Phoneprinting® Technology

Pindrop’s patented Phoneprinting technology analyzes over 1,300 factors of a call’s full audio to determine its true device type, geo-location, and carrier.

Technologies Overview

Our proprietary technologies work together to create advanced and secure fraud prevention services for the call center.

Datasheet

What is Phoneprinting® Technology

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Industries Overview

We protect the world's largest call centers across all industries, from healthcare and government to telecommunications and more.

Case Study

Securing the Call Center in Financial Institutions

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All Resources

From white papers and webinars to videos and more, we cover everything from fraud protection to call center trends.

Report

2020 Voice Intelligence Report

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Company Overview

Pindrop® solutions are leading the way to the future of voice by establishing the standard for security, identity, and trust in the call center.

October 29, 2018

Q and A with Vijay Balasubramaniyan, 2018 40 Under Forty Honoree

October 3, 2018

The Future Innovators Index 2018

The Psychology of Fraud: I want to believe

On a quiet Friday afternoon a family member of mine, who will remain anonymous for my own protection, received an email from a man from Australia claiming to be a long lost brother. Since her father had recently passed away, a new familial connection can seem like a very pleasant prospect. The moment I heard this, my disbelief began immediately.…

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How to: Optimize Enrollment for Enhanced Authentication Right Now

Multifactor Authentication has many advantages; however, effectively getting consumers enrolled in authentication activities is mission-critical for contact center security professionals. The optimization of enrollment processes…

COVID-19: Make Sure You’re Protected from Opportunistic Fraudsters

Many are experiencing feelings of uncertainty and fear around the COVID-19 outbreak. Unfortunately, these moments of chaos are the ones fraudsters thrive in most, taking…

#WFH: 3 Tools to Tackle Call Center Fraud, Even From Home

The world is dealing with a “hundred-year” event, caused by what we all know now as COVID-19. But countries and critical businesses such as those…

Who is Pindrop?

Wouldn’t it be great if when you called into your bank, needing to ask one simple question, that you didn’t have to jump through hoops…

2020 Voice Intelligence and Security Report: Fraudsters increasingly target the financial industry

Voice technology continues to sweep the nation, with Gartner predicting a growing number of searches (30 percent) will be screenless by this year. With voice-enabled…

February 12, 2020

The 5-Point Customer Experience Health Check for Contact Centers

The 5-Point Customer Experience Health Check for Contact Centers Often when thinking about customer experience most of the thought is dedicated to the online experience,…

February 11, 2020

MACHINE LEARNING BEATS HUMANS IN SPOTTING SYNTHETIC VOICES

As humans, we often overestimate our performance. This phenomena has been studied so often, it has a name: the Dunning-Kruger effect. The Dunning-Kruger effect states…

February 11, 2020

Excellent Customer Experience | The Gift We Are All Looking for on Valentine’s Day

In a world where technology continues to evolve, most companies are currently experiencing a digital transformation. However, companies aren’t made up of just one channel…

January 17, 2020

Pindrop for Amazon Connect | A Balancing Act

Defending the phone channel presents various challenges, especially due to the fact it is grounded on human interaction. Fraudsters know the call center is the…

January 17, 2020

The Importance of Customer Experience Within the Growing Conversational Economy

As companies move to compete on customer experience as a strategic imperative, it has become a top priority for a large percentage of enterprises. We…

January 17, 2020

Answering Your Questions About the Conversational Economy

What do we mean by the conversational economy? This is an economy driven by interaction. Currently, that means always-on internet connectivity, access to products and…

December 18, 2019

Thank you from Pindrop