How to Combat Healthcare Identity Theft
July 25, 2024
Learn how to combat healthcare identity theft. Read about warning signs, prevention tactics, the role of voice security, and expert collaboration.
READ HERE10 Fraud Detection Questions From Our Recent Webinar
July 17, 2024
Pindrop’s recent webinar covered findings from the 2024 Voice Intelligence and Security Report and ways for businesses to help improve their fraud detection strategy.
READ HEREWhat is a Robocall and How Do You Stop One?
July 9, 2024
A robocall is an automated telephone call that delivers a pre-recorded message as soon as someone picks up a phone. Find out more about how to stop them here.
READ HEREHow Voice Authentication Mitigates Replay Attacks
July 3, 2024
Defend against replay attacks with voice authentication. Learn strategies, benefits, and Pindrop's solutions for robust cybersecurity.
READ HEREBanking Frauds in 2024: How We Expect the Landscape to Change
July 1, 2024
Explore banking frauds in 2024: from current dynamics to anticipated changes. Discover mitigation practices with Pindrop Security Solutions.
READ HERE5 AI Trends for Contact Center Automation in 2024
June 24, 2024
Artificial intelligence, a key player in call centers, accelerates repetitive tasks and can create a seamless experience for agents and customers. In a recent survey of contact center and IT leaders, a staggering 87% of respondents affirm that conversational AI has reduced agents' effort and costs in the contact center, boosting agent efficiency by 65%.
READ HERE7 Best Practices for Effective Call Center Management
June 13, 2024
Learn about 7 call center management best practices to ensure operational excellence, including role definition, fraud prevention, & performance monitoring.
READ HEREIVR vs. Agents: The Complete Guide to Customer Authentication
June 11, 2024
Read about IVR and agent-based authentication for customer verification. Learn how voice biometrics can enhance security and maximize call center efficiency!
READ HEREHow to Boost Agent Efficiency in Your Contact Center
June 6, 2024
Boost your contact center efficiency today. Learn how to measure productivity and 7 strategies to increase agent efficiency and improve customer satisfaction.
READ HERE