pindrop-logo-2.svg
Search
Close this search box.
Search
Close this search box.

Discover the Future of Voice Security

Gain unparalleled knowledge into topics like audio fraud prevention, authentication, deepfakes, and more with our expert-curated collection of informative webinars, insightful blogs, and comprehensive reports.

Pulse | Blog

7 Best Practices for Effective Call Center Management


June 13, 2024

Learn about 7 call center management best practices to ensure operational excellence, including role definition, fraud prevention, & performance monitoring.

READ HERE
Pulse | Blog

IVR vs. Agents: The Complete Guide to Customer Authentication


June 11, 2024

Read about IVR and agent-based authentication for customer verification. Learn how voice biometrics can enhance security and maximize call center efficiency!

READ HERE
Pulse | Blog

How to Boost Agent Efficiency in Your Contact Center


June 6, 2024

Boost your contact center efficiency today. Learn how to measure productivity and 7 strategies to increase agent efficiency and improve customer satisfaction.

READ HERE
Pulse | Blog

How Contact Center Testing Helps Fix Inefficiencies


June 4, 2024

Boost your contact center efficiency with comprehensive testing. Learn how it identifies and fixes inefficiencies in IVR systems, call routing, & agent interactions.

READ HERE
Pulse | Blog

Introducing the Pindrop® Pulse Deepfake Warranty: A First in the Industry


May 22, 2024

Explore Pindrop's innovative Pulse Deepfake Warranty, offering up to $1 million in reimbursement for certain losses that result from synthetic voice fraud. This warranty complements advanced deepfake detection technology. Strengthen your defense against fraud today.

READ HERE
Pulse | Blog

3 Things Singapore is Doing to Take Action Against Deepfakes


May 13, 2024

Explore how Singapore is stepping up its game against deepfakes with new laws, educational campaigns, and cutting-edge technology. Learn about the innovative measures ensuring digital safety and the integrity of information.

READ HERE
Pulse | Blog

The Ultimate Call Center Security Checklist


May 6, 2024

Security in a call center is of paramount importance. Here’s our full call center security checklist to help you understand what measures to take.

READ HERE
Pulse | Blog

Doctored vs. Deepfake: Data-Driven Clarity in Deepfake Detection


May 2, 2024

Our latest blog explores the Pikesville High School case, highlighting our data-driven methods that can help protect reputations and content authenticity for media companies.

READ HERE
Pulse | Blog

7 Call Center Trends We Expect to See Throughout 2024


April 25, 2024

Is your call center ready for the future? The industry is undergoing a major transformation driven by AI, data analytics, and a focus on personalization. Our latest blog explores 7 key trends shaping customer service in 2024. Learn how to adapt and thrive in the evolving call center landscape. Read the full article now.

READ HERE