Resources STAY CONNECTED, STAY INFORMED, STAY AHEAD

Pindrop Pulse is a resource hub for everything from the basics of voice fraud and security, to advanced topics and discussions happening in the industry. Take your knowledge to the next level.

Pulse | Event

2023 Client Forum Exchange (CFX) Q1 Customer Call

Virtual Meeting


Current clients, join us for our Q1'23 CFX call on Wednesday, March 15 at 2 PM ET

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Pulse | Event

A Evening with Pindrop: Charlotte Hornets vs. San Antonio Spurs

Invite-only event


Request attendance to a basketball evening with Pindrop in Charlotte, NC on Wednesday, February 15 at 6 PM ET.

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Pulse | Blog

Pindrop’s Record Breaking Year: Patents in 2022


January 24, 2023

Pindrop hit the landmark of 100 patents granted last year with 30 patents granted in 2022 alone. This continues Pindrop’s rich history of innovation, focused on contact center security, user authentication and consumer experience, with the promise of more to come.

READ HERE

What type are you interested in?

Pulse | Blog

Pindrop’s Record Breaking Year: Patents in 2022


January 24, 2023

Pindrop hit the landmark of 100 patents granted last year with 30 patents granted in 2022 alone. This continues Pindrop’s rich history of innovation, focused on contact center security, user authentication and consumer experience, with the promise of more to come.

READ HERE
Pulse | Blog

Banking Fraud Investigations - How Do Banks Detect Fraud?


January 18, 2023

How do banks investigate unauthorized transactions? How do they detect fraud? Learn about fraud & prevention for banks.

READ HERE
Pulse | Blog

Emerging AI Bots in your Contact Center - Deepfakes Are Next


January 10, 2023

A reaction to DoNotPay’s use of bots to avoid paying fees, etc., this article addresses the rise in conversational AI bots combined with synthetic voices, and what that means for deepfake detection.

READ HERE
Pulse | Blog

SELF-SERVICE: A DOUBLE-EDGED SWORD | HOW IVR MONITORING CAN HELP


November 28, 2022

Pindrop Labs conducted analyses on actual customer data to show how prevalent fraud can be in the IVR, making self-service options a double-edged sword for organizations. With monitoring in the IVR, Pindrop can provide account risk intelligence to keep self-service options safe.

READ HERE
Pulse | Blog

Pindrop’s Latest Technology Changes the Game for Caller Authentication


November 18, 2022

In 2020, Pindrop acquired New-York based company, Next Caller Inc., and with it, the VeriCall® technology—a best-in-class phone number (ANI) validation and spoof detection service. VeriCall technology is responsible for helping to streamline the call experience for customers of the country's largest brands. The solution provides near real-time caller ID intelligence to remove friction during authentication and helps to secure the phone channel by flagging high-risk interactions like call spoofing.

READ HERE
Pulse | Blog

STIR/SHAKEN Is Not Call Authentication


September 13, 2022

In June of 2021, an FCC mandate went into effect requiring voice service providers to implement STIR/SHAKEN protocols but the objective of STIR/SHAKEN has proved difficult to achieve. Learn why businesses and call centers can't rely on STIR/SHAKEN as their sole source for authenticating inbound calls.

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Pulse | Blog

Secure Authentication the FFIEC Way - How Pindrop Can Help


July 26, 2022

The main problem financial institutions face is not simply authentication and layered security. The real problem is a lack of unity and consistency coupled with the challenge to manage the complexity of securing multiple users across diverse environments. Enter the FFIEC.

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Pulse | Blog

Deepfake Interviews: Sign of a darker future to come?


July 26, 2022

A genuine uptick in cases where “deepfakes” and stolen personal information are being used to apply for jobs in the U.S so much that the FBI posts a notice. How long before we ourselves get “deepfaked” so much (like getting a vishing email or spam call today) that we are so numb that the headlines no longer garner a smile, but disconcert for how we got here.

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Pulse | Blog

Improving Account Access Protection One Mismatch at a Time


June 14, 2022

Pindrop, through its Voice Mismatch feature can tell if a voice matches the enrolled voice, whether not enough voice is present to match, or if the voice does not match with an enrolled voice (e.g., another person’s voice is being used entirely).

Read Here