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Securing Every Voice Interaction

Our mission is to provide security, identity and trust on every voice interaction

© 2021 Copyright

Pinrop Booth Memebers

Other Team Members Available 

About Pindrop

Pindrop is proud to sponsor RSAC eFRaud Global Forum this year. Every year at eFraud Global Forum online fraud prevention leaders come together to share valuable knowledge and best practices and learn from each other. We’re honored to be an event sponsor again this year. 

May 11 - May 12, 2021 |  7:30 AM – 11:00 AM PT


ON-DEMAND SPEAKER BRIEFING

Vijay Balasubramaniyan
Vijay Balasubramaniyan
Vijay Balasubramaniyan
Vijay Balasubramaniyan
Vijay Balasubramaniyan

The Anatomy of an Interactive Voice Response (IVR) Fraud Attack & Lessons Learned

Learn how contact centers were impacted by fraud, a global pandemic and external factors pushing the limits of existing control systems and increasing call times. Fraudsters altered their own strategies to avoid long hold times, constructed scams around unemployment fraud and government loan scams and how easily they extracted critical account data all through unprotected IVRs.

Speaker

Vijay Balasubramaniyan, CEO & Co-Founder, Pindrop


RSAC 2021 eFraud Global Forum

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FRAUD LOSS

Ineffective call center security leaves the door open to cross-channel attacks

CUSTOMER EXPERIENCE

False positives and endless questioning create a frustrating customer experience

OPERATIONAL COSTS

Legacy security solutions are expensive and increase average handle time (AHT)

BRAND REPUTATION RISK

Reputation-damaging data breaches and fraud losses often start in the call center

Learn More

CALL CENTER AUTHENTICATION AND FRAUD PREVENTION HAVE BROKEN

Call Center exist to deliver fast, direct, and highly effective customer service. However, single-factor authentication, knowledge based authentication questions, and unprotected IVRs have allowed fraud to proliferate across the organization. Pindrop can help contact centers defend themselves against attacks and provide a better authentication experience for customers.

Vijay Balasubramaniyan

Name

Title

Pindrop

Find out more about VeriCall® from

May 17 - May 20, 2021 | 10:00 AM - 4:00 PM

Knowing your customer is crucial for any business.  In today’s increasingly voice-centric world, verifying identity can be difficult without creating friction or inconvenience.  Companies want to provide a great experience, but they also know that security is a top priority. Our solutions work passively in the background, allowing a better experience for the customer and an improved security posture for the business.

Pindrop® provides authentication and anti-fraud solutions for next generation contact centers, enabling seamless verification of callers while protecting against threats in a customer-not-present environment.




Use Code: 54SPDRPDE

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Get the Report

A shift in fraudster behavior in 2020 introduced a new battleground for attacks. Explore an in depth analysis of fraud, data theft, and the impact to contact centers during the COVID pandemic in our 2021 Voice Intelligence & Security Report