Phoneprinting® Technology

Pindrop’s patented Phoneprinting technology analyzes over 1,300 factors of a call’s full audio to determine its true device type, geo-location, and carrier.

Technologies Overview

Our proprietary technologies work together to create advanced and secure fraud prevention services for the call center.

Datasheet

What is Phoneprinting® Technology

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Industries Overview

We protect the world's largest call centers across all industries, from healthcare and government to telecommunications and more.

Case Study

Securing the Call Center in Financial Institutions

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All Resources

From white papers and webinars to videos and more, we cover everything from fraud protection to call center trends.

Report

2020 Voice Intelligence Report

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Company Overview

Pindrop® solutions are leading the way to the future of voice by establishing the standard for security, identity, and trust in the call center.

October 29, 2018

Q and A with Vijay Balasubramaniyan, 2018 40 Under Forty Honoree

October 3, 2018

The Future Innovators Index 2018

Fraudsters Are Exploiting Cash Sharing Apps

Cash sharing apps are increasing in popularity for sending and receiving money. As many as 29% of North American transactions originate from a digital wallet with an estimated 64 million mobile payment users in the US1. With these apps, users can create a free account that will then allow them to instantly send or receive money from other users within…

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How to Avoid Fraud and Service Gaps While Building a Sustainable Contact Center Strategy for the Future

The financial services industry is reacting in real-time as widespread telecommuting and a general environment of confusion has exposed an uptick in fraudulent activity and…

The Distraction Factor: In Times of Disruption, Fraudsters See an Opportunity

Opportunistic fraudsters are utilizing evolving scripts and increasingly sophisticated technologies and tactics to exploit contact center teams amid heightened distraction. Contact center agents and analysts…

#WFH: 3 Ways to Ensure Customer Experience in Restructured Call Centers

Ensuring customer experience in a large organization is often tricky as trainers and trainees, as well as their environments, vary. However, in the contact center,…

Same Tactics, Different Scripts: What Contact Center Fraud Sounds Like in the Age of Coronavirus

Fraudsters thrive during periods of chaos and uncertainty. Any disruption to the status quo provides an opportunity to seize sensitive consumer data and leverage it…

Tap to Cloud: The Power of Pindrop At Any Stage of Your Cloud Journey

The cloud offers a lot of great functionality for contact centers, from slashing operational costs to reducing the burden on staff. However, despite its many…

PINDROP PULSE FLASH REPORT: Five Insights of COVID-19 in the Contact Center

This is the original report updated on July 15th 2020 to include data and insights from the second phase of COVID-19. The initial report…

The Security Threats to Your Call Center are Changing: 3 Actionable Solutions to Current Challenges

Whole segments of the financial services industry have had to transition to remote working. As a result, banks, insurance companies, retailers, and credit card issuers…

Multifactor Authentication is Imperative

Multi-factor authentication is prevalent in today’s world. From email to bank logins, many companies have employed tools like 2-factor verification to make their services more…

4 Tips for Optimizing Your Remote Workforce

The world’s largest companies are facing an uphill climb in pursuit of call center overhauls to address rapid infrastructure changes caused by the Coronavirus. Reductions…

In Case You Missed It: Social Engineering

Last week, Sales Engineers Jay Hart & Dave Dalebroux facilitated an engaging discussion concerning the rise of social engineering, the how and why social engineers…

Don’t Miss Our Next Webinar: Fraud in the IVR

This week, Thursday, April 16, join Sales Engineers, Darren Baldwin and Shawn Hall for an in-depth discussion on how and why criminals are assaulting your…

How to: Optimize Enrollment for Enhanced Authentication Right Now

Multifactor Authentication has many advantages; however, effectively getting consumers enrolled in authentication activities is mission-critical for contact center security professionals. The optimization of enrollment processes…