in on New Waves of Customers
November 1, 2021
Perhaps eager to make up for lost time, consumers might also be actively shopping for the financial institutions that can best enable their plans. And with so many choices, they may not be likely to compromise. Thus, an opportunity is forming for community banks and local credit unions to stand out in an otherwise crowded field. Earning business can hinge on delivering a personalized, frictionless experience–and every phone call is a new first impression.
Read HereMeasuring STIR/SHAKEN Attestations Against Ani Validation
October 29, 2021
This report is an analysis conducted of SIP Header and STIR/SHAKEN attestation information by its VeriCall® Technology spanning approximately 109.5 million telephone calls from April 2021 through September 2021. The report serves as a preliminary case study to discuss the (un)availability and (in)efficacy of STIR/SHAKEN Attestations, as well as the relationship between STIR/SHAKEN Attestation level and VeriCall risk scoring for the purposes of call authentication in the contact center.
Read HerePindrop’s Voice Technologies and Emerging Security Threats in the Voice Channel / Les technologies vocales de Pindrop et les menaces de sécurité émergentes dans le canal vocal
Curious to know how deepfake audio is detected? Or how masks impact the accuracy of speaker recognition technology? During this talk, we will first describe the main challenges of the voice channel. We will then highlight the strength of Pindrop’s audio technologies. Additionally, We will focus on speaker recognition and describe how this technology works. Finally, we will present the emerging threats in the voice channel including deepfakes and how Pindrop can help detect them.
STIR/SHAKEN: How To Maximize The Value For Your Contact Center
September 23, 2021 @ 1:00 pm - 1:30 pm EST
Tim Prugar (Next Caller, a Pindrop Company)