Resources STAY CONNECTED, STAY INFORMED, STAY AHEAD

Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.

Pulse | Blog

Pindrop Deepfake Detection


May 23, 2023

Deepfake detection tech must evolve quickly. Organizations using voice verification should review their security strategy and adopt a defense-in-depth approach. Pindrop has been developing deepfake detection since 2014, focusing on voice security.

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Pulse | Webinar

Pindrop® Solutions and Amazon Connect: Better Together

Secure your Amazon Connect Contact Center with Pindrop® Solutions


June 8, 2023 @ 1:00 pm - 1:30 pm EST
Amy L. Reyes R., Pindrop and Bennett Borofka, AWS

REGISTER
Pulse | Event

Pindrop Event at CCW Las Vegas

Wednesday, June 21, 2023 


Join Pindrop for a networking event on Wednesday, June 21 from 6-9PM PST following CCW Las Vegas 2023.

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Pulse | Blog

Knowledge Does Not Equal Security


July 1, 2021

It’s likely that more personal information about each and every one of us is available on the web than any time before in history, and the growing amount of cybersecurity incidents each year aren’t helping. Pindrop’s data shows that fraudsters tend to pass such questions with success more than half of the time whereas the true person forgets the correct answers one-third of the time.

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Pulse | Blog

#WFH: 3 Ways to Ensure Customer Experience in Restructured Call Centers


June 1, 2021

Getting rid of KBAs, attacking your metrics and empowering your customers are the most recommended tactics.

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Pulse | Blog

How to: Optimize Enrollment for Enhanced Authentication Right Now


June 1, 2021

Leveraging ANI as a factor in the ID claim, leveraging a unique identifier, avoiding clunky active enrollment, keeping things simple with API integration whenever possible and engaging experts are key actions to take.

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Pulse | Blog

Fraudsters are Exploiting Cash Sharing Apps


May 26, 2021

Fraudsters are now exploiting the past trustworthiness of the phone channel to their advantage. They are using it as an entry point for compromising online services by requesting password resets for accounts over the phone to undermine web authentication.

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Pulse | Blog

Microsoft's Acquisition of Nuance - Implications for the Voice Authentication and Security Industry


May 13, 2021

Gartner forecasts that “The IoT endpoint market is forecast to grow 15.6% from 2019 through 2024 and reach 8.6 billion units in 2024”. On the enterprise side, Gartner predicts that “By 2023, over 75% of enterprise applications will have conversational AI, with 20% being embedded into applications, up from less than 5% today”.

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Pulse | Blog

Why OTPs Ceased Catching Those OTP (On the Prowl)


April 21, 2021

Read this blog to discover the key reasons why OTPs may no longer provide the best security and why it is important to have an authentication technology based on credentials and risk criteria extracted from a call.

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Pulse | Blog

Facebook Breach Means More Munitions for Fraudsters ATO Attempts


April 9, 2021

The leaked data initially functioned as a database for hackers to query users’ facebook accounts and matching telephone numbers. The information tied to a phone number is exactly the information needed by fraudsters to begin to social engineer contact center agents and take over customer accounts.

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Pulse | Blog

The Law of Unintended Consequences


March 10, 2021

Unintended consequences is a popular topic when it comes to security. In many ways, security involves the study of unintended consequences, as we monitor and measure how effective those controls remain through tests of intended and unintended real-world consequences.

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Pulse | Blog

Partnership Announcement - Tivo & Pindrop


January 26, 2021

Pindrop has partnered with TiVo to deliver a more streamlined and frictionless content discovery experience for consumers, unlocked through voice AI.

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