Who is Pindrop?

Wouldn’t it be great if when you called into your bank, needing to ask one simple question, that you didn’t have to jump through hoops answering questions about your favorite teacher, first pet or name of your best friend? Not only is it time-consuming, but the answers to these questions can change or be forgotten. It’s quite possible that others…
April 26, 2019
How A Top 10 Stock Brokerage Reduced Average Call Handle Time
Did you know $14 billion is lost annually to phone fraud? Making the call center a common target to fraudsters, as most enterprises’s weakest link.…
Read More →
April 26, 2019
Authentication Myths | Do You Know What You’re Dealing With?
Today, a battle wages between what is fake and what is real. This warfare has extended into our day-to-day use of technology as we begin…
Read More →
March 25, 2019
The Madness of March | Will Your Authentication Solution Stand Up?
Each year in the spring, the NCAA holds a basketball tournament which is divided into brackets, and ultimately brings together two teams to compete in…
Read More →
March 8, 2019
Natural Communication | The Latest Consumer Interface
From the first computers, which quickly made their way to being a major force of communication, to the advent of smartphones, consumers have always been…
Read More →
February 13, 2019
Voice | A Password Close To Your Heart
Examining the evolution of technology, we have been caught in a trend moving toward natural conversations. The start of this timeline begins with computers, which…
Read More →
December 17, 2018
Retails’ Nightmare Before Christmas
With the stresses of Black Friday and Cyber Monday shopping behind us, the holiday shopping season of 2018 has almost come to a close. However,…
Read More →
October 17, 2018
Privacy and Permissions | Google+
With Google making headlines about the privacy of apps and the breaking news of the Facebook data breach earlier this year, it has become clear…
Read More →
October 3, 2018
The Future of Voice, Fraud, and the Impact to CX | A Recap
Voice is growing out of the call center, out of your telephone and is growing into the next interface. In previous years, we have released…
Read More →
August 29, 2018
A [Female] Voice of Concern
The number of people using digital assistants are growing by the day, and the increasing popularity has led to predictions of as many as 75%…
Read More →
August 27, 2018
Voice Security Predictions in the Age of IoT
Read More →
August 24, 2018
Zelle | A direct funds transfer disruptor…What Are You Trading For Convenience?
With convenience on the mind of most consumers, peer to peer payment apps are making it easy to transfer money to friends, family, or acquaintances.…
Read More →
July 16, 2018
Welcoming the Conversational Economy | Securing the Voice Channel
In our latest study, 500 IT and business leaders across the US, France, Germany, and the UK were surveyed to find 85 percent of businesses…
Read More →