Phoneprinting® Technology

Pindrop’s patented Phoneprinting technology analyzes over 1,300 factors of a call’s full audio to determine its true device type, geo-location, and carrier.

Technologies Overview

Our proprietary technologies work together to create advanced and secure fraud prevention services for the call center.

Datasheet

What is Phoneprinting® Technology

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Industries Overview

We protect the world's largest call centers across all industries, from healthcare and government to telecommunications and more.

Case Study

Securing the Call Center in Financial Institutions

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All Resources

From white papers and webinars to videos and more, we cover everything from fraud protection to call center trends.

Report

2020 Voice Intelligence Report

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Company Overview

Pindrop® solutions are leading the way to the future of voice by establishing the standard for security, identity, and trust in the call center.

October 29, 2018

Q and A with Vijay Balasubramaniyan, 2018 40 Under Forty Honoree

October 3, 2018

The Future Innovators Index 2018

Facebook Breach Means More Munitions for Fraudster ATO attempts

500 million Facebook users’ personal information including phone numbers has been scrapped from Facebook website and published to the dark web.¹ Back in January, a user of a low-level cybercriminal forum was discovered selling access to a database of phone numbers belonging to Facebook users, and conveniently letting customers look up those numbers by using an automated Telegram bot.² Alon Gal, the…

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Same Tactics, Different Scripts: What Contact Center Fraud Sounds Like in the Age of Coronavirus

Fraudsters thrive during periods of chaos and uncertainty. Any disruption to the status quo provides an opportunity to seize sensitive consumer data and leverage it…

Tap to Cloud: The Power of Pindrop At Any Stage of Your Cloud Journey

The cloud offers a lot of great functionality for contact centers, from slashing operational costs to reducing the burden on staff. However, despite its many…

PINDROP PULSE FLASH REPORT: Five Insights of COVID-19 in the Contact Center

This is the original report updated on July 15th 2020 to include data and insights from the second phase of COVID-19. The initial report…

The Security Threats to Your Call Center are Changing: 3 Actionable Solutions to Current Challenges

Whole segments of the financial services industry have had to transition to remote working. As a result, banks, insurance companies, retailers, and credit card issuers…

Multifactor Authentication is Imperative

Multi-factor authentication is prevalent in today’s world. From email to bank logins, many companies have employed tools like 2-factor verification to make their services more…

4 Tips for Optimizing Your Remote Workforce

The world’s largest companies are facing an uphill climb in pursuit of call center overhauls to address rapid infrastructure changes caused by the Coronavirus. Reductions…

In Case You Missed It: Social Engineering

Last week, Sales Engineers Jay Hart & Dave Dalebroux facilitated an engaging discussion concerning the rise of social engineering, the how and why social engineers…

Don’t Miss Our Next Webinar: Fraud in the IVR

This week, Thursday, April 16, join Sales Engineers, Darren Baldwin and Shawn Hall for an in-depth discussion on how and why criminals are assaulting your…

How to: Optimize Enrollment for Enhanced Authentication Right Now

Multifactor Authentication has many advantages; however, effectively getting consumers enrolled in authentication activities is mission-critical for contact center security professionals. The optimization of enrollment processes…

COVID-19: Make Sure You’re Protected from Opportunistic Fraudsters

Many are experiencing feelings of uncertainty and fear around the COVID-19 outbreak. Unfortunately, these moments of chaos are the ones fraudsters thrive in most, taking…

#WFH: 3 Tools to Tackle Call Center Fraud, Even From Home

The world is dealing with a “hundred-year” event, caused by what we all know now as COVID-19. But countries and critical businesses such as those…

Who is Pindrop?

Wouldn’t it be great if when you called into your bank, needing to ask one simple question, that you didn’t have to jump through hoops…