Pindrop® Pulse: Stay Connected, Stay Informed, and Stay Ahead VIEW NOW →

Knowledge-Based Authentication (KBA) is on the Outs, but Remain Useful

There was a point in time where knowledge-based authentication (KBA) questions were an effective form of identification. But that time is gone. It’s likely that more personal information about each and every one of us is available on the web than any time before in history, and the growing amount of cybersecurity incidents each year isn’t helping. Pindrop’s data shows…
July 9, 2020
Financial Costs Of Fraud & 3 Chances To Take Some Of It Back
Pindrop® Labs reported in our 2017 Contact Center Fraud Report,  that every incoming call costs contact centers $0.58 in fraud.  Fraud costs typically scale as…
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July 8, 2020
4 Things Banking Contact Centers Can Do Now to Optimize Their Workforce
The financial services industry has undergone many changes, not only in the past four months but also for the past several years. Consider this, from…
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June 23, 2020
How Monitoring Your IVR Helps Predict and Reduce Fraud in the Contact Center
Fraudulent activity in the IVR has become a tool for more sophisticated fraudsters and scammers to gain sensitive data that puts contact centers and financial…
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June 10, 2020
Is Your Contact Center AI Biased?
How to Reduce Bias: Optimizing AI and Machine Learning For Contact Centers Bias exists everywhere in our society. And while some biases are largely harmless,…
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June 9, 2020
Before we adopt long-term work from home, we have to grapple with the risks  The second quarter of 2020 has been a massive experiment for…
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May 22, 2020 | Mike Yang
COVID-19 Research
Consumer experience and biometrics are at a crossroad as consumers nervously re-emerge  By Vijay Balsarubimaniyan, CEO Pindrop I recently did something I haven’t done in…
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May 19, 2020
Fraudster Central
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May 14, 2020
How to Avoid Fraud and Service Gaps While Building a Sustainable Contact Center Strategy for the Future
The financial services industry is reacting in real-time as widespread telecommuting and a general environment of confusion has exposed an uptick in fraudulent activity and…
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May 13, 2020
The Distraction Factor: In Times of Disruption, Fraudsters See an Opportunity
Opportunistic fraudsters are utilizing evolving scripts and increasingly sophisticated technologies and tactics to exploit contact center teams amid heightened distraction. Contact center agents and analysts…
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May 11, 2020
#WFH: 3 Ways to Ensure Customer Experience in Restructured Call Centers
Ensuring customer experience in a large organization is often tricky as trainers and trainees, as well as their environments, vary. However, in the contact center,…
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May 7, 2020
Same Tactics, Different Scripts: What Contact Center Fraud Sounds Like in the Age of Coronavirus
Fraudsters thrive during periods of chaos and uncertainty. Any disruption to the status quo provides an opportunity to seize sensitive consumer data and leverage it…
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May 4, 2020
Tap to Cloud: The Power of Pindrop At Any Stage of Your Cloud Journey
The cloud offers a lot of great functionality for contact centers, from slashing operational costs to reducing the burden on staff. However, despite its many…
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