Resources

Discover the Future of Voice Security

Gain unparalleled knowledge into topics like audio fraud prevention, authentication, deepfakes, and more with our expert-curated collection of informative webinars, insightful blogs, and comprehensive reports.

Webinars Blogs Reports Videos Case Studies Events

Knowledge-Based Authentication (KBA) is on the Outs, But Remain Useful

August 1, 2021

It may be premature to fully cancel KBA but necessary to recognize that KBA’s role has been relegated from the featured authentication tool to a complementary method.

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Supercharging the IVR to Win Customers at Small to Medium-Sized Banks

A Handy Guide for Regional Banks and Credit Unions

This report combines the contact center experiences during 2020 with emerging trends to provide the strategies and tactics your business needs to deliver a personalized call experience in the IVR without a massive budget, to avoid KBAs and OTPs that frustrate customers, without compromising security, to act quickly to win customers now, and to recognize early returns from your IVR investment

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“THE GREAT BIG SMALL BANK” Saves 2.5 Million Minutes in Handle Time and Cuts ATO Losses by Account in Half

Our client did not even think that they had a problem with account takeovers until they started their journey with Pindrop to provide excellent customer experience while keeping fraudsters out of the door.

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Colonel Mustard in the Contact Center, with a Cell Phone!

July 1, 2021

Pindrop now adds another dimension to fraud detection intelligence and can provide not only a risk score on inbound calls in real time with call risk but also a score on accounts that show signs of risks, not just from the contact center, but can incorporate intelligence from around the organization to provide another vector of fraud detection intelligence.

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Account Risk Adds a New Dimension to Fight Fraud

July 1, 2021

Pindrop Protect can help monitor accounts to provide intelligence on the “who” or which account is at-risk from fraudster attack. This second vector analyzes which accounts fraudsters are targeting and provide a score based on likelihood of fraudulent activity we call account risk.

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Knowledge Does Not Equal Security

July 1, 2021

It’s likely that more personal information about each and every one of us is available on the web than any time before in history, and the growing amount of cybersecurity incidents each year aren’t helping. Pindrop’s data shows that fraudsters tend to pass such questions with success more than half of the time whereas the true person forgets the correct answers one-third of the time.

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