5 Tips for Improving Contact Center Productivity
A contact center’s profitability and effectiveness depend on the agents’ productivity. Historically, contact centers have been regarded as cost centers, there to support operations and
Pindrop’s ICASSP 2024 paper shows how room acoustics can enhance liveness detection
In a research paper 1co-authored with David Looney to be presented at the International Conference on Acoustics, Speech and Signal Processing (ICASSP) in Seoul, South
Pindrop® Pulse, First to Accurately Detect Deepfakes from OpenAI’s Voice Engine
Several of our customers have asked Pindrop if our recently launched deepfake detection product, Pindrop® Pulse, can detect synthetic content generated by OpenAI’s1 new Voice
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Deepfake Attacks in 2024: What You Need to Know
Deepfakes have already disrupted the consumption of mass media as we know it. Scammers are creating deepfakes of popular celebrities and famous figures in a
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While emerging AI technologies bring increasing challenges in detecting bad actors, and concern from your consumers, the reality is that most of your callers are
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Phone scams have evolved considerably in the past few years, especially as malicious actors have begun to incorporate new technologies into their scams. Today, phone
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7 Questions About Deepfake Consumer Sentiment Answered
In our recent report with Voicebot.ai, over 2,000 U.S. consumers were surveyed about their knowledge and feelings around deepfake and voice clone technology. Amit Gupta,
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Voice phishing, often referred to as vishing, is a deceptive technique that cybercriminals employ to trick individuals into giving personal and sensitive information over the
Phone Scams to Watch For in 2024
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The Benefits of Biometric Liveness in Fraud Detection
Biometric authentication was once the most robust security measure. It used hard-to-impersonate biological traits like fingerprints to verify identity. However, nowadays, biometric authentication is not
Evolving Your Cybersecurity Approach: 4 Questions Answered
According to Verizon’s Data Breach Investigations (DBIR) Report, business email compromise attacks have almost doubled across their incident data, accounting for 50% of incidents. This
What is Biometric Liveness Detection and Why Is it Important?
With the rise of deepfakes and sophisticated identity spoofing, it’s becoming increasingly difficult for companies to ensure that the person on the other end is