Authentication 103: Optimizing Authentication
Part 3 of 3
August 5, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux
Authentication 102: Securing Authentication
Part 2 of 3
July 29, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux
Authentication 101: The Basics of Call Center Authentication
Part 1 of 3
July 22, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux
Supercharging the IVR to Win Customers for Small to Medium-Sized Banks
5 Insights in 15 Minutes
June 24, 2021 @ 1:00 pm - 1:30 pm EST
Sam Espinosa (Next Caller, a Pindrop Company)
AI Playbook for Financial Leaders
5 insights in 15 minutes
June 10, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux
Contact Center Authentication: A Mystery Shopper’s Authentication Journey
Pindrop Featuring Aite Group
May 27, 2021 @ 1:00 pm - 2:00 pm EST
Mark Horne & Shirley Inscoe (Aite Group)
Measuring Account Risk: A New Dimension in Fighting Fraud
May 20, 2021 @ 1:00 pm - 1:30 pm EST
Jay Hart & Dave Dalebroux
The Battle for the IVR: Insights from the 2021 Voice Intelligence and Security Report
5 Insights in 15 Minutes
May 13, 2021 @ 1:00 pm - 1:30 pm EST
Mark Horne
Anatomy of an IVR Fraud Attack & Lessons Learned
May 6, 2021 @ 1:00 pm - 1:30 pm EST
Vijay Balasubramaniyan