Securing every voice interaction
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Securing Every Voice Interaction
Our mission is to provide security, identity and trust on every voice interaction
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About Pindrop
Pindrop is proud to sponsor RSAC eFRaud Global Forum this year. Every year at eFraud Global Forum online fraud prevention leaders come together to share valuable knowledge and best practices and learn from each other. We’re honored to be an event sponsor again this year.
May 11 - May 12, 2021 | 7:30 AM – 11:00 AM PT
ON-DEMAND SPEAKER BRIEFING
The Anatomy of an Interactive Voice Response (IVR) Fraud Attack & Lessons Learned
Learn how contact centers were impacted by fraud, a global pandemic and external factors pushing the limits of existing control systems and increasing call times. Fraudsters altered their own strategies to avoid long hold times, constructed scams around unemployment fraud and government loan scams and how easily they extracted critical account data all through unprotected IVRs.
Speaker
Vijay Balasubramaniyan, CEO & Co-Founder, Pindrop
RSAC 2021 eFraud Global Forum
FRAUD LOSS
Ineffective call center security leaves the door open to cross-channel attacks
CUSTOMER EXPERIENCE
False positives and endless questioning create a frustrating customer experience
OPERATIONAL COSTS
Legacy security solutions are expensive and increase average handle time (AHT)
BRAND REPUTATION RISK
Reputation-damaging data breaches and fraud losses often start in the call center
CALL CENTER AUTHENTICATION AND FRAUD PREVENTION HAVE BROKEN
Call Center exist to deliver fast, direct, and highly effective customer service. However, single-factor authentication, knowledge based authentication questions, and unprotected IVRs have allowed fraud to proliferate across the organization. Pindrop can help contact centers defend themselves against attacks and provide a better authentication experience for customers.
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Pindrop
Find out more about VeriCall® from
May 17 - May 20, 2021 | 10:00 AM - 4:00 PM
Knowing your customer is crucial for any business. In today’s increasingly voice-centric world, verifying identity can be difficult without creating friction or inconvenience. Companies want to provide a great experience, but they also know that security is a top priority. Our solutions work passively in the background, allowing a better experience for the customer and an improved security posture for the business.
