Phoneprinting® Technology

Pindrop’s patented Phoneprinting technology analyzes over 1,300 factors of a call’s full audio to determine its true device type, geo-location, and carrier.

Technologies Overview

Our proprietary technologies work together to create advanced and secure fraud prevention services for the call center.

Datasheet

What is Phoneprinting® Technology

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Industries Overview

We protect the world's largest call centers across all industries, from healthcare and government to telecommunications and more.

Case Study

Securing the Call Center in Financial Institutions

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All Resources

From white papers and webinars to videos and more, we cover everything from fraud protection to call center trends.

Report

2020 Voice Intelligence Report

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Company Overview

Pindrop ®solutions are leading the way to the future of voice by establishing the standard for security, identity, and trust in the call center.

October 29, 2018

Q and A with Vijay Balasubramaniyan, 2018 40 Under Forty Honoree

October 3, 2018

The Future Innovators Index 2018

Knowledge-Based Authentication (KBA) is on the Outs, but Remain Useful

There was a point in time where knowledge-based authentication (KBA) questions were an effective form of identification. But that time is gone. It’s likely that more personal information about each and every one of us is available on the web than any time before in history, and the growing amount of cybersecurity incidents each year isn’t helping. Pindrop’s data shows…

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Financial Costs Of Fraud & 3 Chances To Take Some Of It Back

Pindrop® Labs reported in our 2017 Contact Center Fraud Report, that every incoming call costs contact centers $0.58 in fraud. Fraud costs typically scale as…

4 Things Banking Contact Centers Can Do Now to Optimize Their Workforce

The financial services industry has undergone many changes, not only in the past four months but also for the past several years. Consider this, from…

How Monitoring Your IVR Helps Predict and Reduce Fraud in the Contact Center

Fraudulent activity in the IVR has become a tool for more sophisticated fraudsters and scammers to gain sensitive data that puts contact centers and financial…

Is Your Contact Center AI Biased?

How to Reduce Bias: Optimizing AI and Machine Learning For Contact Centers Bias exists everywhere in our society. And while some biases are largely harmless,…

Before we adopt long-term work from home, we have to grapple with the risks The second quarter of 2020 has been a massive experiment for…

May 22, 2020 | Mike Yang

COVID-19 Research

Consumer experience and biometrics are at a crossroad as consumers nervously re-emerge By Vijay Balsarubimaniyan, CEO Pindrop I recently did something I haven’t done in…

Fraudster Central

How to Avoid Fraud and Service Gaps While Building a Sustainable Contact Center Strategy for the Future

The financial services industry is reacting in real-time as widespread telecommuting and a general environment of confusion has exposed an uptick in fraudulent activity and…

The Distraction Factor: In Times of Disruption, Fraudsters See an Opportunity

Opportunistic fraudsters are utilizing evolving scripts and increasingly sophisticated technologies and tactics to exploit contact center teams amid heightened distraction. Contact center agents and analysts…

#WFH: 3 Ways to Ensure Customer Experience in Restructured Call Centers

Ensuring customer experience in a large organization is often tricky as trainers and trainees, as well as their environments, vary. However, in the contact center,…

Same Tactics, Different Scripts: What Contact Center Fraud Sounds Like in the Age of Coronavirus

Fraudsters thrive during periods of chaos and uncertainty. Any disruption to the status quo provides an opportunity to seize sensitive consumer data and leverage it…

Tap to Cloud: The Power of Pindrop At Any Stage of Your Cloud Journey

The cloud offers a lot of great functionality for contact centers, from slashing operational costs to reducing the burden on staff. However, despite its many…