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Pindrop Picks Up Another Cybersecurity Award- Early in 2021

Pindrop was named a hot cybersecurity company in 2021 by cybercrime magazine. This annual list recognizes the most innovative companies in cybersecurity. Pindrop has made the list as the only contact center security provider – none of our competitors made the list.  For fraud and contact center professionals interested in protecting their customers’ internal data – this post will be…
April 27, 2020
Multifactor Authentication is Imperative
Multi-factor authentication is prevalent in today’s world. From email to bank logins, many companies have employed tools like 2-factor verification to make their services more…
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April 22, 2020
4 Tips for Optimizing Your Remote Workforce
The world’s largest companies are facing an uphill climb in pursuit of call center overhauls to address rapid infrastructure changes caused by the Coronavirus. Reductions…
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April 13, 2020
In Case You Missed It: Social Engineering
Last week, Sales Engineers Jay Hart & Dave Dalebroux facilitated an engaging discussion concerning the rise of social engineering, the how and why social engineers…
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April 13, 2020
Don’t Miss Our Next Webinar: Fraud in the IVR
This week, Thursday, April 16, join Sales Engineers, Darren Baldwin and Shawn Hall for an in-depth discussion on how and why criminals are assaulting your…
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April 9, 2020
How to: Optimize Enrollment for Enhanced Authentication Right Now
Multifactor Authentication has many advantages; however, effectively getting consumers enrolled in authentication activities is mission-critical for contact center security professionals. The optimization of enrollment processes…
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April 8, 2020
COVID-19: Make Sure You’re Protected from Opportunistic Fraudsters
Many are experiencing feelings of uncertainty and fear around the COVID-19 outbreak. Unfortunately, these moments of chaos are the ones fraudsters thrive in most, taking…
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March 30, 2020
#WFH: 3 Tools to Tackle Call Center Fraud, Even From Home
The world is dealing with a “hundred-year” event, caused by what we all know now as COVID-19. But countries and critical businesses such as those…
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March 4, 2020
Who is Pindrop?
Wouldn’t it be great if when you called into your bank, needing to ask one simple question, that you didn’t have to jump through hoops…
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March 3, 2020
2020 Voice Intelligence and Security Report: Fraudsters increasingly target the financial industry
Voice technology continues to sweep the nation, with Gartner predicting a growing number of searches (30 percent) will be screenless by this year. With voice-enabled…
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February 12, 2020
The 5-Point Customer Experience Health Check for Contact Centers
The 5-Point Customer Experience Health Check for Contact Centers Often when thinking about customer experience most of the thought is dedicated to the online experience,…
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February 11, 2020
MACHINE LEARNING BEATS HUMANS IN SPOTTING SYNTHETIC VOICES
As humans, we often overestimate our performance.  This phenomena has been studied so often, it has a name: the Dunning-Kruger effect.  The Dunning-Kruger effect states…
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February 11, 2020
Excellent Customer Experience | The Gift We Are All Looking for on Valentine’s Day
In a world where technology continues to evolve, most companies are currently experiencing a digital transformation. However, companies aren’t made up of just one channel…
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