Pindrop® Pulse: Stay Connected, Stay Informed, and Stay Ahead VIEW NOW →

Facebook Breach Means More Munitions for Fraudster ATO attempts

500 million Facebook users’ personal information including phone numbers has been scrapped from Facebook website and published to the dark web.¹ Back in January, a user of a low-level cybercriminal forum was discovered selling access to a database of phone numbers belonging to Facebook users, and conveniently letting customers look up those numbers by using an automated Telegram bot.² Alon Gal, the…
May 7, 2020
Same Tactics, Different Scripts: What Contact Center Fraud Sounds Like in the Age of Coronavirus
Fraudsters thrive during periods of chaos and uncertainty. Any disruption to the status quo provides an opportunity to seize sensitive consumer data and leverage it…
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May 4, 2020
Tap to Cloud: The Power of Pindrop At Any Stage of Your Cloud Journey
The cloud offers a lot of great functionality for contact centers, from slashing operational costs to reducing the burden on staff. However, despite its many…
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April 30, 2020
PINDROP PULSE FLASH REPORT: Five Insights of COVID-19 in the Contact Center
This is the original report updated on July 15th 2020 to include data and insights from the second phase of COVID-19.   The initial report…
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April 28, 2020
The Security Threats to Your Call Center are Changing: 3 Actionable Solutions to Current Challenges
Whole segments of the financial services industry have had to transition to remote working. As a result, banks, insurance companies, retailers, and credit card issuers…
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April 27, 2020
Multifactor Authentication is Imperative
Multi-factor authentication is prevalent in today’s world. From email to bank logins, many companies have employed tools like 2-factor verification to make their services more…
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April 22, 2020
4 Tips for Optimizing Your Remote Workforce
The world’s largest companies are facing an uphill climb in pursuit of call center overhauls to address rapid infrastructure changes caused by the Coronavirus. Reductions…
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April 13, 2020
In Case You Missed It: Social Engineering
Last week, Sales Engineers Jay Hart & Dave Dalebroux facilitated an engaging discussion concerning the rise of social engineering, the how and why social engineers…
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April 13, 2020
Don’t Miss Our Next Webinar: Fraud in the IVR
This week, Thursday, April 16, join Sales Engineers, Darren Baldwin and Shawn Hall for an in-depth discussion on how and why criminals are assaulting your…
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April 9, 2020
How to: Optimize Enrollment for Enhanced Authentication Right Now
Multifactor Authentication has many advantages; however, effectively getting consumers enrolled in authentication activities is mission-critical for contact center security professionals. The optimization of enrollment processes…
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April 8, 2020
COVID-19: Make Sure You’re Protected from Opportunistic Fraudsters
Many are experiencing feelings of uncertainty and fear around the COVID-19 outbreak. Unfortunately, these moments of chaos are the ones fraudsters thrive in most, taking…
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March 30, 2020
#WFH: 3 Tools to Tackle Call Center Fraud, Even From Home
The world is dealing with a “hundred-year” event, caused by what we all know now as COVID-19. But countries and critical businesses such as those…
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March 4, 2020
Who is Pindrop?
Wouldn’t it be great if when you called into your bank, needing to ask one simple question, that you didn’t have to jump through hoops…
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