Doctored vs. Deepfake: Data-Driven Clarity in Deepfake Detection
Discussions surrounding the authenticity of content and claims of AI-generated media often occur with a very low bar of scientific analysis. To help establish a
7 Call Center Trends We Expect to See Throughout 2024
Call centers have changed significantly in the past two decades, considering the sheer amount of new technologies that have been introduced. Now, we stand on
5 Tips for Improving Contact Center Productivity
A contact center’s profitability and effectiveness depend on the agents’ productivity. Historically, contact centers have been regarded as cost centers, there to support operations and
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Authentication in Today’s Digital-First World pt. 1
Part 1 – Crypto Cryptocurrency adoption is increasing globally by the day and going mainstream comes with its own challenges to providing a seamless and
Measuring STIR/SHAKEN Attestations Against ANI Validation
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Cancel The Questions! Rethinking Authentication To Balance Service & Security
There are many ways to complete call authentication, but the process typically involves using information (“factors”) from one or more of the following categories: Something
How a Digitally Transformed Contact Center Saves You Money
In today’s world where technology continues to evolve, most companies are currently experiencing a digital transformation. Now, as companies move further into digital transformation, they
Deepfake Audio Detection in the Call Center
Another synthetic fraudster attack was in the news recently. This time, it was a deepfake audio – contrary to Anthony Bourdain’s deepfake, this attack happened
What Does Digital Transformation Look Like for Contact Centers?
Table of Contents What is Digital Transformation and what’s driving it? The contact center of the future is already here. Contact centers have been constantly
DEEPFAKE AUDIO DETECTION IN THE CALL CENTER
Another synthetic fraudster attack was in the news recently. This time, it was a deepfake audio – contrary to Anthony Bourdain’s deepfake, this attack happened over the phone
“Free”: The True Costs of Knowledge Based Authentication Questions?
Imagine that you are trying to log in to your 401k account after a long time and as luck would have it you don’t remember
Preparing Regional Bank & Credit Union Contact Centers to Cash in on New Waves of Customers
While the financial fallout from COVID-19 may have sent the US economy into a pandemic-induced hibernation in 2020, Americans woke this Spring to low interest
ANI Validation: Fixing The Game of Telephone
It’s helpful to think about the authentication process on a spectrum, where not every customer interaction needs to face the same level of authentication requirements.