Resources STAY CONNECTED, STAY INFORMED, STAY AHEAD
Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.
Phone Scams to Watch For in 2024
November 20, 2023
Phone scams can be a serious source of problems for many businesses, including contact centers. Unfortunately, employees are often the most vulnerable part of the business. If an employee does not know about potential phone scams, they may struggle to keep confidential data safe.
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The Benefits of Biometric Liveness in Fraud Detection
November 20, 2023
Biometric authentication was once the most robust security measure. It used hard-to-impersonate biological traits like fingerprints to verify identity. However, nowadays, biometric authentication is not all secure. Fraudsters can bypass the authentication with 3D-printed masks, fake fingerprints, and eye replicas.
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Evolving Your Cybersecurity Approach: 4 Questions Answered
November 14, 2023
According to Verizon’s Data Breach Investigations (DBIR) Report, business email compromise attacks have almost doubled across their incident data, accounting for 50% of incidents. This study looked at 16,312 security incidents, of which 5,199 were confirmed data breaches.
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Exposing the Truth About Zero-Day Deepfake Attacks: Meta’s Voicebox Case Study
July 5, 2023
A lot has been written in the cyber security press recently about the declining efficacy of voice biometrics. The emergence of Artificial Intelligence (AI)-generated synthetic content has been frequently attributed as a critical threat to the reliability of voice-based authentication methods, casting doubts on its long-term viability.
READ HEREIVR/IVA Authentication Methods
June 14, 2023
The phone channel remains a critical part of the contact center. As such, it is increasingly important to ensure that organizations carefully assess the authentication methodology employed within their IVR/IVA to balance security as well as the customer experience.
READ HEREPindrop Deepfake Detection
May 23, 2023
Deepfake detection tech must evolve quickly. Organizations using voice verification should review their security strategy and adopt a defense-in-depth approach. Pindrop has been developing deepfake detection since 2014, focusing on voice security.
READ HERECall Center Fraud: The Playbook For A Strong Defense
March 28, 2023
The process of implementing fraud controls in your call center may seem overwhelming but the value of doing so is significant. Discover common tactics observed along with a comprehensive approach to protect your call center and most importantly, the financial assets you manage to minimize fraud losses.
READ HEREThe ABCs of Multifactor Authentication (MFA)
February 23, 2023
A quick overview of what MFA is, why it matters, and how to do it better—including the future of passwordless authentication.
READ HEREPindrop’s Record Breaking Year: Patents in 2022
January 24, 2023
Pindrop hit the landmark of 100 patents granted last year with 30 patents granted in 2022 alone. This continues Pindrop’s rich history of innovation, focused on contact center security, user authentication and consumer experience, with the promise of more to come.
READ HEREBanking Fraud Investigations - How Do Banks Detect Fraud?
January 18, 2023
How do banks investigate unauthorized transactions? How do they detect fraud? Learn about fraud & prevention for banks.
READ HEREEmerging AI Bots in your Contact Center - Deepfakes Are Next
January 10, 2023
A reaction to DoNotPay’s use of bots to avoid paying fees, etc., this article addresses the rise in conversational AI bots combined with synthetic voices, and what that means for deepfake detection.
READ HERESELF-SERVICE: A DOUBLE-EDGED SWORD | HOW IVR MONITORING CAN HELP
November 28, 2022
Pindrop Labs conducted analyses on actual customer data to show how prevalent fraud can be in the IVR, making self-service options a double-edged sword for organizations. With monitoring in the IVR, Pindrop can provide account risk intelligence to keep self-service options safe.
READ HERE