Resources STAY CONNECTED, STAY INFORMED, STAY AHEAD
Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.
Voice Phishing: How to Protect Yourself from Phone-Based Scams
November 29, 2023
We will explore voice phishing, its definition, how it operates, common variations of voice phishing scams, and, most importantly, how you can identify and prevent these attempts to protect your personal information.
READ HERE
Phone Scams to Watch For in 2024
November 20, 2023
Phone scams can be a serious source of problems for many businesses, including contact centers. Unfortunately, employees are often the most vulnerable part of the business. If an employee does not know about potential phone scams, they may struggle to keep confidential data safe.
READ HERE
The Benefits of Biometric Liveness in Fraud Detection
November 20, 2023
Biometric authentication was once the most robust security measure. It used hard-to-impersonate biological traits like fingerprints to verify identity. However, nowadays, biometric authentication is not all secure. Fraudsters can bypass the authentication with 3D-printed masks, fake fingerprints, and eye replicas.
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Measuring Risk in Self-Service: Data Analysis on Real IVR Traffic
March 11, 2021 @ 1:00 pm - 1:30 pm EST
Mark Roberts
Effective Fraud Prevention - It Takes a Village
February 25, 2021 @ 1:00 pm - 1:30 pm EST
Mark Horne
Pindrop Protect & Passport: Discover the Power of Multifactor Authentication
February 11, 2021 @ 1:00 pm - 1:30 pm EST
Scott Engels
Exploring the Changing Contact Center Security Landscape
Pindrop Featuring Gartner
February 4, 2021 @ 1:00 pm - 2:00 pm EST
Mark Horne & Jonathan Care (Gartner)
Protecting the IVR: Optimizing IVR Systems in the Contact Center
Part 3 of 3
January 21, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux
Protecting the IVR: Stopping IVR Fraud in the Contact Center
Part 2 of 3
January 14, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux
Protecting the IVR: What is IVR Fraud in the Contact Center?
Part 1 of 3
January 7, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart
Verizon & Pindrop: Better Together
December 17, 2020 @ 1:00 pm - 1:30 pm EST
Dave Albers & Tony Lutz (Verizon)
Stopping Fraud at the IVR: Applications for Cross-Channel Defense and a More Secure Contact Center
Analyst Report Series Featuring Opus Research
December 10, 2020 @ 1:00 pm - 2:00 pm EST
Mark Horne & Dan Miller (Opus)