Measuring STIR/SHAKEN Attestations Against ANI Validation

October 2021 Data Report: Measuring S/S Attestations against VeriCall® Technology’s ANI Validation Summary of Key Findings Next Caller, a Pindrop® Company, reviewed the analyses conducted of SIP Header information by its VeriCall® Technology of approximately 109.5 million telephone calls from April 2021 through September 2021, finding that: A significant majority (64%-76% each month) of calls had no attestation by a…

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November 19, 2020

Introducing Pindrop Trace: Fraud Detection Using Graph Analytics And Link Analysis For Contact Centers

What is Graph Analysis For Fraud Detection? Graph analysis Is the process of analyzing data stored in graph format. Graphs are mathematical structures that represent…

September 17, 2020

Pindrop Loves Voice: But We Don’t Need It To Stop Fraud

At Pindrop, we love voice. It is our company’s mission to provide security, identity and trust for every voice interaction. We believe in a world…

The Psychology of Fraud: I want to believe

On a quiet Friday afternoon a family member of mine, who will remain anonymous for my own protection, received an email from a man from…

How Identifying Key Behaviors in the IVR Helps Predict and Reduce Fraud in the Contact Center

Fraudulent activity in the IVR has become a tool for more sophisticated fraudsters and scammers to gain sensitive data that puts contact centers and financial…

Contact Centre Anti-Fraud Advantages Shine In International Fraud & Privacy Report

The Raconteur Fraud and Privacy Report Provides Actionable Contact Centre Insight At Pindrop, we regularly publish resources, run training sessions, and offer tools and research to Contact Centres Leaders. Assisting…

Intro to Vishing: How Consumer-Focused Attacks are Costing You Money and What You Can Do About It

Fraud was never fun – its costs for corporations can climb high when you consider the personnel, re-issuance, and other remediation costs incurred on the…

Contact Center Authentication: Your Guide for 2021

Contact center authentication defends your business, but many leaders are struggling with choosing the best type of authentication solution for them. In addition, recent shifts…

Contact Center Network Vulnerabilities: IVR Security Best Practices for Fighting Fraud in 2021 and Beyond

As the contactless economy evolves from necessity to preferred – the lines between fraud attacks have been blurred. Increasingly criminals have begin stitching together information…

[VIDEO] Protecting the IVR

Are you using an Interactive Voice Response (IVR) system to serve your customers? Convenience may give way to fraud if companies aren’t careful. 60% of…

Financial Costs Of Fraud & 3 Chances To Take Some Of It Back

Pindrop® Labs reported in our 2017 Contact Center Fraud Report, that every incoming call costs contact centers $0.58 in fraud. Fraud costs typically scale as…

4 Things Banking Contact Centers Can Do Now to Optimize Their Workforce

The financial services industry has undergone many changes, not only in the past four months but also for the past several years. Consider this, from…

How Monitoring Your IVR Helps Predict and Reduce Fraud in the Contact Center

Fraudulent activity in the IVR has become a tool for more sophisticated fraudsters and scammers to gain sensitive data that puts contact centers and financial…