Pindrop for Amazon Connect | A Balancing Act

Defending the phone channel presents various challenges, especially due to the fact it is grounded on human interaction. Fraudsters know the call center is the weakest link compared to other potential avenues in most enterprises. As security technology has evolved over the years, fraudsters have followed closely behind – adapting to continue to obtain the information that drives their own…

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February 13, 2019

Voice | A Password Close To Your Heart

Examining the evolution of technology, we have been caught in a trend moving toward natural conversations. The start of this timeline begins with computers, which…

December 17, 2018

Retails’ Nightmare Before Christmas

With the stresses of Black Friday and Cyber Monday shopping behind us, the holiday shopping season of 2018 has almost come to a close. However,…

October 17, 2018

Privacy and Permissions | Google+

With Google making headlines about the privacy of apps and the breaking news of the Facebook data breach earlier this year, it has become clear…

October 3, 2018

The Future of Voice, Fraud, and the Impact to CX | A Recap

Voice is growing out of the call center, out of your telephone and is growing into the next interface. In previous years, we have released…

August 29, 2018

A [Female] Voice of Concern

The number of people using digital assistants are growing by the day, and the increasing popularity has led to predictions of as many as 75%…

August 27, 2018

Voice Security Predictions in the Age of IoT

August 24, 2018

Zelle | A direct funds transfer disruptor…What Are You Trading For Convenience?

With convenience on the mind of most consumers, peer to peer payment apps are making it easy to transfer money to friends, family, or acquaintances.…

Welcoming the Conversational Economy | Securing the Voice Channel

In our latest study, 500 IT and business leaders across the US, France, Germany, and the UK were surveyed to find 85 percent of businesses…

Dear Customer: Your Secret is(n’t) Safe with Me

“Secrets based” authentication based off of your customer’s static PII today alone, is useless. With the addition of another massive data breach earlier this week…

Pindrop® Express | Authentication, Risk, CX and the Enterprise

Businesses today often suffer from lagging or inefficient authentication solutions – from knowledge based authentication questions (KBAs) to simple caller ID verification. These traditional methods…

Bank of the West | Machine Learning & Customer Experience

Legacy authentication methods like knowledge based authentication questions (KBAs), ANI verification, and stand-alone voice biometrics are often ineffective, inefficient, and lengthen call handle time. To…

Call Center Fraudsters | Voice Morphing, Social Engineering, and the Need for Authentication

As technology advances, fraudsters use different, constantly evolving techniques that include exploiting the phone channel. With increasingly sophisticated attacks, fraudsters maneuver around authentication and security…