The Biggest Security Threats Facing Contact Centers in 2024 And How to Deal With Them
January 18, 2024
Call centers are generally at a higher risk of security breaches. Here are five of the biggest risk factors and how to mitigate them in 2024.
READ HEREHow Voice Authentication Solutions Help Cut Contact Center Costs
January 10, 2024
Deploying a voice authentication solution can help you cut costs significantly in the contact center. Here’s everything you need to know.
READ HEREActive vs. Passive Authentication - Which One Should You Choose in 2024?
January 9, 2024
Passive and active voice authentication both work in very different ways. Here’s everything you need to know about these two authentication processes.
READ HEREDeepfake Attacks in 2024: What You Need to Know
January 4, 2024
Deepfakes are already creating a massive problem for cybersecurity experts and organizations. Here’s how they’re expected to evolve in 2024.
READ HERERedefining the Future of Authentication with Audio-Based ANI Validation
December 27, 2023
While emerging AI technologies bring increasing challenges in detecting bad actors, and concern from your consumers, the reality is that most of your callers are good callers.
READ HEREHow Phone Scams Work (and How Call Centers can Protect Themselves)
December 18, 2023
Curious to know how a phone scam works? Learn the tactics that scammers use, with examples, along with critical insights on how to protect yourself.
READ HEREWhat are Behavioral Biometrics?
December 13, 2023
Behavioral biometrics represents a sophisticated and dynamic approach to security and identity verification, distinguishing individuals based on their unique behavioral patterns. Learn more in our blog!
READ HEREPreventing Biometric Spoofing with Deepfake Detection
December 11, 2023
Biometric spoofing is a common tactic used by scammers to manipulate biometric traits in order to impersonate innocent targets. Here’s how deepfake detection can help prevent against it.
READ HERE7 Questions About Deepfake Consumer Sentiment Answered
December 8, 2023
In our recent report with Voicebot.ai, over 2,000 U.S. consumers were surveyed about their knowledge and feelings around deepfake and voice clone technology. Amit Gupta, Pindrop’s VP of Product, Research & Engineering and Bret Kinsella, Voicebot.ai’s Founder and CEO sat down in a webinar to discuss the key findings in the report.
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